my prime status is missing

[ᚢᛊᛕᛊᛏ]

i`ve purchased game a long time ago, dropped it for about a year and now it says to get prime for 20 usd

[Bwoah]

Did you removed your phone number from you'r acc if im not mistaken prime is tied to it.

[cSg|mc-Hotsauce]

It sounds like your account is compromised.

All steps...

Scan for malware. https://www.malwarebytes.com/

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key (should be empty)
https://steamcommunity.com/dev/apikey

Afterwards...

1. Go here https://help.steampowered.com/en/

2. Scroll down and enter the name of the game in the search bar.

3. Click on the game.

4. Select "It's not in my library"

5. Select "Restore the previously removed package to my account"

[|☆ nd618]

Try to verify game files:
Library > csgo > local files > verify integrity of game files

if not

You can contact Steam support:
Home > Games and Applications > Counter-Strike: Global Offensive

Interesting case because you indeed have loyalty badge and multiple service medals,
in support section you can provide link of your profile and inventory as proof.

[cSg|mc-Hotsauce]

Originally posted by |☆ nd618:

Interesting case because you indeed have loyalty badge and multiple service medals,
in support section you can provide link of your profile and inventory as proof.

Hijackers of compromised accounts have been trolling their victims the past couple years by going through support to remove CS:GO from the account. It is 100% reversible but that isn't stopping them from trolling their victims.

[ᚢᛊᛕᛊᛏ]

Originally posted by Bwoah:

Did you removed your phone number from you'r acc if im not mistaken prime is tied to it.

no, i have never changed or removed phone number

[ᚢᛊᛕᛊᛏ]

Originally posted by |☆ nd618:

Try to verify game files:
Library > csgo > local files > verify integrity of game files

if not

You can contact Steam support:
Home > Games and Applications > Counter-Strike: Global Offensive

Interesting case because you indeed have loyalty badge and multiple service medals,
in support section you can provide link of your profile and inventory as proof.

i am pretty sure that game integrity has nothing in common with prime status, since its info has to be stored on external servers. So for now i have contacted support, now waiting for response

[ᚢᛊᛕᛊᛏ]

Originally posted by cSg|mc-Hotsauce:

It sounds like your account is compromised.

All steps...

Scan for malware. https://www.malwarebytes.com/

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key (should be empty)
https://steamcommunity.com/dev/apikey

Afterwards...

1. Go here https://help.steampowered.com/en/

2. Scroll down and enter the name of the game in the search bar.

3. Click on the game.

4. Select "It's not in my library"

5. Select "Restore the previously removed package to my account"

:qr:

Looks like restore removed package did helped me, thanks!

[cSg|mc-Hotsauce]

Originally posted by NeKett:

Originally posted by cSg|mc-Hotsauce:

It sounds like your account is compromised.

All steps...

Scan for malware. https://www.malwarebytes.com/

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key (should be empty)
https://steamcommunity.com/dev/apikey

Afterwards...

1. Go here https://help.steampowered.com/en/

2. Scroll down and enter the name of the game in the search bar.

3. Click on the game.

4. Select "It's not in my library"

5. Select "Restore the previously removed package to my account"

Looks like restore removed package did helped me, thanks!

Make sure you follow the security steps as well.

[moneka]

axuet

[TheOnlyPavel]

scan for malwares in your pc ,

[атя атя]

maybe a steam bug try to write to steam support

[Eren Jager]

how

[cSg|mc-Hotsauce]

Originally posted by ExAM:

maybe a steam bug try to write to steam support

It is not or ever has been a Steam bug.

[атя атя]

Originally posted by cSg|mc-Hotsauce:

Originally posted by ExAM:

maybe a steam bug try to write to steam support

It is not or ever has been a Steam bug.

:qr:

just the same error my friend had showing the problem is a bug and you need to contact steam technical support

[cSg|mc-Hotsauce]

Originally posted by ExAM:

Originally posted by cSg|mc-Hotsauce:

It is not or ever has been a Steam bug.

just the same error my friend had showing the problem is a bug and you need to contact steam technical support

It isn't a bug.