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ScumbagSully has Planet Zoo

Apr 5, 2022 @ 10:16pm

game crashes at start up?

i just bought the game. every time i try to open it, my game crashes. my pc can play brand new big title games no problem, but this game it just crashes the game

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Showing 76-90 of 189 comments

Chewy23

Apr 13, 2022 @ 3:06am

Have downloaded update and keeps crashing when I go into planet zoo. Do I have to uninstall? Help!

#76

jl190697

Apr 13, 2022 @ 3:16am

The game always crashes either when Planet Zoo starts or a few seconds after I'm in my zoo. Before the update everything was fine. Please help!

#77

Oz Gaming

Apr 13, 2022 @ 3:53am

Originally posted by Chewy23:
Have downloaded update and keeps crashing when I go into planet zoo. Do I have to uninstall? Help!

Just verify the game files. Might fix it if you have a corrupt or missing file.

#78

Beetlejuice has Planet Zoo

Apr 13, 2022 @ 4:24am

This game has never crashed on me before. But now it has done exactly that, 3 TIMES IN A ROW. I just open my zoo in Sandbox Mode, and *bam*

Tried verifying the files, found no issues there. Gonna try removing the mods next (as much as I dislike it), but I feel like the issue will probably still persist

EDIT: Removed all the mods, now the game crashes as soon as I try to *start it*

Last edited by Beetlejuice; Apr 13, 2022 @ 5:13am

#79

newdarcy5

Apr 13, 2022 @ 4:33am

cannot blame mods it is just the game messing up

#80

pizza7

Apr 13, 2022 @ 4:50am

Originally posted by newdarcy5:
cannot blame mods it is just the game messing up

in this case it seems to be with only franchise?
but you are wrong about true mods(non workshop) these can always cause problems, they
do that in many other games with updates, them mods need to be updated too before they
work again.
sofar i dont see any problems, but i do not play franchise at all.
huuge zoos, no problem.

#81

JDoe

Apr 13, 2022 @ 4:53am

Originally posted by SLGray:
So this is just about saved games? Have you checked the update announcements to see if they said they were saved game compatiblity? Also if you have mods, Frontier has no control over mod designers updating their mods.

Hello, yes this is "just" about saved games. The ones that contain the zoos we've spent hours creating and cannot access. Regarding the "compatibility" they are saved from the game menu. There are no mods as discussed already.

#82

sloppygreen has Planet Zoo

Apr 13, 2022 @ 5:11am

mines been crashing everytime I try to load franchise mode, unsubscribed from all of my workshop items and verified the files and still crashes......

#83

grampers62 has Planet Zoo

Apr 13, 2022 @ 5:35am

Note, if you have removed mods and try to open a zoo that contained those mods your game will likely crash.

#84

Nisse

Apr 13, 2022 @ 5:38am

we have no mods ... the updade just did something

#85

grampers62 has Planet Zoo

Apr 13, 2022 @ 5:45am

I encourage all that have done the basic checks to do a bug report to frontier and add to an existing one, there are several now. The more players that contribute data to an issue the more likely that a quick fix will be developed and implemented.

#86

mahou

Apr 13, 2022 @ 6:03am

At first, sorry for my bad english.
Now i have delated all my sandbox-zoos. They was not importand. I playing without any mods, only with some workshop-elements. Today i tried to begin a new sandbox-zoo. At first with elements direktly from the game. Two habitats, one restaurant etc. All this without any crash. Then i tried to take one workshop-element (without mods)......the game is crashing again. :-(

#87

JDoe

Apr 13, 2022 @ 6:11am

Originally posted by mahou:
At first, sorry for my bad english.
Now i have delated all my sandbox-zoos. They was not importand. I playing without any mods, only with some workshop-elements. Today i tried to begin a new sandbox-zoo. At first with elements direktly from the game. Two habitats, one restaurant etc. All this without any crash. Then i tried to take one workshop-element (without mods)......the game is crashing again. :-(

That's concerning. At least I was able to start a new zoo. But now i wonder if it too will crash on the next update. To everyone else going on about mods, please (with respect) read the rest of the threads. We are not using mods.

Unfortunately, this is not a new issue and you can see prior tickets bug reports being closed with no explanation whatsoever. This particular issue now has a vote option on Frontier forums.

#88