DOOM Eternal

DOOM Eternal

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Night Mar 20, 2020 @ 9:47am
this account has already been linked?
So i'd love to play the game but when I try to it says "This bethesda.net account has already been linked" and I can't sign in....

What gives?
I logged into my account and there's no option to 'unlink' anything, I'm not even sure what linking an account is/does.

Why is this even a thing? just let me play the game...
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misterm Mar 23, 2020 @ 9:48pm 
Go into the game options and check the Bethesda.net tab. Make sure that the email address listed there is the same as the Bethesda account which you stated has nothing to unlink. You will know this has happened is the user name is a bunch of gibberish code letters.

If you're having the same issue as others, Doom Eternal is using Steam user data to automatically create accounts without user's consent. To further complicate the issue, sometimes those accounts are using out of date or completely incorrect email addresses. It's these unauthorized accounts that ARE linked to Steam.

And even if you are lucky enough to find a way to log into the unauthorized Bethesda.net account, there is currently no way to unlink it.

I'm missing out on Slayer's Club rewards that I accumulated for over a year on my real Bethesda.net account.

I've been getting the run-around from their customer service agents since the game launched. I cannot get them to unlink the unauthorized Bethesda.net account Doom Eternal created used outdated data from my Steam account (in my case, an email address I haven't used in a decade).

While I haven't had them take action yet, the agents have messaged me asking for the following:

1) The email of the Bethesda.net account I want unlinked from Steam.
2) The ID of the Bethesda.net account I want unlinked from Steam.
3) The ID of the Steam account.
4) An general explanation of what I want them to do.
5) A confirmation that I am aware of the data that will be lost and cannot be restored (if I lose my pre-order bonuses, I'll fight that battle at a later time).

And here is a link to their ticket system (you will need a Bethesda.net account, which you already have if you created a Slayer's Club account like I did): https://help.bethesda.net/app/incident

I hope that can save others some time.
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Date Posted: Mar 20, 2020 @ 9:47am
Posts: 1