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DOOM Eternal > General Discussions > Topic Details
Harbinger Jan 24, 2021 @ 9:12am
PC shutdown
My pc shuts down in a certain fight in the 1st mission. After getting through a yellow key door there's a fight where you encounter a Cacodemon for the first time. And no matter what I do and how many other monsters I kill, as soon as I kill a Cacodemon my pc shuts down. Does anyone have a similar issue or knows how to fix it?
PC specs:
- MSI B450 Tomahawk
- AMD Ryzen 9 3900X
- MSI GeForce RTX 2080 Ti
- HyperX DDR4-3200 32GB (4x8GB)
- Silverstone Strider 850W 80+ Platinum (new)
- Windows 10 x64
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Originally posted by space:
right click doom in your steam library, properties, local files, verify integrity.

still, even if that was the problem, corrupted data wouldn't hard reset your computer. it sounds like hardware failure.

https://obsproject.com/wiki/How-to-disable-Windows-10-Hardware-GPU-Scheduler

can try toggling that on/off.
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Showing 1-13 of 13 comments
space Jan 24, 2021 @ 9:14am 
windows updated? drivers updated? game data verified? pc clean of dust and no overheating?
Last edited by space; Jan 24, 2021 @ 9:14am
#1
Harbinger Jan 24, 2021 @ 9:19am 
Originally posted by serious:
windows updated? drivers updated? game data verified? pc clean of dust and no overheating?
Windows updated, latest drivers installed, CPU max temp 60C, GPU max temp 50C.
How do I verify game data?
#2
Harbinger Jan 24, 2021 @ 9:32am 
Ok, tried one more time and it shut down as soon as I entered the area with monsters, didn't even have time to kill anything. I even reduced all settings to medium and it didn't help.
#3
The author of this thread has indicated that this post answers the original topic.
space Jan 24, 2021 @ 9:38am 
right click doom in your steam library, properties, local files, verify integrity.

still, even if that was the problem, corrupted data wouldn't hard reset your computer. it sounds like hardware failure.

https://obsproject.com/wiki/How-to-disable-Windows-10-Hardware-GPU-Scheduler

can try toggling that on/off.
Last edited by space; Jan 24, 2021 @ 9:44am
#4
Harbinger Jan 24, 2021 @ 9:47am 
Originally posted by serious:
still, even if that was the problem, corrupted data wouldn't hard reset your computer. it sounds like hardware failure.
I guess it has to be the case, but I just finished Cyberpunk with 60-80 FPS and temps up to 70C and had absolutely no issues whatsoever. I read that for some people changing the PSU solved the issue of system reboot. So I've bought a new one, plugged it in today, and it didn't change anything for me.
#5
space Jan 24, 2021 @ 9:49am 
does it happen regardless of how low/high your graphical settings are set to?

what does reliability history show? open the start menu and type out "view reliability history" to see the shutdown error.
Last edited by space; Jan 24, 2021 @ 9:50am
#6
Harbinger Jan 24, 2021 @ 10:07am 
Originally posted by serious:
does it happen regardless of how low/high your graphical settings are set to?
Yes it did happen on high settings and continued to happen after I changes it to medium.

Originally posted by serious:
what does reliability history show? open the start menu and type out "view reliability history" to see the shutdown error.
Just says there was a sudden system shutdown. It doesn't give any specifics. Sorry my Windows isn't in English so I'm kinda translating on the go here.
#7
Harbinger Jan 24, 2021 @ 10:10am 
So after disabling Hardware GPU Scheduler I was finally able to finish that fight sequence. Dunno if that was actually the case, but it does seem to work for now. I'll mark your suggestion as a solution and will report if anything happens again. Thank you so much for your help Serious!
#8
space Jan 24, 2021 @ 10:13am 
oh yeah hags can be hit or miss. i had to toggle it off as it was making my gpu driver crash often.
Last edited by space; Jan 24, 2021 @ 10:14am
#9
Zapmaster Jan 24, 2021 @ 12:14pm 
Sounds like faulty power supply to me, I would run some benchmarks that max out your GPU for a few minutes to see if you get another restart. Do a good stress test.
Last edited by Zapmaster; Jan 24, 2021 @ 12:16pm
#10
space Jan 24, 2021 @ 12:30pm 
if it had been a faulty psu then the problem would've gone away when he replaced it.
#11
Harbinger Jan 24, 2021 @ 2:29pm 
Originally posted by Zapmaster:
Sounds like faulty power supply to me, I would run some benchmarks that max out your GPU for a few minutes to see if you get another restart. Do a good stress test.
Yeah it was the initial idea, and I was advised to change it. But installing a new (and more powerful) PSU didn't solve anything. Although I have to admit I was kinda lazy to run any stress tests so I can't report anything in that regard.
#12
Zapmaster Jan 24, 2021 @ 2:53pm 
Originally posted by Harbinger:
Originally posted by Zapmaster:
Sounds like faulty power supply to me, I would run some benchmarks that max out your GPU for a few minutes to see if you get another restart. Do a good stress test.
Yeah it was the initial idea, and I was advised to change it. But installing a new (and more powerful) PSU didn't solve anything. Although I have to admit I was kinda lazy to run any stress tests so I can't report anything in that regard.

Yea, sorry I missed the post where you said that. Faulty memory modules can cause random reboots as well so I would recommend at least running something like Memtest95 if you get the problem again. And obviously take off all overclocks if you have any,
#13
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DOOM Eternal > General Discussions > Topic Details
Date Posted: Jan 24, 2021 @ 9:12am
Posts: 13

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