Can't connect to franchise server.

[Eniia_]

as the title says, When i open my game my avatar is all alone on the globe and when i try to coontinue on my franchise mode zoo i get an notification on the screen that says that it cant connect and that i should check my internet connection (it works fine i might add, no problem there) Before this happened, like a day before while i was playing i got in game that i popped in offline and online more constantly. And now a day later i cant even reconnect and continue play. have also reinstalled the game, still cant connect. Help!

[Tonks]

There are sometimes server issues that prevent people accessing the game. There was a big outage around winter last year that was extensively covered in the Discussions.

It may well not be your end, especially if you've re-installed and verified your files. Sometimes they have a huge amount of traffic, or there is a connection outage at Frontier's end.

I would suggest if you try again and can't get online, that you raise a ticket with the game as it is likely to be a game-level issue that can't be resolved locally.

I had trouble last week with the server connection with the in-game trading, which is a perennial problem with a similar root cause, so there may be some slack in the back-end support for some reason.

It is a frustrating problem to have, and you aren't alone, but I'm not sure it is anything other players can help you with.