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I'm not sure if you are contacting the correct email address. The support email is support@albiononline.com - reach out to them for any account-related issues.
Thank you in advance.
If anyone is experiencing the same problem, please bear in mind that if you are playing through Steam, the email linked to your Albion Account is not necessarily the one that your Steam Account.
To make sure you are checking the correct one, you can contact support@albiononline.com, they are able to assist with account issues.
Indeed, the correct email address is support@albiononline.com. You can also create a ticket on the website and it goes to the same queue: https://albiononline.com/profile/support