Phasmophobia

Phasmophobia

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LigmaLlama Jun 21, 2021 @ 2:23pm
Disconnected exception on connect?
I've had this for over a month now, thought an update would fix it, but nope... what the honest F*** i can't play any matches, play button is grey? Well a potential fix and fixes have been listed for those that may be having this issue, after tons of research this is actually not an easy one to figure out how to resolve online, even youtubing this you'll probably find nothing!

Tuns out that's not related to IP I discovered, (Maybe false in some perspective) It appears that it's a common "ANTIVIRUS" game update that ends up listing the game as a virus or doesn't completely get set as accepted by a antivirus, after checking my antiviruses i allowed it access via the antivirus, and made sure that anything it blocked (files) were removed from the block! - My antivirus for example is bitdefender

--------------------------------
Another option is that it could be an ISP or Router block (you'll more than likely end up with a different code if this is the case), now there's a few workarounds if this is the case, I'll list a few:

1) Some network providers will allow you to type your IP into your browser and it'll take you to your router/hub set up page that'll allow you to edit and adjust ports and firewalls, and see if anything is getting blocked. Please research on your own devices to find out what it is, or how to adjust things personally.

2) Another option is to contact your ISP

3) close game, open cmd (In windows search bar) type "CMD" right click it and run as administrator and then type or copy and paste: ipconfig /flushdns (it will clear dns cache) make sure to press enter after typing
Last edited by LigmaLlama; Nov 4, 2021 @ 3:20am
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Showing 1-15 of 32 comments
Dknighter  [developer] Jun 22, 2021 @ 11:23am 
Hey, this is usually caused by your ISP firewall blocking the ports the game servers use. The only known fix is to use a vpn. Proton VPN is free to use and is known to fix this.

This is very common with a lot of US Universities.
LigmaLlama Jun 22, 2021 @ 11:35am 
Originally posted by Dknighter:
Hey, this is usually caused by your ISP firewall blocking the ports the game servers use. The only known fix is to use a vpn. Proton VPN is free to use and is known to fix this.

This is very common with a lot of US Universities.
False, turns out to also be AV related.
Dknighter  [developer] Jun 22, 2021 @ 11:41am 
Originally posted by Guthixian:
Originally posted by Dknighter:
Hey, this is usually caused by your ISP firewall blocking the ports the game servers use. The only known fix is to use a vpn. Proton VPN is free to use and is known to fix this.

This is very common with a lot of US Universities.
False, turns out to also be AV related.

Ok, please post here if you fixed it another way as I'll leave this pinned since it's a common issue.
LigmaLlama Jun 22, 2021 @ 2:33pm 
Originally posted by Dknighter:
Originally posted by Guthixian:
False, turns out to also be AV related.

Ok, please post here if you fixed it another way as I'll leave this pinned since it's a common issue.
Tuns out that's not related to IP I discovered, (Maybe false in some perspective) It appears that it's a common "ANTIVIRUS" game update that ends up listeing the game as a virus or doesn't completely get set as accepted by a antivirus, after checking my antiviruses i allowed it access via the antivirus, and made sure that anything it blocked (files) were removed from the block!
Last edited by LigmaLlama; Jun 22, 2021 @ 2:33pm
Tyrion Lannister Jun 23, 2021 @ 2:54pm 
This is not an end-all-be-all fix to this issue. Please see my thread here: https://steamcommunity.com/app/739630/discussions/2/3051733836202421065/
Alex V. Oct 17, 2021 @ 8:09pm 
I have this very issue, every time I try to play multiplayer this message will come out.
I don't have antivirus nor VPN, I tried verifying the game files and not even changing the IP helped me.
Is there someone that have found a solution to the problem apart of using a VPN?
Last edited by Alex V.; Oct 17, 2021 @ 8:10pm
SghHanzMullerSW Oct 25, 2021 @ 5:06pm 
i got randomly disconnected from my own private server in middle of a hunt
Last edited by SghHanzMullerSW; Oct 25, 2021 @ 5:06pm
RickRP Oct 28, 2021 @ 3:35pm 
Originally posted by ...*********...*********...:
I've had this for over a month now, thought an update would fix it, but nope... what the honest F*** i can't play any matches, play button is grey? Well a potential fix and fixes have been listed for those that may be having this issue, after tons of research this is actually not an easy one to figure out how to resolve online, even youtubing this you'll probably find nothing!

Tuns out that's not related to IP I discovered, (Maybe false in some perspective) It appears that it's a common "ANTIVIRUS" game update that ends up listing the game as a virus or doesn't completely get set as accepted by a antivirus, after checking my antiviruses i allowed it access via the antivirus, and made sure that anything it blocked (files) were removed from the block! - My antivirus for example is bitdefender

--------------------------------
Another option is that it could be an ISP or Router block (you'll more than likely end up with a different code if this is the case), now there's a few workarounds if this is the case, I'll list a few:

1) Some network providers will allow you to type your IP into your browser and it'll take you to your router/hub set up page that'll allow you to edit and adjust ports and firewalls, and see if anything is getting blocked. Please research on your own devices to find out what it is, or how to adjust things personally.

2) Another option is to contact your ISP

Hi i also have this problem and the same antivirus. Where did you go on bitdefender to make it accept the game?
GGChyba Nov 4, 2021 @ 1:04am 
problem: can't connect to Multiplayer; DNS exception on connect
fix: close game, open cmd and type
ipconfig /flushdns (it will clear dns cache)
done. check out does it worked

i found that after this, i will get disconnected (time out) often from game, reboot of router seems to fix an issue,

for devs:
never got this problem, after patch v0.4.1.0 it appears.
Last edited by GGChyba; Nov 6, 2021 @ 12:03am
Bidzhin Nov 15, 2021 @ 10:57am 
After the last update, the same problem appeared.
Unfortunately, none of the methods helped (
I don't know what to do.
Donato Dias Nov 21, 2021 @ 3:02am 
I'm having the exacly same issue... in every online multiplayer match i am able to get to the truck, but then the game freezes and i am disconnected afterwards. I started playing the game at the current version, so i'm not sure if this is a recurring issue or if the update has caused it.

I have reinstalled the game, verified game files, even whitelisted the game at windows anti-virus. None of it worked. The game is unplayable on multiplayer right now...
Last edited by Donato Dias; Nov 21, 2021 @ 3:04am
LigmaLlama Nov 21, 2021 @ 3:25am 
Originally posted by Donato Dias:
I'm having the exacly same issue... in every online multiplayer match i am able to get to the truck, but then the game freezes and i am disconnected afterwards. I started playing the game at the current version, so i'm not sure if this is a recurring issue or if the update has caused it.

I have reinstalled the game, verified game files, even whitelisted the game at windows anti-virus. None of it worked. The game is unplayable on multiplayer right now...
But you've not said you've done half of what's listed, read the main post.
Last edited by LigmaLlama; Nov 21, 2021 @ 3:26am
Donato Dias Nov 21, 2021 @ 9:44am 
Originally posted by Insane Player:
Originally posted by Donato Dias:
I'm having the exacly same issue... in every online multiplayer match i am able to get to the truck, but then the game freezes and i am disconnected afterwards. I started playing the game at the current version, so i'm not sure if this is a recurring issue or if the update has caused it.

I have reinstalled the game, verified game files, even whitelisted the game at windows anti-virus. None of it worked. The game is unplayable on multiplayer right now...
But you've not said you've done half of what's listed, read the main post.

Oh thats just what i did besides your suggestions, your suggestions didnt work either. But quick update, i did follow the developer's idea of using a VPN and it seems to have helped. I'm still getting ocasional crashes, but now i can actually join matches.
Last edited by Donato Dias; Nov 21, 2021 @ 9:47am
LigmaLlama Nov 21, 2021 @ 1:34pm 
Originally posted by Donato Dias:
Originally posted by Insane Player:
But you've not said you've done half of what's listed, read the main post.

Oh thats just what i did besides your suggestions, your suggestions didnt work either. But quick update, i did follow the developer's idea of using a VPN and it seems to have helped. I'm still getting ocasional crashes, but now i can actually join matches.

Then it's as stated above, IP and internet provider issue e.t.c
Donato Dias Nov 21, 2021 @ 2:12pm 
Originally posted by Insane Player:
Originally posted by Donato Dias:

Oh thats just what i did besides your suggestions, your suggestions didnt work either. But quick update, i did follow the developer's idea of using a VPN and it seems to have helped. I'm still getting ocasional crashes, but now i can actually join matches.

Then it's as stated above, IP and internet provider issue e.t.c

Wonderfull news, i'm just stating that what you proposed does not work, and the VPN only half works.
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