Albion Online

Albion Online

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Thunderblust May 16, 2018 @ 10:16pm
No verification email
is it just that overloaded that its not sending them out properly iv spent like half an hour spamming my email into the create an account that pops up after you open the game but im not getting anything is it like 2 day shipping for an email to push a link so i can play? (Sorry for the salt iv been hyping myself up about getting to play this all day)
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Showing 1-13 of 13 comments
Stevie Wonder May 16, 2018 @ 10:31pm 
check spam or junk folder?
Thunderblust May 16, 2018 @ 10:37pm 
nope nothing, also when i message the support email it links me to go with my problems it says email failed to send everytime. im checking for incomming emails on my phone and computer and restarted bolth of them
Thunderblust May 16, 2018 @ 10:43pm 
also when i try and log in on albion onlines website just in case i already made and account for what ever reason, it says account disabled? what does that mean that i havent verified it? or that somehow without even playing the game iv been baned???
Мини-хацкер #1219  [developer] May 17, 2018 @ 1:22am 
Originally posted by The Swaggin Dragon:
also when i try and log in on albion onlines website just in case i already made and account for what ever reason, it says account disabled? what does that mean that i havent verified it?
It means that your account registration hasn't been confirmed.

I'm not sure if you are contacting the correct email address. The support email is support@albiononline.com - reach out to them for any account-related issues.
Thunderblust May 17, 2018 @ 8:31am 
O that would make sense the support email it tells me to message is support@sandbox-interactive.com
Мини-хацкер #1219  [developer] May 17, 2018 @ 8:45am 
Originally posted by The Swaggin Dragon:
O that would make sense the support email it tells me to message is support@sandbox-interactive.com
Can you show me where it says that? That support email is incorrect and it would need to be corrected so more players don't experience what you did.

Thank you in advance.
GARYOSAVAN Apr 14, 2019 @ 10:14am 
I have same problem.
Garack Jul 20, 2020 @ 12:02pm 
same here
Au1ism0 Jun 23, 2021 @ 2:21am 
has anyone fixed this yet?
Nekho Jun 23, 2021 @ 3:32am 
i had to enter 2 email adress yesterday to get in the game.... the first one never recieved email verification. im lucky to have multiples email adress, but not happy to give the second one to this system...
Dorllts May 20, 2022 @ 11:50am 
Same Problem. Bought new computer. Trying to log into AO but cant get it to send verification email to get it done.
Nesnes_AO  [developer] Nov 10, 2023 @ 3:38am 
Hello!
If anyone is experiencing the same problem, please bear in mind that if you are playing through Steam, the email linked to your Albion Account is not necessarily the one that your Steam Account.

To make sure you are checking the correct one, you can contact support@albiononline.com, they are able to assist with account issues.
Flarelight Nov 10, 2023 @ 5:43pm 
Originally posted by Мини-хацкер #1219:
Originally posted by The Swaggin Dragon:
O that would make sense the support email it tells me to message is support@sandbox-interactive.com
Can you show me where it says that? That support email is incorrect and it would need to be corrected so more players don't experience what you did.

Thank you in advance.

Indeed, the correct email address is support@albiononline.com. You can also create a ticket on the website and it goes to the same queue: https://albiononline.com/profile/support
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Showing 1-13 of 13 comments
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Date Posted: May 16, 2018 @ 10:16pm
Posts: 13