Screen resolution re-setting

[Fëanor]

There have been a couple of times that I've launched the game, and the resolution has been inexplicably reset to something other than my monitor's native 2560x1440. Just now, it launched in 640x480! Yikes! Anyone else ever have this problem?

[JefferyNothing]

Yeah a couple of times. Not sure why it does it.

[bjackowski]

I've noticed the same thing a few times.

I've also had it where it starts at the correct resolution, but looking at the video settings it's showing 4:3 aspect ratio and 640x480.

Never thought much of it because I attributed it to having the game installed on more than one machine. One being Window 10 and the other Linux/Proton. At least in my case I'm asking for trouble.

[Fëanor]

Originally posted by bjackowski:

I've noticed the same thing a few times.

I've also had it where it starts at the correct resolution, but looking at the video settings it's showing 4:3 aspect ratio and 640x480.

Never thought much of it because I attributed it to having the game installed on more than one machine. One being Window 10 and the other Linux/Proton. At least in my case I'm asking for trouble.

That's not the case with me. Although I do have an Oculus Rift S hooked up, so maybe that's related? 🤔

[вʟасқһзаʀт♠]

installing new graphics drivers and windows updates will do that sometimes. happened all of the time with 2016.

[xrman]

Originally posted by bjackowski:

I've noticed the same thing a few times.

I've also had it where it starts at the correct resolution, but looking at the video settings it's showing 4:3 aspect ratio and 640x480.

This has happened to me - trouble is it won't let me change. Says I don't have enough VRAM for the higher settings, which is rubbish as it was perfect from the outset. Game is unplayable. Was working fine. Checked drivers and the like. All good.

Any suggestions?

My last thought was uninstall and re-install the game??

[margalus]

Originally posted by Echoez:

Originally posted by bjackowski:

I've noticed the same thing a few times.

I've also had it where it starts at the correct resolution, but looking at the video settings it's showing 4:3 aspect ratio and 640x480.

This has happened to me - trouble is it won't let me change. Says I don't have enough VRAM for the higher settings, which is rubbish as it was perfect from the outset. Game is unplayable. Was working fine. Checked drivers and the like. All good.

Any suggestions?

My last thought was uninstall and re-install the game??

Reboot the computer? At the top of Steam click on "Help" and then "system information" copy and paste all of the resulting text here.

[xrman]

Originally posted by margalus:

Originally posted by Echoez:

This has happened to me - trouble is it won't let me change. Says I don't have enough VRAM for the higher settings, which is rubbish as it was perfect from the outset. Game is unplayable. Was working fine. Checked drivers and the like. All good.

Any suggestions?

My last thought was uninstall and re-install the game??

Reboot the computer? At the top of Steam click on "Help" and then "system information" copy and paste all of the resulting text here.

Thank you!


Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: Z390 D
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xd
CPU Type: 0x0
Speed: 3000 Mhz
8 logical processors
8 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1660
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.4575
DirectX Driver Version: 26.21.14.4575
Driver Date: 3 17 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 120 Hz
DirectX Card: NVIDIA GeForce GTX 1660
VendorID: 0x10de
DeviceID: 0x2184
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 27.48" x 15.47" (31.54" diag)
69.8cm x 39.3cm (80.1cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek(R) Audio)

Memory:
RAM: 16315 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2822781 Mb
Largest Free Hard Disk Block: 1302284 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: 1228d3e63341b3340efddfa0cd921ff24313c497
Disk serial number hash: a3a751f7

[margalus]

Did rebooting the computer fix it?

[xrman]

Originally posted by margalus:

Did rebooting the computer fix it?

No :(
First thing I tried. The resolution is so bad I can't even read the splash screens as it starts up. Annoying as the game was perfect through previous plays.

[bjackowski]

Originally posted by Echoez:

Originally posted by bjackowski:

I've noticed the same thing a few times.

I've also had it where it starts at the correct resolution, but looking at the video settings it's showing 4:3 aspect ratio and 640x480.

This has happened to me - trouble is it won't let me change. Says I don't have enough VRAM for the higher settings, which is rubbish as it was perfect from the outset. Game is unplayable. Was working fine. Checked drivers and the like. All good.

Any suggestions?

My last thought was uninstall and re-install the game??

What about setting graphics preset to [Low], applying the change, and then trying to change resolution? If that works, then bump the quality up as far as it'll go?

You might have tried that already, but worth mentioning in case you haven't.

[xrman]

Originally posted by bjackowski:

Originally posted by Echoez:

This has happened to me - trouble is it won't let me change. Says I don't have enough VRAM for the higher settings, which is rubbish as it was perfect from the outset. Game is unplayable. Was working fine. Checked drivers and the like. All good.

Any suggestions?

My last thought was uninstall and re-install the game??

What about setting graphics preset to [Low], applying the change, and then trying to change resolution? If that works, then bump the quality up as far as it'll go?

You might have tried that already, but worth mentioning in case you haven't.

Thank you. Will give it a go and see what eventuates...

[margalus]

Originally posted by Echoez:

Originally posted by margalus:

Did rebooting the computer fix it?

No :(
First thing I tried. The resolution is so bad I can't even read the splash screens as it starts up. Annoying as the game was perfect through previous plays.

Download these newest hotfix drivers from NVidia:

https://www.guru3d.com/files-details/geforce-445-78-hotfix-driver-download.html

When installing them select "Custom Install" and then "Clean Install"

Then after installing and rebooting again and see if it is better.

edit: you cannot go above nightmare

edit: btw, you cannot go above Nightmare graphics with a 6GB gpu.

[xrman]

Originally posted by Echoez:

Originally posted by bjackowski:

What about setting graphics preset to [Low], applying the change, and then trying to change resolution? If that works, then bump the quality up as far as it'll go?

You might have tried that already, but worth mentioning in case you haven't.

Thank you. Will give it a go and see what eventuates...

This seemed to work... The game started in 4:3 aspect ratio and 640x480, but corrected itself as soon as I went to the menu from within the game itself. Got me beat, but it seems OK now. Technology - don't you love it?

Thank you to all who contributed ideas and solutions. Greatly appreciated!

[zboy2106]

Just delete configuration file located in Save Game folder, do not atempt to change it back cause it may wipe out entirely yours progression. I had the same issue with Eternal and 2 other id Tech base game (DOOM'16 and Wolfenstein II), both later end up with erase my save game which is frustration. Is anyone use AMD VGA had this issue? Cause I see we all NVIDIA users here. :|

[JarJarBinks]

I have a 1440p monitor and encountered this issue on my 2nd boot up of the game. I was able to fix the resolution lock by switching the game from Fullscreen into Windowed mode which immediately changed the resolution to 1440p. Switching back into Fullscreen kept the 1440p resolution. No PC reboot or reinstall of the game was necessary.