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That is strange. Have you made your own UserMedia folder and put it where it should be? Then, put in some media and see if it shows available in game?
Send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.
Have you by chance figured this out? I've come across the same issue and its beginning to become irritating trying (and failing) to find a fix. Like man, I just want my snow leopards to have the correct ambience.
So I actually had to look through ALL drives I had, for some reason it was in my onedrive...
Documents/Frontier Developments.
I don't remember everything I did to find it but I hope this helps at least a little bit!