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You can follow the instruction here
https://steamcommunity.com/sharedfiles/filedetails/?id=2282847534
If this doesn't help, please email us with your controller setting glassheart.tw@gmail.com
We will figure out what happened here.
This game came out over half a year ago and people still have to much around with Steam settings to get controllers to work? And some of them are still having trouble? It's not my problem anymore because I refunded the game for a second time.
I'm only seeing a PS4 controller support thread. I'm not using a PS4 controller. I'm using an Xbone + 8bitdo adapter, which registers it as a 360 controller.
And OF COURSE I don't care about giving the game a real chance if it doesn't have proper controller support! Every other game I bought on the Steam Sale has it. Games I bought ten years ago have it. The Steam page says "full controller support" and my controller works fine with everything else I've tested it on, no fussing around with settings needed. Ten or fifteen years ago when this stuff wasn't standardized, sure. Now? Devs should make sure their controller support works as promised.
I'm surprised it's the xbox controller not working because that controller shouldn't have any problems with steam at all. In my opinion tho... if something doesn't work than you should figure out what the problem is first instead of having the current mindset that you have right now where you just give up and do nothing about it and regardless of what year it is no video game is perfect. Did you see the release of cyberpunk 2077 and what happened to that game? You having problems with a controller is nothing in comparison to that and that game was made by a triple A dev team.
This was a good mindset to have back when you had to fuss around with Windows version compatibility settings, mods or patches from sketchy fan sites, and arcane forum posts in order to get a game running. We also have access to refunds now.
Also Cyberpunk was super buggy on release, not nine months after. Comparing that to Vigil, which has seen numerous patches by now, is false equivalence.