I bought the game for nothing!

[Diamyn]

I bought this game it worked perfectly fine. Recently I took a two week break from the game , and today I wanted to get back to it. I went to go open the game and it popped up with a crash error 7 times so I thought. Maybe it's an issue with the files because my driver was up to date, my pc had more than enough space with the required space being only about 10,000 mbs and I had 480,000 mbs. So I uninstalled the game losing every zoo and thing I built in the game. Well that didn't work. Absolutely nothing has worked and I feel like I wasted over 40 dollars for a game I can't even play now.

[Joël]

Sorry to hear that you are having issues with Planet Zoo.

I suggest that you file a bug report at https://issues.frontierstore.net/ or alternatively check for a solution at Frontier Support here: https://support.frontier.co.uk/kb/. If you can't find an issue, then feel free to create a support ticket.

Good luck, I hope you will soon be able to enjoy Planet Zoo again.

[Diamyn]

Well I'm not looking for the steam keys I'm looking for a way to get help, but it's not like anything can be done in the first place since it's not even possibly to open the stupid game in the first place! And no one else has put in a ♥♥♥♥♥♥♥♥ ticket for the same issue!
At this point I might as well call it a waste of 50 dollars and be done with it!

[Diamyn]

They tried saying there was something wrong with possibly my gpu and the preformence settings when it had been working in the past and I can't even find the AMD GPU (thanks for not even telling people where that ♥♥♥♥♥♥♥ is!) and on top of that the NIVIDIA Control panel client won't even open on my ♥♥♥♥♥♥♥ pc! I also had to search up where to find the NIVIDA control panel because it wasn't even located on my DESKTOP it was in my folder hidden away! I wasn't ♥♥♥♥♥♥♥ christmas money on a game that just pissed me off, and wasted my time! Thanks for the 50 dollar waste of money frontier. Continue to make ♥♥♥♥♥♥ cash grabs!

[Joël]

Originally posted by diamynthedino:

Well I'm not looking for the steam keys I'm looking for a way to get help, but it's not like anything can be done in the first place since it's not even possibly to open the stupid game in the first place! And no one else has put in a ♥♥♥♥♥♥♥♥ ticket for the same issue!
At this point I might as well call it a waste of 50 dollars and be done with it!

Trying to get support is always better than call it a waste imho.

Of course if you prefer to be done with it, that's also an option, but it would be a shame if support might be able to help you but you're not going to ask them.

[Kajsa_Kavat]

I'm confused, of course the NVidia software won't work with AMD, it's from a different company.
If you want I could check your specs and maybe give some hints what you could try to do.

https://steamcommunity.com/sharedfiles/filedetails/?id=2008660257

[Diamyn]

Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: MS-7B24
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2808 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1060 3GB
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3648
DirectX Driver Version: 26.21.14.3648
Driver Date: 9 26 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1060 3GB
VendorID: 0x10de
DeviceID: 0x1c02
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.77" (23.98" diag)
53.1cm x 29.9cm (60.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3071 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: VG248 (NVIDIA High Definition A

Memory:
RAM: 8130 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1067727 Mb
Largest Free Hard Disk Block: 469688 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
MAC Address hash: 4ceb5edabf05f1809c6aa80aacb659194012ab03
Disk serial number hash: 5fd58a6

[Diamyn]

The other thing is it worked PERFECTLY FINE like a month ago and now it just opens up with this! I also can't refund it and i had the deluxe edition soo that costed even more.

[Kajsa_Kavat]

Well, system should be fine for the most part, but you definitely need to update your graphics driver. If you can't get GeForce Experience to run, you can manually download the driver here:

https://www.nvidia.com/Download/driverResults.aspx/159423/en-us

Also you might want to upgrade your RAM to 16GB for a smoother experience.

[Diamyn]

https://cdn.discordapp.com/attachments/468587826858950657/709059413226422332/unknown.png I've tried validating my files and it did nothing, i tried deleting and uninstalling and reinstalling the game and that did nothing.

[Diamyn]

uhg it's not letting me send the image..this is just getting stressful

[Diamyn]

it tries to open the game than gives me a completely white screen and then pops up with the "opps looks like planet zoo crashed".

[Kajsa_Kavat]

U
P
D
A
T
E
your drivers

[Moving Target]

I have a more recent Nvidia driver than you dated 24th March and no problems running the game 26.21.14.4578 compared to your 26.21.14.3648
Update your drivers

[Diamyn]

For some reason it won't allow me to because I have it set automatically so my drivers update to the latest verison and yet nirvidia won't even allow me to select to update it

[Moving Target]

Can you uninstall the driver and force it to update because I really think that driver is your problem
https://steamcommunity.com/app/703080/discussions/0/1861616360700403833/
This post has a link for the 4578 driver