Counter-Strike 2

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PhanthakanXD Oct 12, 2022 @ 7:40pm
How do I get my prime back?
Basically, I lost my prime because I wanted to hide the game from my account but somehow I accidentally removed it from my account and now I reinstalled again and there is no prime in this account anymore

Do I have to pay for prime to get it back?
(I'm not sure if my English is correct or not. so, sorry for bad English)
Originally posted by phosh:
Originally posted by PhanthakanXD:
Basically, I lost my prime because I wanted to hide the game from my account but somehow I accidentally removed it from my account and now I reinstalled again and there is no prime in this account anymore

Do I have to pay for prime to get it back?
(I'm not sure if my English is correct or not. so, sorry for bad English)
I did this exact thing before. If you send them proof that you owned the game before, they will reinstate your prime. (Though I'm not sure if they need it from you since they can probably check themselves).
What I did was send a screenshot of the cart telling me that I already owned the game.
Steam Support reinstated the prime status to my account after that.
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Showing 1-15 of 24 comments
SweetKikki Oct 12, 2022 @ 7:40pm 
QUE?
PhanthakanXD Oct 12, 2022 @ 7:43pm 
Originally posted by Jordy El niño POYa:
QUE?
Perdi o meu Prime, comprei o jogo antes de ser livre para jogar
AM7655 Oct 12, 2022 @ 7:52pm 
you might need re-buy it if it's not in the game
Bergman Oct 12, 2022 @ 8:21pm 
Originally posted by PhanthakanXD:
Basically, I lost my prime because I wanted to hide the game from my account but somehow I accidentally removed it from my account and now I reinstalled again and there is no prime in this account anymore

Do I have to pay for prime to get it back?
(I'm not sure if my English is correct or not. so, sorry for bad English)
But you can't remove prime....
PhanthakanXD Oct 12, 2022 @ 9:10pm 
Originally posted by Bergman:
Originally posted by PhanthakanXD:
Basically, I lost my prime because I wanted to hide the game from my account but somehow I accidentally removed it from my account and now I reinstalled again and there is no prime in this account anymore

Do I have to pay for prime to get it back?
(I'm not sure if my English is correct or not. so, sorry for bad English)
But you can't remove prime....
unfortunately, it seems like it can be removed if you delete your game from your account
PhanthakanXD Oct 12, 2022 @ 9:11pm 
Some of my items still not lost, it still there in the inventory but the prime is completely gone from my account
I guess I have to pay $14.99 to get my prime back xd
ʕ•ᴥ•ʔ Oct 12, 2022 @ 9:20pm 
Bring it up to steam support because you still have your loyalty badge
PhanthakanXD Oct 12, 2022 @ 9:31pm 
Originally posted by pwadvisor1:
Bring it up to steam support because you still have your loyalty badge
I've contacted steam support
waiting for their response
Steam Support
Ray Benchmark Oct 12, 2022 @ 11:00pm 
You even have the loyality badge and yearly coin, proving yiu have prime. If it isn't there just write a ticket and tell them that.
penis Oct 12, 2022 @ 11:07pm 
Originally posted by PhanthakanXD:
Originally posted by pwadvisor1:
Bring it up to steam support because you still have your loyalty badge
I've contacted steam support
waiting for their response
let us know what they say. Odd situation...
PhanthakanXD Oct 12, 2022 @ 11:15pm 
Originally posted by Loli ッ:
Originally posted by PhanthakanXD:
I've contacted steam support
waiting for their response
let us know what they say. Odd situation...
They still haven't responded yet
GG/CSBRO J0X3Rㄚ Oct 13, 2022 @ 1:47am 
You need to contact the csgo support or steam support
Gugu Oct 13, 2022 @ 2:49am 
Why will u hide and remove game from you account?:P
The author of this thread has indicated that this post answers the original topic.
phosh Oct 13, 2022 @ 3:28am 
Originally posted by PhanthakanXD:
Basically, I lost my prime because I wanted to hide the game from my account but somehow I accidentally removed it from my account and now I reinstalled again and there is no prime in this account anymore

Do I have to pay for prime to get it back?
(I'm not sure if my English is correct or not. so, sorry for bad English)
I did this exact thing before. If you send them proof that you owned the game before, they will reinstate your prime. (Though I'm not sure if they need it from you since they can probably check themselves).
What I did was send a screenshot of the cart telling me that I already owned the game.
Steam Support reinstated the prime status to my account after that.
< >
Showing 1-15 of 24 comments
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Date Posted: Oct 12, 2022 @ 7:40pm
Posts: 24