Left/Right image misalignment in Odyssey in iRacing

[sandeater_uk]

With the launch of Samsung Odyssey+, there has been a flurry of purchase activity by iRacers. Some experience the two images misaligning vertically. Some do not. Turns out some owners of the original Odyssey also have the same problem, while some do not.
The issue causes the sensation of being cross-eyed vertically instead of horizontally.
There may also be a horizontal misalignment for which the human eye is rather good at compensating.
The issue does not manifest in other applications.
Uninstalling/reinstalling WMR, SteamVR, iRacing, and deleting the iRacing .ini files does not fix the issue.
Other headsets (Rift/Vive) will run on those same PC's without the misalignment issue.
I can provide screenshots from the SteamVR Mirror tool if helpful.

[EagleEye]

I have this issue in DCS. It's the only program this happens with. The weird thing is I have a Samsung Odyssey and this doesn't happen. I just bought the Odyssey Plus and now it's a problem. I had this issue with another original Odyssey so I returned it. Always only on DCS. Weird.

[TomMicrosoft]

Hey Norton, can you please log a Feedback Hub item and attach a screenshot of the SteamVR Mirror and Mixed Reality Portal previews so we can investigate?

[MrEgghead]

This also happens to me in DCS and Elite Dangerous. Seen a few other people complain about this too on the WMR subreddit und DCS Forums. Would really love to know if there is any Software fix for this, or if the hardware is somehow misaligned. Its fine in IL-2 BoS and every other game i tried.
Never had any such issue with my Rift.

Edit: Tried to get a screenshot of this issue, but apparently it does not really show up in the steam vr mirror. Is there a way to get the pre distortion pictures?
Note this is not a different eye position in the game so to speak. It appears that both eyes are rendered at the same height, just displayed at a different one. Occlusion of objects seems to be the same between both eyes. (But maybe i'm wrong about that, just what it looked like)

[Blame110]

Did you find the solution??

It looks like the only is to change the unit and cross fingers... no?

[Blame110]

Originally posted by MrEgghead:

This also happens to me in DCS and Elite Dangerous. Seen a few other people complain about this too on the WMR subreddit und DCS Forums. Would really love to know if there is any Software fix for this, or if the hardware is somehow misaligned. Its fine in IL-2 BoS and every other game i tried.
Never had any such issue with my Rift.

Edit: Tried to get a screenshot of this issue, but apparently it does not really show up in the steam vr mirror. Is there a way to get the pre distortion pictures?
Note this is not a different eye position in the game so to speak. It appears that both eyes are rendered at the same height, just displayed at a different one. Occlusion of objects seems to be the same between both eyes. (But maybe i'm wrong about that, just what it looked like)

Did you find the solution?

[MrEgghead]

I sadly did not find any solution :/

[Stew]

Also getting this in DCS feels like your eyes are crossing.

[gcze]

Same for me in DCS, sometimes it happens also on load menu in other games.

Samsung Odyssey 1 gen.
GTX1070Ti
SteamVR beta and stable.

[bkirstan]

Glad to see I'm not the only one having this issue.
It also happens with Stage-9.
Tried it on 2 entirely different pc systems with 2 different odyssey+ headsets running the current odyssey+ firmware 1.01

My guess is this could be an issue with the headset firmware. I doubt it is a hardware problem since everything else works great.

[Kyokushin]

More news:

Originally posted by TomMicrosoft:

Hey Norton, can you please log a Feedback Hub item and attach a screenshot of the SteamVR Mirror and Mixed Reality Portal previews so we can investigate?

I have also crossed eye isse and other people have it.

Problem is touching only Samsung WMR which are premium WMR's.

Crossed eye problem may be a cause of serious eye damage of customers.

issue is not related to the gogles, its not hardware.

Issue is not exist in WMR apps and MS store apps. it is only touching Steam VR and we think it is connected with IPD adjustment, because samsung gogle's are only one which have hardware IPD adjustment.

Affected are Samsung Odyssey and Samsung Odyssey+, nothing more.

We think the issue is not in Steam VR software, but in Steam VR for Windows Mixed Reality Module.

IPD settings have few numbers after comma and steam is taking only two. May this is the lead.
Please take a look into it - as i wrote - it may cause serious eye damage and is not a fault of Samsung hardware.

Please take a look into it.

Please let me know if you need logs or some other tests. I would like to help to solve an issue.

Screenshots:
https://i.imgur.com/tdRW7Ui.jpg
http://galeria.grzegorz.org/var/albums/VR/Samsung-Odyssey-vs-DK2/Odyssey-dcs-1.jpg
http://galeria.grzegorz.org/var/albums/VR/Samsung-Odyssey-vs-DK2/Odyssey-dcs-2.jpg
http://img.grzegorz.org/VR/Samsung-Odyssey-vs-DK2?page=1

Update:
I created a ticket in Microsoft about the issue:118121819468205
You can create also here:
https://support.microsoft.com/en-us/getsupport?wf=0&tenant=classiccommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=15966&forceorigin=esmc&ccsid=636807379731856255

[Kyokushin]

Reported problem to MS: https://aka.ms/AA3n9a3
vote up folks!

[JankeS]

I have exactly the same problem in DCS. Yesterday I received the new Odyssey Plus and I am very disappointed. I checked on two computers and it's the same. Has anyone found a solution to this problem?

[sparkam]

Same issue in DCS World, big Left/Right image misalignment Samsung Odyssey +. Also now I realized that, my original Samsung HMD Odyssey also has misalignment, but smaller than O+.
Elite Dangerous looks OK (very small misalign. Was bigger a month or two ago. Probably fixed).
Other VR games look perfectly aligned.

Strangely, misalignment is not visible on VR screenshots. However, I made some visual measurements in DCS. With opened WMR menu (Win button on controller) I looked at the pitch ladder and WMR overlay at the same time.

https://drive.google.com/open?id=1WdzmglergVGl3sMlNz6WY9AIDO4iiyrS

https://drive.google.com/open?id=1HepKSEqx0clloPoeRUgkzmRZIc7DBhY0

[sparkam]

Found partial workaround. Start DCS.EXE with "Inject" function of Revive. Misalignment is gone. However, there is movement lag added.

[HeavyGuy2]

Found that at iRacing Forum! Maybe it will work for some people here with DCS!

So I think this worked for me....try it to check:

In the windows mixed reality portal on the desktop:

1. click "...see more" -> settings
2. click "headset display" -> under experience options, click "change"
3. change to 60Hz and save.

Reload Game [iRacing] and for me, it was night and day better.

Only side-effect I've seen is the WMR Home in the headset is fuzzy...trying to figure that one out now.


Edit: so really comparing the two, 60 hz and 90 hz. My computer can run 90fps on 90hz no problem. 60 hz does take care of the double vision for me. 90 hz takes me a little bit for my eyes to adjust. I like 90 hz better because after my eyes adjust , what I'm seeing is deeper perspective, so it's more immersive. The UI is also very vertically stretched in the 90 hz vs 60 hz. The UI in 60 hz fits entirely in my view. The UI in 90 hz, I have to look up and down pretty significantly - almost like the menu is super-close compared to the 60 hz.

From what I can tell after looking into it a little bit, putting the headset in 60 hz automatically triggers some sort of quality reduction in WMR because it assumes it is for less capable systems.