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Does your friend uses the very exact game version (check number in menu)?
"Game does not exist" usually happens if you entered a wrong code or the host does have another version than the person trying to connect. Happens if there is a small hotfix patch which not everyone got already.
Else...
Does your friend uses OpenXR mode?
Does anything change if he is the host rather being the non-host?
Is he able to play multiplayer lobbies at all or just singleplayer?
Does he verified the game file integrity via Steam options of the game already?
When he (Vieport) was the host, we (3 PC Steam users) were not able to join him. He can't verify files on steam since he is using Viveport (Something like Steam for vive i guess) as his launcher.
I've send him your message, will try these options and come back ^^
Usually crossplay between Viveport and Steam is possible for most games. But it could be that the Viveport Phasmo version is outdated. It is not unusual that other platforms receive the updates "delayed" (like for GoG). Here on Steam, hotfix distribution works on the fly, and due to early access state, there are a lot of them (and even the slightes hotfix will count for the issue). So my biggest guess is that your and his game version number in the main menu is differently, which will definitely lead the the "game not exist" message even if you are on the same server region.