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This is very weird, as it's honestly just a thing that shouldn't be happening, which makes me think there must be some other misunderstanding... are you sure you aren't failing due to a missing *stamp*, rather than a hologram? On certain levels later into the game (roughly where it sounds like you're up to), tickets for certain venues will have a stamp on them, on the right hand side.
Could it be that you're letting people in who have got a ticket, but it isn't stamped? Because honestly, there's zero reason why the hologram stuff would be failing for your game but no-one else's...
If it persists, could you take a video? That way we could see it happening