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1. When you say footprints are you talking about after the ghost steps in the salt and then you use a UV light/ glowstick and you see the green footprints?
Example https://puu.sh/H3QxD/bea5578869.png
2. Or do you mean you see the footprint in the sand pile meaning it has been stepped on?
Example https://puu.sh/H3QwX/4157695b33.png
Sometimes the ghosts just do not want to give evidence at all no matter what you do, say, or how many people you have in the room/ don't have in the room.
Sometimes the ghosts is only active for one person as well.
Best way to get around this is to smudge stick the room even if you don't have an objective for it. It will increase the ghost activity and prevent the ghost form going into hunt mode for 90 seconds ( 180 if spirit) if done correctly.
Did everyone try using the Spirit Box to rule out mic issues?
If you try to talk on the spirit box it should say no response or whatever. If it doesn't you can hit the windows key twice and that fixes that bug. Though also keep in mind you need the lights off, and be alone(if it is an alone ghost) and also you need to be standing near the ghost for it to reply(which is why in large rooms or with wandering ghosts it can be harder to get an answer from).