Official MMXLC Bug Reporting Thread

[Capcom Customer Service]

”No, this isn't happening. There's no reason for me to go on. WHAT AM I FIGHTING FOOOOOOOOOOOOOOOOR?!” – Zero, Mega Man X4

We hope you’re all enjoying or will be enjoying Mega Man X Legacy Collection shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a place for tracking these problems, and pass on the feedback gathered here to our team for further investigation.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

Please note that some high end integrated graphics chips and modern laptop class integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some issues with running the game may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders below to the Anti-virus and Firewall exclusion list to prevent this issue.

Note: to quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

RXC1.exe:
C:\Program Files (x86)\Steam\steamapps\common\Mega Man X Legacy Collection

Steam.exe:
C:\Program Files (x86)\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*Please note that for Bitdefender, you will need to also add the RXC1.exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the RXC1.exe file:
   
7. C:\Program Files (x86)\Steam\steamapps\common\Mega Man X Legacy Collection
   
8. Once each .exe is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the RXC1.exe file in administrator mode as well.

Steam.exe location:
C:\Program Files (x86)\Steam\Steam.exe

RXC1.exe location:
C:\Program Files (x86)\Steam\steamapps\common\Mega Man X Legacy Collection

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience crash issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

6. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor and Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select ‘Mega Man X Legacy Collection’ (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch Mega Man X Legacy Collection

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select ‘Mega Man X Legacy Collection’ (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch Mega Man X Legacy Collection

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch Mega Man X Legacy Collection

7. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up todate.

6. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
7) Anti-virus software name and version
Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here.[www.fuzeqna.com]

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc. The following information can greatly help as well:
- Which specific game were you playing when the issue occurred?
- What were the characters doing when this issue occurred?
- Did the issue resolve itself when you rebooted the game?
- Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and investigate the issue further.

Thank you for your patience and support!

Best Regards,

Capcom USA Customer Support

Please note that this thread is only for posting issues with the game and specifications for Mega Man X Legacy Collection; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[Papai Davi]

The game seems like he's in slow motion. The FPS are really low.

[Star]

sometimes the game slows down like on megaman x on the flame mammoth stage when the crushers go down the game can slow down. and im useing a very high end pc.

[Star]

wallpappers for pre orders are missing as well.

[CallmeBerto]

Seems to be using my CPU ONLY. Massive slowdown. This affects all the games in BOTH collections.

[Platinawolf]

Where's the wallpapers?

[OwO]

My game is VERY slow, very low FPS. 40% CPU usage for MMX1

[thezuchi]

there is no sound how can i fix it?

[btan219]

I know this won't be addressed but i thought I'd give it a shot. Did you guys (whoever worked on the game) even test the ♥♥♥♥♥♥♥ game before releasing? Did you realize there were slow downs that should be fixed? Or are your brains that slow it didn't catch it. This is why people ♥♥♥♥♥♥♥ pirate games, us customers don't want to give you ♥♥♥♥♥♥ companies our money we worked hard for. Why should we pay for a broken product when when we can get the broken product for free? Then you complain pirates hurt you sales. Get your heads out of your ass you corporate ♥♥♥♥ heads

[__== Maverick ==__]

Low FPS and sound cracking up any help?

[Lord0Link]

Game boots with a black screen and just crashes instantly

[♱ TURBO LEÃO XIV ♱]

Game is running at 50 fps here. 48 in the main menus.
I already tried all settings, windowed mode, etc, but still the same fps.

[Sith_1ord]

Games don't run at higher than 50 fps. Sound is perfectly normal. Feels like I'm playing a PAL SNES version. Same applies to the second collection.

Specs: Intel Core i7
8 GB RAM
GeForce GTX 960 4 GB
Windows 10

[Flynn Rider]

Game doesn't show up on Steam profile.

[__== Maverick ==__]

Originally posted by The Doom Slayer:

Game is running at 50 fps here. 48 in the main menus.
I already tried all settings, windowed mode, etc, but still the same fps.

Same thing here... sound is trash and game is like half the original speed. Not gonna wait for a tech sup to tell me this is a bad port, unfortunaly, i had so much hope for this game.

I thought this was my processor 2.7, which is below recommended, but i see there are people with i7 still having problems. I'll wait for about 2 weeks to see if something gets updated, if not, refund, just care about the 2 hour limit and 2 weeks people...or Steam will not refund it

[♱ TURBO LEÃO XIV ♱]

The game doesn't show on profile, doesn't upload screenshots, etc.