100.000$ worth of CSGO skins wrongfully banned.

[ThePwnMan]

Hello Everyone

My name is Tom, Im the admin at csgoskins.net. The reason why Im opening this thread is basically to try and get any type of help possible.

Im the admin at csgoskins and I explaine everything here:
http://www.reddit.com/r/GlobalOffensive/comments/2y2ag6/100000_worth_of_csgo_skins_wrongfully_banned_by/


Hello Everyone

My name Is Tom and Im the admin at csgoskins.net Im sure some of you guys have heard about us, In case you havent I still appreciate if you take the time to read this as it might indirectly affect you as a fellow CSGO Community user. We are a considerably big gambling/raffle site with CSGO skins. In the past 25 days we have given out around 1.000.000$ worth of CSGOskins.

I dont usually post on reddit but hopefully I can get the message out there and have someone, anyone help us with what we believe is a great misunderstanding that affects thousands of users. Maybe the biggest accounts value shutdown in the history of Steam ? (I have faith it wont become that).

Just as the title says, 2 days ago our bot accounts were trade banned by Steam, containing close to 100K$ worth of items, most of them not our property (On our site you exchange Items for credits) so there is actually tons, thousands of users with credits inside our site that at the moment cannot withdraw items, they are stuck on a void. I have worked too hard, and users have deposited too much items on this project to see this wrongfully go to waste.

I have done what I believe anyone on my situation would do, I tryed to contact Valve employees without success so far, A Valve Moderator "killahInstinct" who was kind enough to help me as much as a moderator arms reach. And of course last but not least SteamSupport.

I received a generic reply from SteamSupport during today, I couldnt even finish breakfast, apparently the reason our bots have been trade-banned was due to multi-account scamming. I was very,very surprised about the answer at first with all the huge amount of trades we have, no youtube video/reddit thread or internet news claiming we are a scam, with all the transparency measures we took why would Valve say that ? But then I started to think about it and I might even understand the thinking process behind SteamSupport, afterall most of things have a logic behind right ? They receive thousands of complains everyday so they have to process them systematically as fast as they can. But by no means this resolution is correct, and not only affecting the Csgoskins Team, but thousands of users. The answer is simple, they banned us due to the amount of complaints which of course it must have been high for a normal account due to the nature of our

site, but tremendously low for the overall volume of trades (trade:reports we received) ratio. Im sure We get all type of reports but I can narrow it down to 2.

---1)From users who cannot accept loosing in gambling or think we are rigged (even though we have made the extra effort to display publically our stats real-time so everyone can see how much each individually user is winning/loosing so anyone can verify our authenticity, and our other game is a raffle against other players) But that doesnt matter, I understand that with the model of our site, angry user reports for loosing are always going to be there. Unlike other big sites like ♥♥♥♥♥♥♥♥♥♥ users cannot take their anger on the teams they bet on, instead they take the anger on us, and as I said even though its not fair I understand it.

---2)Users dont receive their credits/weapons instantly for whatever reason (Under 1% of trades reasons vary: bug/someone bought the weapon before/server overload/market price changes etc etc) Instinctively without consulting our support forums,the first things thatthey think about is reporting our bot accounts, "Scammer give me back my Berettas" it doesnt matter if 24hours later we manually process their transaction and give him back his credits, the damage is already done,the user reported us and this wont be revoked meanwhile his issue is fixed. -Note:This issues ocurred mostly on the beginning during the time Steam decided to implement the Captcha (We had to work around it and it was not easy).

The way I see it:Our site is running good, we have thousands of players active daily, popular twitch guys playing, we stimulate Steams Market and allow users to invest their skins on other funny alternatives. Whats the point on us trying to scam anyone ? We are running games with 8.5% edge and we put back a decent amount of that

on freespins and referral spins, we already have an income, the site is growing everyday and we were working on more funny games, why would we endanger this very promising site for the community ? We have never attempted scamming or scammed any of our users, and we have made sure to return pretty much every buggy transaction we had, or we are in the proccess on doing it. We had a rocky start when we launched the site, If Im honest we were not prepared for the overwhelming amount of traffic, little did we knew that it would take off so violently (1.5 months ago).

My Message: At this point, of course I feel very frustrated with the situation, but there is one thing that gets me the most and that is the huge amount of items that belong to users and we cant give back, even if you reading this dont have items or credits inside just try to get in the shoes of those who decide to gamble. If this is definite then no third party site in my opinion feels safe as they can get banned anytime for the wrong reasons, I hope that someone In Valve gets this message and somehow contacts me so we can fix the current issue, Im open to have Valve examine our backend/statistics anything they would like. We have been clean since the start, we would even welcome with open arms Valves monitorization and I can travel anywhere anytime if my personal presence is needed. It feels paradoxical that we could actually become a Real "Scam", something we have never been due to this misunderstanding but as I said I have faith this wont happend.

Tom

Any type of help/suggestion/comment is appreciated

[ThePwnMan]

Цитата допису michaelwang22 2mlg4u(ง'̀-'́):

Цитата допису Vitesse:

Do you honestly think Valve is going to ban trade bots of a major trading business based on one complaint?

No no, I'm sure they received tons of complaints and they eventually got tired of all the complaints and mess it was creating

Multiple kids complaining they lost maybe?

How many complaints do you think we had, because I remind you that around 1.000.000$ have been cashouted by users, and if you check our community forums I dont think there are more than 1000 complaining users with a particular issue (that was addressed on most of the times). Do you think the ratio makes sense ?

[ya moms favorite]

Valve all ways had to be a ♥♥♥♥♥♥♥♥. Good Luck! I want this site back so much!!!!!

[ThePwnMan]

Цитата допису Vitesse:

Цитата допису michaelwang22 2mlg4u(ง'̀-'́):

Multiple kids complaining they lost maybe?

Honestly, who do you believe more? Valve, who most likely did a proper investigation on this, or one person's biased forum post?

I believe the main issue is that Valve banned the bot accounts based on their normal statistics, for a normal account they need "x" amount of reports we probably got several enough for them to ban us if we were normal accounts, and I have already told you there is no "side to take" there are facts and thats all, we have recorded stats of everything, there is no youtube/reddit/internet post of us talking of being a scam. We have thousands of peoples withdrawing weapon this is not a matter of taking a side my friend

[Dwane Dibbley]

Цитата допису The Antiguy:

Цитата допису camper:

Is it gambling website like ♥♥♥♥♥♥♥♥♥♥?

You trade skins to a bot and you get credits on the site. You use the credits to roll RNG and you'll get a certain payout. It is not like CSGO lounge where you bet on games of counter-strike, but is still a form of gambling.

So basicaly CASINO, which is in many countries prohibited (especielly in online version).

[Paano]

1000 complaining users for a total cashout of $1'000'000 seems quite a lot to me

[ya moms favorite]

Do you think it will ever be back up????

[Xukelitjemeister=DDD 1000-7 ඞ]

Цитата допису Vitesse:

Цитата допису michaelwang22 2mlg4u(ง'̀-'́):

Multiple kids complaining they lost maybe?

Honestly, who do you believe more? Valve, who most likely did a proper investigation on this, or one person's biased forum post?

And even so, if its like you say and kids are complaining to Valve about getting scammed, the bot bans are still justified imo. The website apparantly is creating a lot of mess to deal with, and Valve is left to fix this issue. It probably costs them a lot of manpower and resources to take care of it, while meanwhile the gambling website doesn't take responsibility

Own experience, i never got scammed so yeah.

[Paano]

Цитата допису CSGOskins.net:

Цитата допису Vitesse:

Honestly, who do you believe more? Valve, who most likely did a proper investigation on this, or one person's biased forum post?

I believe the main issue is that Valve banned the bot accounts based on their normal statistics, for a normal account they need "x" amount of reports we probably got several enough for them to ban us if we were normal accounts,

It's just speculation on your side about why your bots got banned, that's why this discussion isn't really going to lead anywhere

[ThePwnMan]

Цитата допису Vitesse:

Цитата допису CSGOskins.net:

I believe the main issue is that Valve banned the bot accounts based on their normal statistics, for a normal account they need "x" amount of reports we probably got several enough for them to ban us if we were normal accounts,

It's just speculation on your side about why your bots got banned, that's why this discussion isn't really going to lead anywhere

Its not speculation is also a fact, the only reason they banned us with the reason of multiaccount scamming is becasue we got reports of users claiming us to be a scam (and I explain on my thread the reasons why)

[ThePwnMan]

Цитата допису Vitesse:

1000 complaining users for a total cashout of $1'000'000 seems quite a lot to me

Really ? lets say the deposit a mid-high average of 5$ each. 5000$: 1.000.000$ withdraw it seems much to you ? And as I said, most of them have already been addressed

[Xukelitjemeister=DDD 1000-7 ඞ]

Цитата допису CSGOskins.net:

Цитата допису michaelwang22 2mlg4u(ง'̀-'́):

Multiple kids complaining they lost maybe?

How many complaints do you think we had, because I remind you that around 1.000.000$ have been cashouted by users, and if you check our community forums I dont think there are more than 1000 complaining users with a particular issue (that was addressed on most of the times). Do you think the ratio makes sense ?

I think it only takes like 50 reports before Valve watches a certain "scamming" case. (Not really scamming in this case though)

On the other hand, you should contact steam support about the problem, second thing you can do is trying to PM any employees from Valve through a personal PM who are handling the steam market and stuff.

I hope you can get out of the mess and resolve the problem, good luck.

[Paano]

Цитата допису CSGOskins.net:

Цитата допису Vitesse:

1000 complaining users for a total cashout of $1'000'000 seems quite a lot to me

Really ? lets say the deposit a mid-high average of 5$ each. 5000$: 1.000.000$ withdraw it seems much to you ? And as I said, most of them have already been addressed

that's 1 in 200 cases submitting a complaint. Yeah, that seems quite considerable to me. And apparantly Valve shares this opinion too

[Dior]

bump for visibility

[Destr0i]

Where are the bots? Link them, I dont know what $100k of cs:go items looks like.

[Doodle Bob]

killahinstinct is my favorite mod here lol, even though he has banned me from discusions some times, he is still a really nice person just doing his job haha