cant connect EU server

[HunterAnubis]

Hi I tryed playing after DT today and for some reason the EU server is offline for me but others work. I tryed restarting PC router reinstal and nothing
I know server is running since I logged in on phone. Any idea what might have caused inability to log in to EU?

[AO_SiriusLi]

Hello,

Could you clarify if you were logged in on mobile using a mobile network? It's possible there are connection disruptions with your provider's network to our server. You could test this by connecting to the game on your PC through a mobile hotspot or by trying to connect using a VPN.

[HunterAnubis]

Originally posted by AO_SiriusLi:

Hello,

Could you clarify if you were logged in on mobile using a mobile network? It's possible there are connection disruptions with your provider's network to our server. You could test this by connecting to the game on your PC through a mobile hotspot or by trying to connect using a VPN.

I cant connect to EU server other servers are ok.
I tryed useing phone since ppl were saying server was running and I logged there no problem. Yes phone was on mobile network. PC is on diferent network
I tryed logging in on GF PC but it cant connect to EU server either.
I restarted router 3 times now.

[HunterAnubis]

honestly Im confused why the other servers work but not test or main EU server.

[AO_SiriusLi]

Originally posted by HunterAnubis:

honestly Im confused why the other servers work but not test or main EU server.

The locations of the servers are different. Albion Americas physically located in NA, Albion Asia is physically located in Singapore, and Albion Europe - in Europe.
The test server is also located in Europe. So most probably your internet provider has some issues with the traffic routes in Europe.

[kubusa]

he has true about connection I cannot log on America + Europe server same issue

[Helix]

same is now happening to Uk players too, logged into game this morning, i was fine, my wife tried and after the char screen was stuck in a constant circle of black screen, char selection, kicked, now AFTER todays patch i'm having the exact same issue, patched just fine, we both play American server, have done for 3 years long before the other servers were made. We both logged into carns hill where we had been at server down, new patch was working with tier 6 in carns now, we both were factioned for Matlock, went to go into flatriver, and kicked from game, now cant reenter game at all, both of us stuck in a never ending circle of char selection, black loading screen with mouse pointer showing, then kicked back out to account log in. we both play PC, have perfect connection to other games ( i checked) to rule out our internet even though its mega fast fiber.

[Little Squishy]

This has been happening to me too and it's starting to really annoy me. As a new player I'm not happy that this issue has wasted 3 days of my Premium.

[Nesnes_AO]

Hi!
The devs have found an issue that most likely caused the "black screen" and "infinite loading loop" issue
Please let us know if you experience it again

[Little Squishy]

Originally posted by Nesnes_AO:

Hi!
The devs have found an issue that most likely caused the "black screen" and "infinite loading loop" issue
Please let us know if you experience it again

Went on today and it seems to be fixed. Got in no problem, haven't had any issues.

[Ну нафидил и что?]

Originally posted by Nesnes_AO:

Hi!
The devs have found an issue that most likely caused the "black screen" and "infinite loading loop" issue
Please let us know if you experience it again

Hello, the problem has appeared again, I go through the phone to the EU server, it does not load, the screen is black and throws it out, the same thing on the computer

[Dmitry Vega]

Devs, you don't saw threads:
https://steamcommunity.com/app/761890/discussions/0/6655846162412467885/
https://steamcommunity.com/app/761890/discussions/0/787664130474578655/
Ppl asking you to resolve problems with connection for a few month!

[Pos1tive_Mental_Attitude]

Originally posted by Nesnes_AO:

Hi!
The devs have found an issue that most likely caused the "black screen" and "infinite loading loop" issue
Please let us know if you experience it again

https://steamcommunity.com/app/761890/discussions/0/4630359277027029224/?ctp=2
The problem is 5 months old, I hope the developers find out about it and get serious about fixing it

[Nesnes_AO]

Originally posted by Pos1tive_Mental_Attitude:

Originally posted by Nesnes_AO:

Hi!
The devs have found an issue that most likely caused the "black screen" and "infinite loading loop" issue
Please let us know if you experience it again

https://steamcommunity.com/app/761890/discussions/0/4630359277027029224/?ctp=2
The problem is 5 months old, I hope the developers find out about it and get serious about fixing it

Hello! That is not the same issue as it was before :) The issue I referred to in my previous answer had been fixed at the time.

The current issues are most likely caused by the recent incidents of data cables being cut throughout Europe.

If its available to you, I would advise to play on a VPN or Exitlag, that will help to route the traffic in the most efficient way and should help against the high ping.

Other than that, please fill out our connection issues form here: https://forms.gle/L9cohKPS3Rhh3A3Q7

That will help us greatly to investigate the issue from our side

[Dmitry Vega]

Originally posted by Nesnes_AO:

The current issues are most likely caused by the recent incidents of data cables being cut throughout Europe.

It`s sad =(
But problems not resolved. Today still lags, reconnects and etc.

[Dmitry Vega]

Today. Lags, reconnects, teleports, cutted cables and other things witch cant be resolved by devs.