Game wont load?

[Malevolence0127]

So uh, i wasn't having issues before the update but now? Yeah.. i am. My game is stuck on an eternal loading screen if i try loading up any of my zoos (i only have 2). I try to load up my sandbox (as i like building) and it just gives me a green loading screen. Nothing else. If i try to exit out, it goes black and i have to force close it.

[Malevolence0127]

Still won't load! My franchise is affected too. Can this get fixed?

[Malevolence0127]

This started after the recent update. I can launch the game, but i cannot open/play my zoos. (i have 2, neither of them load up. i just get stuck on a forever loading green screen.)

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 2700 Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x8
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3194 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 580 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.12028.2
DirectX Driver Version: 26.20.12028.2
Driver Date: 8 16 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Radeon RX 580 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xe7
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.77" (23.98" diag)
53.1cm x 29.9cm (60.9cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16314 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2135999 Mb
Largest Free Hard Disk Block: 1647238 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
MAC Address hash: 42dc05de24b28afafd42154588286a57ce118872
Disk serial number hash: c276631a

[Kajsa_Kavat]

Originally posted by Kiri1108:

Video Card:
Driver Date: 8 16 2019

Start by updating your drivers.

[Malevolence0127]

Originally posted by Hlaine:

Originally posted by Kiri1108:

Video Card:
Driver Date: 8 16 2019

Start by updating your drivers.

it says the latest drivers are already installed. Not to mention i just did a windows update a couple days ago. However, i did check to make sure nothing else needed update. Feature updates for windows shouldn't conflict with a game.

[Kajsa_Kavat]

Who is "it"? Your driver is older than the game. Don't trust windows update when it comes to GPU, instead get it from the official page.

[Malevolence0127]

Again, i doubt it's my drivers since the game was literally working a week ago.

[Malevolence0127]

Originally posted by Hlaine:

Who is "it"? Your driver is older than the game. Don't trust windows update when it comes to GPU, instead get it from the official page.

I reinstalled the game. It's working now.

[Malevolence0127]

the update likely just messed with my files a little so they conflicted. Reinstalling would have fixed that.