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You probably put some rocks that actually prevent animals from going inside.
To check this, simply manually move an animal inside your hard shelter and see if he's able to get out. If yes, you are probably fine. If not, just try to remove some of the entrance rocks.
Now take all this with a grain of salt, I'm pretty new to the game, and I'm in the learning curve, and far far away from beeing good at the game yet.
Here are some basic tips to keep in mind which I hope will help with construction:
Animal transversable for an entrance depends on height (e.g.,elephant versus lemur), width (animals can not go backward so the entrance/tunnel must be wide enough for them to turn around
(again, depends on the animal), and terrain (smooth enough to travel on). Height- a little taller than the animal, width- double the animal's length, terrain -smooth enough to travel but also depends on the animal as elephants can traverse less smooth than an aardvark. same for the adults versus the juveniles due to longer/shorter legs. The tranversable line you see may look much smaller than the animal's width- the game only cares if there is "air space" for the animal to turn around.
Bedding is not required but can look good in a shelter. The problem (which people see with exploding underground shelters) is that the bedding has a reserved (generic) space around it to fit all animals and will thus push out your terrain. I skip the bedding for small animals if I do not want a tall shelter made of terrain. This does not apply to scenery or construction pieces. If you want a low ceiling with bedding just use rocks, etc.
There are a multitude of natural and construction pieces you can use for shelter - walls are not even needed as long as the overhead coverage is correct.
If you are having trouble with inclined entrances for underground, you can use this trick. Use a path to get your smoothness and width, then delete the path. You can then adjust the width. For the flat sleep area you could sink a floor tile and then carve the terrain.
Not on shelter topic but just an fyi - width and height also make a difference for underwater arches. Many people build the terrain around a 4 meter cube. Also makes a difference if the underwater feeder will work.
Anyway, hopes this helps. :)
I made my very first attempt for a shelter yesterday and it worked! I'm suprised and happy! I used walls and roof from construction tab then covered with rocks to hide the unatural looks of human buildings! Results not too bad but since it's in a campain zoo and that we cannot use the land modification tools..
So you don't need a designated shelter piece? Just the wall, roof and floor pieces you use for regular buildings?
Use regular building pieces to make a themed animal barn or house, or arrange some rocks for a cave-ish shelter. Be aware that if you can make a one-way window into the shelter from the path (use the one-way glass barrier or one-way glass windows in a barrier) guests get a kick out of peeking in at sleeping animals.