steam key not working

[GarrT]

i didnt buy the game on cd so i have to use the steam key, does this even work?

[Ubi_TheBerry]

Originally posted by Periwinkle:

i didnt buy the game on cd so i have to use the steam key, does this even work?

Hey Periwinkle,

Sorry for the delayed response!

Are you unable to activate the key in Steam or are you being asked to enter it again in Ubisoft Connect?

If Ubisoft Connect is asking for the key, could you please give these steps a try;

First please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam[ubi.li].

If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

When this has been completed, try launching the game again.

Please let us know how you get on!

Thank you!

- Ubisoft Support