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while i didn't really care about the basic denuvo anti tamper
it just does not sit well with me that they add a ring 0 third party program
1) after release without ever mentioning this in the eula
2) without my permission obviusly
You refunded, it's cool, we get it, have a nice day!
2. If it did use the anti cheat, then it definitely wasn't kernel level like this one is
You know Denuvo wasnt a thing when Doom 3 came out, right?
It uses Punkbuster which is a Kernel-mode anti cheat, which was also added few months after the launch of Doom 3 by the way.
I don't like this either and, in the ideal world, things like this would open the eyes of players and they would realize that, actually, most multiplayer games are using ring-0 anti-cheats...
I better. There’s laws about this stuff and DE has retroactively forced potentially harmful third party software NOT disclosed on Steam’s storefront. This is third party software that didn’t even exist a few days ago and has had ZERO vetting as to it’s safety. And kernal level “device driver” scanners like this are being flagged as a virus for good reason. None of us know what this software will do and it was not disclosed by the retailer who bears the burden of non-deceptive advertising when it comes to issuing refunds.
As to over two weeks, I can prove a family member was sick, I lost my job like a lot of people and I was not able to use the product in my intended time frame due to personal crisises resulting from a global pandemic. I’m well under 2 hours played so if Steam wants to fight me on timeframe let them. I’m sure the EU will be interested on how Steam is not disclosing attached third party software and not issuing refunds based on time-frame technicalities during a global health crisis. I’m not letting this go and I’ve got plenty of time on my hands.
Good day to you. Enjoy the virus you paid for :)
Sure, ok
But still.. dont get your hope's up
Punkbuster has a looong history of use. I actually bought Doom 3 at launch and uninstalled it when PB was added. Over time consumers learned what it was and wasn’t doing to their systems and could make an informed decision on whether they want it on their systems. At this point we know PB is safe. Not effective, like none of these solutions will ever be, but safe. Paying customers are now guinea pigs for Denuvo Anti-cheat. It just launched. No one knows what garbage it’s doing. It could be Starforce (the DRM that BRICKED DVD drives) all over again. I wasn’t informed of nor did I consent to testing this third party software when I purchased the game because it was not disclosed on Steam’s storefront
So about a month ago I bought Doom Eternal at full price on Steam. I launched it for an hour but then after having already lost my job a close family member got very ill with Covid-19. It was a lot to deal with and I never played it. Now the game has updated to force an experimental rootkit Anticheat system by Denuvo. Kernal level, untested in the public. This nor any other required third party software was ever disclosed by Valve at time of purchase. I’m using my computer for what little freelance work I can get so I can not take the security risk of something like that right now. So I uninstalled and requested a refund since I’m well under 2 hours played. They are denying it because it’s over 2 weeks. During a global health crisis where people are going through all kinds of horrible unexpected disruptions to life, health, livelihood and routines. I’ve been on Steam 16 years and have bought thousands of games from them. Not once have I ever requested a refund before. What recourse is there? Am I really going to have to abandon the platform over one legitimate return request? The least Valve could do during this crisis is loosen the return window if a game went unplayed. I’m reaching out to journalists and anyone who might know anything about legal action or at least regulatory action against Valve for these practices.
Thank you. I’ve been a fervent supporter for 16 years. I put money aside to buy an Index but decided to wait until all this is over. No more. I’m taking my luck with the competitors from here. There really is no reason to buy Steam anymore BUT misguided loyalty. I feel like a complete rube and heartbroken they treat customers this way
I've been looking how to contact Valve to ask is this really how they operate and they condone malware installations past the 2h limits, but they simply don't give you any other ways to contact them.
This is a huge pile of ♥♥♥♥♥♥♥♥ and they know it, but want to wash their hands of it.
First, just to be clear, I'm not defending DAC, it's indeed a bad situation. However, what's happening right now is the exact same situation that happened with Doom 3. Paying customers were also guinea pigs for Punkbuster. The only reason people realized it was harmless was because, as sad as it is, they didn't have a choice. And they saw, after using it, that it was harmless. (And it wasn't that safe but well...) So I wouldn't be surprised that the situation repeat itself again, like EAC, like BattlEye or in the worst case, until some computers end damaged like Starforce or Securom.
The issue is that this current situation happened hundreds of times already since... well... the launch of Steam. And they never did anything. I honestly don't see why this would be different here. But who knows.