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If that alone doesn't solve it for you, please here again and I'll fire up the scenerio to see if there's something else that needs to be done at that point which it isn't explicitly telling you.
the tigers and ostriches are all stuck in boxes clipping into each other in front of the animal trade centre. the enclosure is accessible because i can send employees into it.
i have to build a shelter which i did but does not register. and now i can't do anything.
The only thing I can think of is that there is something not quite right about your habitat, or the gate connection. But the tutorial shouldn't have progressed if that was the case.
If you have a way to share your save file, by like uploading to drop box or onedrive or something, I'm willing to open up and look at your specific save if you want me to. To see if there's anything that can be done.
Otherwise your best bet is just to start it over unless you have a save checkpoint that you made before starting the tiger part of it.
I though this game would be about management on a higher level than the MS Zoo Tycoon that doesn't work with Win 10. I didn't realize that I would have to instead futz around with fences that must be clicked in a specific spot or try to build a path that hasn't even been taught yet. But I know how to place a speaker! Whooptido! Forcing me to go and find something on YouTube or whatever, in order to learn something that these people should have included in the tutorials is just really leaving a bad taste in my mouth. I may never go back to the game, & I certainly will not be buying any packs.
I don't have fancy spending my time with watching the tutorial onyou tube or looking for it ellewhere. I am thinking about uninstalling it for a while.