Counter-Strike 2

Counter-Strike 2

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Arunscape Sep 30, 2022 @ 2:48pm
VAC was unable to verify your game session
Steam support has been utterly useless, ignoring the steps I have already taken to troubleshoot the problem, and giving instructions for windows when I am not using windows. It seems like the responses were copy-pasted from a script and they just read the title.

I get this error when I try to start a queue with my account. I have asked a friend to log in to my computer and that works!

Troubleshooting steps taken:
- verify game files
- uninstalling cs:go and reinstalling
- rebooting the computer
- installing system updates and rebooting
- testing it in a clean-slate virtual machine (fedora 36)


The fact that it works with my friend's account on the same computer seems to indicate that my game files are not corrupted and work on my system. Is this a problem on valve's end? After reaching out for the second time, they said they won't be responding to further support requests, which to me seems insane because they did not even answer the question asked, nor confirmed whether the question was answered, they just closed both support requests right away without seemingly even reading the details, logs, and screenshots given.
Last edited by Arunscape; Sep 30, 2022 @ 2:56pm
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Showing 1-8 of 8 comments
Requ♥ Sep 30, 2022 @ 2:49pm 
n1
Lindo [EN][ES] Sep 30, 2022 @ 3:24pm 
Originally posted by Arunscape:
Steam support has been utterly useless, ignoring the steps I have already taken to troubleshoot the problem, and giving instructions for windows when I am not using windows. It seems like the responses were copy-pasted from a script and they just read the title.

I get this error when I try to start a queue with my account. I have asked a friend to log in to my computer and that works!

Troubleshooting steps taken:
- verify game files
- uninstalling cs:go and reinstalling
- rebooting the computer
- installing system updates and rebooting
- testing it in a clean-slate virtual machine (fedora 36)


The fact that it works with my friend's account on the same computer seems to indicate that my game files are not corrupted and work on my system. Is this a problem on valve's end? After reaching out for the second time, they said they won't be responding to further support requests, which to me seems insane because they did not even answer the question asked, nor confirmed whether the question was answered, they just closed both support requests right away without seemingly even reading the details, logs, and screenshots given.

This is happening because you downloaded or installed something that is unabling VAC from working, IT DOESN'T MEAN IT'S A HACK!!, but it does mean you won't be able to play unless you remove this program, or file, or folder, whatever it is. Try to trace your steps on what you add to your machine recently to see if you can remove it.

I already had this issue and was League of Legends. Once I installed League of Legends to play with my friends and when I went to play CS:GO VAC wasn't able to do the work, so I deleted League of Legends and all it's folders and files, I was able to play CS:GO again... After something like 4 or 5 years I downloaded League of Legends again to play with my friends (at the time I totally forgot about this issue), and then happened again...

I'm not saying your problem is League of Legends, I'm saying there's nothing installed that isn't allowing VAC to work, and you must remove it. Redownload CS:GO won't fix because it's working as intended, the VAC Shield (yes, it's ♥♥♥♥ ) scans your machine every time you open CS:GO, and it just found something "malicious" in your machine.

Again... It doesn't mean hack.
Lindo [EN][ES] Sep 30, 2022 @ 3:27pm 
I know I just posted the reason, but I saw another thread talking about the same issue, and a lot of people reporting the same issue... So maybe isn't YOU, it's Valve, maybe Valve did some stupid BS on an update and now everybody is kinda ♥♥♥♥♥♥ . We need to wait Valve to fix the issue.
Lindo [EN][ES] Sep 30, 2022 @ 3:29pm 
CS:GO just had a 13.3Mb update, maybe fixing this. Try to play a casual mode and see if VAC allows you to do it.
Arunscape Sep 30, 2022 @ 6:35pm 
Nope, the error still shows up. It works fine on the same computer with my friend's account. It does not work with my account 😕
♥♥ Sep 30, 2022 @ 7:39pm 
меня забанили не за что вы можете проверить в дс все доки что типа есть читы у меня их нет
no154370 Sep 30, 2022 @ 9:03pm 
OP kindly provide a full list of programs you installed on your computer through screenshot here please.

doing so will help to solve your problem faster.

like what "N Lindo" stated, it is very obvious you got a 3rd party program interfering with Valve Anti Cheat System.
Last edited by no154370; Sep 30, 2022 @ 9:03pm
tizbac2[ITA] Oct 3, 2022 @ 3:14pm 
Started happening today to me too, unable to play on all computers...
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Date Posted: Sep 30, 2022 @ 2:48pm
Posts: 8