Resolution locked at 1080p

[retsa2b]

It's complicated. I can only outline the facts.

1. The intro cutscene with the barrel ran at an obvious 4k.
2. Normal gameplay is obviously 1080p.
3. The game falsely detects my display as 4096x2160 and locks the resolution at this value for both Borderless (grayed out) and Fullscreen (cannot modify).
4. Windowed allows 3840x2160—my display's resolution—but changing the game to Windowed does absolutely nothing. It certainly doesn't go windowed.
5. Loading a game with "windowed 3840x2160" reveals in the settings that it decided to stay at 1920x1080. So either Windowed settings get ignored or Windowed is the only instance where the game is telling the truth about being locked to 1920x1080, which I can plainly see for myself.

What the hell gives?

[Thunderblaze Krakenclub]

I have the same issue, even with modifying the gameconfig file. I saw all the resolution values were at 1080.....even though I have an ultrawide and set it accordingly.

[SenMithrarin85]

make sure your windows dpi settings are set to 100%. Anything above that confuses the UE4 engine.

[khadafi]

How do i check that>??>

[Jirizo]

Same exact issue, working on trying to find a work around or solution but I'm perplexed as to why this is happening

[Thunderblaze Krakenclub]

Changing DPI didn't work and shouldn't matter for games.

[Thunderblaze Krakenclub]

Anyone having a working fix for this? May just refund at this rate until developers resolve.

[retsa2b]

Coming back to outline what I had to do to fix this. It's actually something I read in a similar thread here.

The fundamental issue is this: The game detects your highest available resolution and sets it to this by default. But if your display cannot in fact display what it detects, it gets very confused and defaults to 1080p, ignoring everything you tell it, including the config file.

The solution is to force Windows to understand that your display cannot, in fact, output 4096x2160. The only way to do this is with an app called CustomResolutionUtility.

The details of achieving this are provided here:

https://www.monitortests.com/blog/guide-how-to-remove-4096x2160/

But I need to underscore an important point that the above link fails to mention. *You will need CustomResolutionUtility v1.2 specifically.* (Edit: Try 1.4.1 if you still don't see it.) Otherwise, the needed settings may not show up. The reason I know this is because I had already had to use CRU years ago to fix the fact that Nvidia cards deal poorly with TVs and literally cannot output 4:4:4 color to them until you've tweaked things in a very specific way with CRU. And the only version of CRU which even contained this functionality was v1.2. All the versions are available on the same page, which is here:

https://www.monitortests.com/forum/Thread-Custom-Resolution-Utility-CRU

I already tried the latest, v1.5.1, and you can't do what needs to be done with that version. Don't ask me why. I don't know.

The bottom line: Locking the resolution like this is a failure of the game. It sucks that PC users still have to deal with horse---- on a AAA release. I'll be keeping an eye on this issue to see how they handle it. That said, the game runs at a silky smooth 4K60 now, which is far more than I can say about any other Tales release.

[Arsene Lupin]

I mean, how smooth the game runs depends on the PC. At 4k I'm averaging around 40-45fps on my machine, and I'd much rather drop down to 1440p to get a higher framerate... but the game refuses to let us adjust the display resolution, which would have been pretty ♥♥♥♥♥♥♥♥♥ inexcusable in 2001, let alone 2021.

[IndigoAK]

Originally posted by SenMithrarin85:

make sure your windows dpi settings are set to 100%. Anything above that confuses the UE4 engine.

This is bunk. UE4 supports DPI awareness if the developer enables it. It's up to Namco to fix this.

[retsa2b]

Originally posted by Arsene Lupin:

but the game refuses to let us adjust the display resolution

Well, like I tried to underscore in my post right above yours, this seems to be a bug in the game that has to do with its behavior in detecting resolution. After having eliminated the resolution my PC was feeding it which my display can't actually display (4096x2160), I am now able to change the game's resolution at will. Until I made that change, my resolution was locked, same as you and others. Again, yes, it's a bug, but there seems to be an option to work around it, so we don't have to wait for Bandai Namco to fix it themselves, assuming they will.

[Vyrtualis]

Originally posted by retsa2b:

Coming back to outline what I had to do to fix this. It's actually something I read in a similar thread here.

I don't have this particular issue, but I wanted to thank you for coming back to post your fix to help out others with the same issue. I wish more people did this. This is the kind of thing I like to see in help threads.

[bonusru38]

Originally posted by retsa2b:

Coming back to outline what I had to do to fix this. It's actually something I read in a similar thread here.

The fundamental issue is this: The game detects your highest available resolution and sets it to this by default. But if your display cannot in fact display what it detects, it gets very confused and defaults to 1080p, ignoring everything you tell it, including the config file.

The solution is to force Windows to understand that your display cannot, in fact, output 4096x2160. The only way to do this is with an app called CustomResolutionUtility.

The details of achieving this are provided here:

https://www.monitortests.com/blog/guide-how-to-remove-4096x2160/

But I need to underscore an important point that the above link fails to mention. *You will need CustomResolutionUtility v1.2 specifically.* Otherwise, the needed settings may not show up. The reason I know this is because I had already had to use CRU years ago to fix the fact that Nvidia cards deal poorly with TVs and literally cannot output 4:4:4 color to them until you've tweaked things in a very specific way with CRU. And the only version of CRU which even contained this functionality was v1.2. All the versions are available on the same page, which is here:

https://www.monitortests.com/forum/Thread-Custom-Resolution-Utility-CRU

I already tried the latest, v1.5.1, and you can't do what needs to be done with that version. Don't ask me why. I don't know.

The bottom line: Locking the resolution like this is a failure of the game. It sucks that PC users still have to deal with horse---- on a AAA release. I'll be keeping an eye on this issue to see how they handle it. That said, the game runs at a silky smooth 4K60 now, which is far more than I can say about any other Tales release.

Is there any way you can explain this a bit simpler? The guide you linked to doesn't match the available options in 1.2, I don't have a tv resolutions data block or anything like that. Nor can I delete anything to do with hdmi, all that happens for me is I either have to reset my computer because no signal comes up, or it locks me out of the resolutions I should be able to use. I'm just so confused.

Also why not just double the resolution scale instead of doing all that?

[retsa2b]

Originally posted by bonusru38:

The guide you linked to doesn't match the available options in 1.2

Try 1.4.1.

Originally posted by bonusru38:

Also why not just double the resolution scale instead of doing all that?

Let's get a point of confusion out of the way right off the bat: The graphics setting Bandai Namco has designated "resolution scale" is what the rest of the world calls "supersampling", so when you change it to 200%, what you're telling the game to do is render at 4x your resolution and then downscale that render to fit your display.

So. Maybe you're saying you have a 4K display, the game's bug is defaulting to 1080p, but you're supersampling that 1080p (to 4K, since that's 4x 1080p) and the result looks fine to you. Well, I'm sorry to be the bearer of bad news, but I just tried that out, and the game doesn't give you 4K with that. The game is, after all, downscaling its 4K render to 1080p in the end. Because it's a downscale, it has a bilinear-filtered look which the game's true 1080p lacks, but the measurable detail is still just 1080p.

Until you work around the game's resolution bug, that's all you'll get. Of course, I am assuming you have a 4K display when I say all this, since after all the only people likely to be affected by this issue are TV users.

[retsa2b]

Incidentally, Special K supposedly provides the option of forcing a particular resolution without needing to make a permanent change to one's display's EDID (which is what CRU does). Since it also lowers the game's input latency anyway, this could be the preferable option, at least in the case of this game.

[jTurp]

This is an old post but if anyone comes looking for a solution, what worked for me was going into NVidia GeForce Experience and setting the game’s resolution there. Now it properly shows the setting I want in game on full screen