DIRECTX 11 needed when i got 12

[Ne0mann]

i got
an nvidia gforce gtx 970 and just installed planet zoo and it says it needs directx 11,
i updated my driver but still doesnt help,

how do i fix it or how do i downgrade to directx 11 ?

[MIGHTYANDYMAN]

I'm by no means an expert, but if you have DX12 i'm guessing you have widows 10.
Widows 10 as far as I know comes with DX11.3 and DX12, so you should be able to run DX12 and DX11 games.
Take a look at
https://support.microsoft.com/en-us/topic/how-to-install-the-latest-version-of-directx-d1f5ffa5-dae2-246c-91b1-ee1e973ed8c2
Also check windows is fully updated

[AgentRuby]

Have you tried updating the video drivers?

[Just Kevin]

I have not updated directx for decades, or even bothered to test it as was once possible. I have not given it a thought for years, but my PC will play PZ. So I simply assume it is there.

[Ne0mann]

i updated everything and a friend even went to consol and didnt get anything... i hope the frontiers support can help here

[Freani]

I'd really like to know if you solve it somehow. I was going to buy this game for my nephew, he also has GTX970 in his old rig with W10 installed. After reading this, I'm not so sure, but I guess I can try that and make a refund if things go wrong.

[Ne0mann]

i tell me if it worked, i cant do a refund... and i dont want either i want to play as i think of it since like 1+ year

and when the beta was released it worked i dont know i might even think it could be my RAM after i upgraded them

[Chaos]

DX is backwards compatible, all the way to DX 1 games will run on your pc if there are no other incompatibilites.

[Ne0mann]

@chaos, i know it should work, i think it is the gtx 970 which causes the problem

[Freani]

All I've found:
4. FORCE PLANET ZOO TO USE YOUR DEDICATED GPU
https://customersupport.frontier.co.uk/hc/en-us/articles/360011881440-PLANET-ZOO-RUNS-POORLY-OR-WILL-NOT-LOAD-ON-MY-LAPTOP-MOBILE-COMPUTER

https://steamcommunity.com/app/703080/discussions/0/2257934448594638565/

[Ne0mann]

tried it didnt work for me

[Just Kevin]

Originally posted by Freani - JendaT:

I'd really like to know if you solve it somehow. I was going to buy this game for my nephew, he also has GTX970 in his old rig with W10 installed. After reading this, I'm not so sure, but I guess I can try that and make a refund if things go wrong.

Graphic card numbers can be very confusing, The low model number of that one gives the impression of it being a low-end one, but at around £450 it's obviously not. This is what nvidia say about directx, https://www.nvidia.com/en-gb/geforce/technologies/dx12/ and it should often be part of the card drivers, if not already on your PC. It should be part of Windows anyway, but I don't recall Windows Update ever updating it.
Also read this https://windowsloop.com/check-directx-version/

[ExtTM]

I'm on GTX960M and I run it just fine. Try completely getting rid of your existing drivers and installing fresh drivers later. If it doesn't work, I suggest resetting the PC.

[AgentRuby]

Something else has to be wrong because I believe that a very high percentage of us that game on steam have windows 10 which inherently has direct x 12 and is backwards compatible all the way back to a gtx 400 in terms of direct x version. Meaning that if I had a game that used dx 10 for example. I could still play it just fine. All of the direct x versions are included. I still play patrician 3 which is dx 7.1 and so on.

If it were me I would get DDU and strip out the drivers in safe mode with no internet so that windows cannot put it's own driver in upon reboot and when it does reboot install the latest Nvidia drivers and never install geforce experience with it. Always choose custom and uncheck that box. Only after you are done installing the driver should you reconnect to the internet. I would also uninstall the current chipset driver and get the latest for your motherboard.