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Marian

Mar 7, 2024 @ 6:59am

CS2 Prime

I bought Prime for Counter Strike 2 today and did not receive but the payment was made successfully and money from my account took it away from me Does anyone know what I can do?

Last edited by Marian; Mar 7, 2024 @ 7:01am

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Originally posted by TheLevelCap:

Go to store > CS2 and try to buy it again, when you try to add to cart the store should say you can't buy it because you already have the prime status. If that's the case, follow the next steps:

Steam support > CS2 > "It's not in my library" > "Restore the previously removed package to my account". You should get an error or a message saying it was restore, meaning your prime is working again.

If the store allows you to buy prime again, instead of follow the steps I mentioned before, but instead of selecting "Restore the previously removed package to my account", you should select "I still can't find this product", describe what happened, maybe attach the receipt Valve sends you when you make a purchase and wait for their reply.

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