Can't start the game suddenly. Fatal Error.

[Escapee5a]

I get a fatal error when trying to start the game. This is the first time I'm having any issue with the game. I've already clocked about 60 hours thus far. It's excellent.

Anyway, when starting from Steam - I get this: Fatal Error: [File:C:\Projects\BreathedgeEngine\EngineSource\Runtime\D3D11RHI\Private\D3d11Util.cpp] [Line: 182]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR')

That's the error dialog box I receive. I click ok. It closes and am back to the steam lobby. I tried playing other games. They all work. Even other unreal engine games. I've restarted. I've even re-installed. I get the same error. Can someone please direct me to a solution. Thanks.

[KnowYourEgo]

Could you share some system specs?

[Escapee5a]

Sure. Hope it helps.

Windows 10 Home 64-bit
Intel Core i9
32 GB RAM
Z390 Aorus Ultra-CF Motherboard
Geforce RTX 2080 Ti
Games run from 1 TB SSD

[☎ Buli ☎ SKINS]

Nice

[KnowYourEgo]

Well i use the same videocard and SSD, And i also have 32 GB RAM.
i played the game last saturday, and had no problem at all.
But thanks for the reply, i can try to figure out whats going on.
if i find any tips or advice, i,m going to inform you.
i will head for google first, And get back to you.
But for now, Could you try to turn off your virusscanner?
or atleast turn off the in-depth scan?
try if you can start the game, once you have done that.
let me know if it has worked.

Here are my specs:

Windows 10 Professional 64-bit
AMD Ryzen 9 3900X
32 GB RAM
Asus ROG Strix X570-E Gaming ATX Motherboard
Geforce RTX 2080 Ti
Windows and my Games, All run from a 2 TB SSD

[Escapee5a]

Thanks so much. Sorry for the late reply. Have a lot of errands to do what with the lockdown. Very nice specs. I actually use 2 ssds as well. Games run on 1. Will try out what you requested. Just so you know - I never had any issue with the game before this. It's just so weird to suddenly have this.

[KnowYourEgo]

yes indeed it is. All i found on google related to your error message, is that something is overheating. But to be fair with you, i dont think thats the issue with your PC.
it has got to be something else. i,m thinking about something for you to try, But first let me know how my first tip worked out for you. i keep an eye on this topic, and didnt forget about you. Carona is affecting us all.

[Escapee5a]

Thanks so much, KnowYourEgo. I really appreciate it. Yeah - When I checked with google, it did say it might be a heating issue which definitely is not. Switching off the virus scanner didn't work either, unfortunately. I just re-installed Borderlands 3 just to test unreal engine under current conditions and it works perfectly fine with maximum settings. Perhaps a new update for Breathedge might shift it back to working again... hopefully.

[KnowYourEgo]

yes indeed, i hope that should work for you.
i have 3 more options you could try, Dispite they might not add any value.
But maybe it does something, That could help.
i,m still working on option 3, But you can try option 1 and 2 if you like.

Option 1:

Once you installed Windows 10, its offering you to use a program named: "ARMOURY CRATE".
install and run that program, And click in the lower right corner on "Download And Install"
it should download, And for that reason update any outdated hardware drivers.
if nothing happends when you click on that button, You already have the latest drivers.
Dont confuse this with the updates from Windows 10 itself, This is seperated and more into depth.

Option 2:

On your desktop, Press the Windows key + R.
Now type: msconfig And click on "OK".
Now click on the tab "Boot", And than click on: "Advanced Options"
Now mark the box on the left of the text: "Number of processors".
Now click on the dropdown menu below it, and select the highest number.
Now click on: "OK" and than on: "Apply".
Now click on: "OK" again, And restart your PC.

Once you have rebooted your PC, All cores from your CPU are now active.
By default some core are "Parked", And could give problems.
in my case, i would only be able to run Gta 5 for less than 10 minutes before i got the BSOD screen. Realy took me some time to figure out what whas going on.

Let me know if something worked, And i,m going to inform you about option 3 as soon as i can.
Could take some time, As i need to translate some words.

[Escapee5a]

Thanks so much, man. I will try out these options and see if they work. Will start on it today, for sure. You have a good weekend.

[Escapee5a]

It's working again. I tried out the stuff you requested me to try but unfortunately they didn't work. But today there was a windows update and an Nvidia update. One of them or the combination did the trick. Thanks for trying to help me to get it working again. I'm still curious what would have been your third option. Cheers.

[KnowYourEgo]

Good to read it all working again. The last option i,m working on, Has to do with your videocard.
Most people just start any game, And adjust the videocard settings. But if you would start playing, your videocard is only doing its job for about 50% from what it could do. And yes, You can use Nvidea Geforce Experience for the optimal settings. But i use custom settings, And do allot of research on google about what sertain settings do. So if you whant, i can still share them with you at some point. But its at your own risk, And i would have told you that anyway. Let me know.

[Escapee5a]

Thanks so much again for going to the bat for me. I definitely would like to know the settings - I rather be armed and ready with some tech ammo in case I may need it. So, if it's no trouble, I would really appreciate it. Cheers.

[KnowYourEgo]

Very good, i continue my work on it. i contact you later about this

[Escapee5a]

Cheers.

[KnowYourEgo]

- Go to the Nvidea control panel
- Click on the tab “ Adjust image settings with preview”, On the left side from your screen
- Select the option: “ Use the advanced 3D image settings” , And click on "Apply"
- Click on the tab: "Manage 3D Settings", On the left side from your screen
- Click on the tab "Global Settings", On the right side from your screen
- Adjust the settings, As seen below:

Image Sharpening: ( Unknown )
Ambient Occlusion: Performance
Anisotropic Filtering: 16x
Antialiasing FXAA: On
Antialiasing Gamma Correction: On
Antialiasing: Mode: Enhance the application setting
Antialiasing Setting: 8x
Antialiasing Transparency: Multisample
CUDA – GPU,s: All
DSR – Factors: Off
DSR – Smoothness: Off
Low Latency Mode: Ultra
Max Frame Rate: ( Depending on what you have )
Monitor Technology: ( Depending on what you have )
Multi-FrameSampled AA (MFAA): On
OpenGL Rendering GPU: Select your videocard
Power Management Mode: Prefer maximum performance
Prefered Refresh Rate: Highest available
Shader Cache: On
Texture Filtering Anisotropic Sample Optimization: Off
Texture Filtering – Negative LOD Bias: Clamp
Texture Filtering Quality: High Quality
Texture Filtering – Trilinear Optimization: On
Threaded Optimization: On
Tripple Buffering: On
Vertical Sync: On
Virtual Reality Pre-Rendered Frames: 1
Virtual Reality – Variable Rate Super Sampling: ( Unknown )

-Click on "Apply"
-Go to "Program settings"
-Select a game, And adjust all the settings again.
- Once you have adjusted all the settings from a game, Click on “ Apply”

The global settings will automatically enforce the settings,To all games.
But you still have to confirm it, Even if certain option are already highlighted in black letters.


if the game is not displayed in the list, Follow the next instructions:

- Click on "Add"
- Than click on: "Browse"
- Click on "Desktop" at the uper left corner of the screen
- Select the shortcut from the game, And click on: "Open"