Banned for using hacks?

[Axle Gremlin]

TLDR if you encounter bugs in game be ready to get trolled then banned off game and discord no warning or discussion. Edited to removed upset language as the exchange was rather upsetting.

There was a bug after ascension where you get negative exp after doing prison thus raising your lvl. Needless to say it broke my account - tried to fix it myself to no avail. Reached out to mod mail and provided logs. Was given generic message that I will be banned - mind you no warning beforehand just game crash in SP and MP. Promptly get banned for hacking with mod or whoever being less than helpful whole time banning me off discord on top of that upon asking for an appeal. I suppose it only cost me 12 bucks to learn that lesson - I suppose thats a pack of beer I wont have to buy.

[AllergicToBrainRot]

Maybe the mail was a bot. Not an actual person / the bot banned you. Maybe one of the discussion mods in here will look into it. If you are telling the truth- they really need to fix it ASAP.

[Axle Gremlin]

Bot was extremely snarky which led me to believe its a person - was almost DMV level of customer service. They got me to upload logs, steam ID then just yeeted me with no warnings(in game or not) from all platforms plus adding VAC ban. Very nice of them.

[MightyBalian]

Originally posted by Axle Gremlin:

Bot was extremely snarky which led me to believe its a person - was almost DMV level of customer service. They got me to upload logs, steam ID then just yeeted me with no warnings(in game or not) from all platforms plus adding VAC ban. Very nice of them.

Kinetic Games has exactly zero control over VAC bans. They are only handed out by Valve. Didn't even think this game used VAC.

EDIT: Just checked. It doesnt.

[Maya-Neko]

What does "fix it myself" mean in that context? If you mean safe file modification, then that's forbidden and will get you banned if detected.

[Axle Gremlin]

Its a game ban - I literally provided them my info to help fix the crash explaining the exp bug giving me negative exp probably screwed up the client etc. after which they banned me - wish I just left it be and not played the game like i was already doing. Doesn't seem like a VAC ban just dev putting a mark on my account and kicking me from discord/multiplayer. By fix I mean I tried to mess with files in AppData to see if it would trigger account wipe to reset it - maybe it counts as tampering maybe it doesn't as the definition can be very broad; either way I think it would deserve a stern warning and not just being tossed like trash - but one thing about opinions is they dont really matter - you live and you learn.

[mundy.]

Being so ban sensitive on a non-competitive, PVE game with private lobbies never made sense to me.
If people want to cheat, let them cheat, who cares. If they're in my game and I don't like it, give me the option to kick them. The worst they can do is spoil the ghost or start running like Sonic around the house, nothing game-breaking or save-breaking (as far as I know).

But going out of their way to ban someone for a horrible mistake on their part is mind-boggling.

[Strawberry Poison]

Originally posted by mundy.:

Being so ban sensitive on a non-competitive, PVE game with private lobbies never made sense to me.
If people want to cheat, let them cheat, who cares. If they're in my game and I don't like it, give me the option to kick them. The worst they can do is spoil the ghost or start running like Sonic around the house, nothing game-breaking or save-breaking (as far as I know).

But going out of their way to ban someone for a horrible mistake on their part is mind-boggling.

I agree with this, and more. Even if the guy was messing with the AppData, it was in an effort to fix his game, and when that didn't work, he went to the Devs for help. If he was purposefully trying to cheat, why would he go to them for help? They should've just reset the game for him and told him to contact them first next time instead of trying to solve the problem through the files himself.

[Adeptus Astartes]

The devs for this game are complete dogsh!t now, and are turning this game into a joke with their oversensitive ban system.

For example: One of the reasons you can be banned from the game is if you swear, even though there's a MECHANIC that swearing can trigger the ghost. Make it make sense.

[elizibar]

Originally posted by Gorlyborligan:

The devs for this game are complete dogsh!t now, and are turning this game into a joke with their oversensitive ban system.

For example: One of the reasons you can be banned from the game is if you swear, even though there's a MECHANIC that swearing can trigger the ghost. Make it make sense.

You don't want people to somehow have a higher number than other people on their player profiles, do you?

[MightyBalian]

Originally posted by Gorlyborligan:

The devs for this game are complete dogsh!t now, and are turning this game into a joke with their oversensitive ban system.

For example: One of the reasons you can be banned from the game is if you swear, even though there's a MECHANIC that swearing can trigger the ghost. Make it make sense.

I legit didn't believe you because it sounded so stupid but, sure enough, it's right there in the Code of Conduct.

Like...........................huh?

[Atlessa]

Originally posted by balianthemighty:

Originally posted by Gorlyborligan:

The devs for this game are complete dogsh!t now, and are turning this game into a joke with their oversensitive ban system.

For example: One of the reasons you can be banned from the game is if you swear, even though there's a MECHANIC that swearing can trigger the ghost. Make it make sense.

I legit didn't believe you because it sounded so stupid but, sure enough, it's right there in the Code of Conduct.

Like...........................huh?

Maybe, just maybe, there's a sliiiiiiiiiight difference between swearing at a Ghost and swearing at a Player.

Just maybe.

[MightyBalian]

Originally posted by Atlessa:

Originally posted by balianthemighty:

I legit didn't believe you because it sounded so stupid but, sure enough, it's right there in the Code of Conduct.

Like...........................huh?

Maybe, just maybe, there's a sliiiiiiiiiight difference between swearing at a Ghost and swearing at a Player.

Just maybe.

Yes, definitely, but that's the thing. It doesn't specify that in the Code of Conduct. It simply says that you can be banned for swearing.

[Axle Gremlin]

They need to relax the code of conduct and give people warnings instead of totally and irrevocably censoring, tossing people out, then mark up their steam profiles with irremovable negative marks; I understand "making everyone's experience pleasant" will take some bans, however, making everyone happy is factually an impossible feat and at what point does it become toxic practice? Anecdotally, UK devs tend to be like this as opposed to US based - maybe its cultural difference... who knows... Even then, Elite Dangerous dev gave email warnings for TOS infractions to include hacking and ED can be competitive especially in affecting entire server population.

If its a hacker/modder give a temp ban and remind them of TOS if the person keeps doing it then the fine, perma-ban them as they cant learn a lesson; even competitive PVP games do progressive discipline; and yes, Steam allows for temp game bans if its an issue of account tracking. Additionally, if they do manual review(seems so from my experience with Discord mod), and one of the problem are stolen Steam accounts hacking(ones with 1 game on them that were created a day ago), why not work with people who aren't using them and have dozens of games and thousands of hours on the profile? Similar for toxicity or any other TOS violations.

When play this game its usually drinking with buddies in private rooms, we like to get rowdy, sometimes if I join public server people get offended as the filters tend to stay down(I am assuming was never confronted - shoot, some of the stuff in public server was worse off) - games which gave me warnings I had much better experience with and I either didn't play the game drunk or kept my dark jokes down. In this case, if game, or the mod, gave me warning that me trying to figure out the bug is bad and violated TOS(possibly be more diplomatic about it other than demanding I turn the bug(?) off) I would likely just taken the wiped account, temp ban, and not messed with the game at all(likely scenario) or went to modmail for help at any sign of trouble; At this point I am extremely skeptical in going to any indie dev with bug reports for fear of being insta-banned with no recourse.

Once again, this is just my opinion in the sea of others so my expectation or hope of ban reversal(or at least consideration) is very low, its their game and their rules/interpretation of them; only reason for posting is as a record in case someone else runs across similar problem.

[mundy.]

Yep, makes absolutely no sense. If you were detected with hacks it would have been instant or delayed, but banned after getting in contact with the devs is very sus.
Powertrip mods/admins exists everywhere, makes sense some of them would become game devs at some point.

If you feel it was injust, get in contact with Steam Support. If I'm not mistaken, they can lose the ability of issuing game bans on the platform if they start abusing it so much, and banning inocent people for nothing. Gather proof and chat logs, but be honest though, if you were indeed hacking at some point just let it go.

[Emurinus]

Hard to say what the other side of the conversation was, but it sucks that happened?