Planet Zoo Won`t Start

[Legolas]

My game does't start..
I try disable firewall and windows defender but still not working.
Please help me..!

[Kajsa_Kavat]

https://steamcommunity.com/sharedfiles/filedetails/?id=2008660257

[Vicky]

Is it the first time you've played or it's just suddenly not working? I'm not an expert at all (understatement of the year!) but when my game wasn't starting the other day I just rebooted the computer, and that did the trick.

[ameenaah]

Originally posted by Hlaine:

https://steamcommunity.com/sharedfiles/filedetails/?id=2008660257

Hi, I followed your steps as I am having the same issue. I know I don't have a gaming laptop, but every other game I play (basically only Sims) works fine, even with a bunch of expansion packs and custom content installed.
I downloaded the game yesterday and got as far as creating an Avatar but after that nothing worked anymore. I uninstalled and reinstalled Steam and the game multiple times, disabled my Anti Virus, ran as Administrator, and it is still not working. I don't know what to do. I wish there was a number I could call but there's nothing. I keep getting the same answers.

*Computer Information:
Manufacturer: HP
Model: HP Laptop 15-bw0xx
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD A6-9220 RADEON R4, 5 COMPUTE CORES 2C+3G
CPU Family: 0x15
CPU Model: 0x70
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 2495 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon(TM) R4 Graphics
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.11008.1007
DirectX Driver Version: 26.20.11008.1007
Driver Date: 5 4 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon(TM) R4 Graphics
VendorID: 0x1002
DeviceID: 0x98e4
Revision: 0xea
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 80 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speaker/Headphone (Realtek High

Memory:
RAM: 3981 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 475676 Mb
Largest Free Hard Disk Block: 265487 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
MAC Address hash: 387d8956c921e53d08637347c08076c53cb543ba
Disk serial number hash: 1ebc4028

I REALLY appreciate ANY help with this issue. Thank you so much.

[Kajsa_Kavat]

Well, in short ... you're right about it not being a gaming laptop.
I'd suggest using stuff like this to figure what you can and what you can not run:

https://www.pcgamebenchmark.com/planet-zoo-system-requirements

or

https://www.systemrequirementslab.com/cyri

[ameenaah]

Thanks, I looked over it and basically, I need a new laptop to play this game.
I will try my husbands. From what I know, he has a i-7 and 16GB RAM, not sure about the graphics card.
This was very helpful!!! Thank you.

[ameenaah]

Hi just wanted to touch base with you again. I am now on my husband's laptop and I got the game to start but it is painfully lagging.. I had to exit the game it was unbearable. I updated my drivers for my graphics card and I am still having the same issue. At this point I am just out of ideas.

[Kajsa_Kavat]

Could you check his specs as with your laptop too please?

[ameenaah]

Originally posted by Hlaine:

Could you check his specs as with your laptop too please?

Computer Information:
Manufacturer: Hewlett-Packard
Model: HP ENVY dv6 Notebook PC
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz
CPU Family: 0x6
CPU Model: 0x3a
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2395 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Unsupported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics 4000
DirectX Driver Name: igdumdim32.dll
Driver Version: 10.18.10.4885
DirectX Driver Version: 10.18.10.4885
Driver Date: 12 11 2017
OpenGL Version: 4.0
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Intel(R) HD Graphics 4000
VendorID: 0x8086
DeviceID: 0x166
Revision: 0x9
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1360 x 768
Desktop Resolution: 1360 x 768
Primary Display Size: 27.56" x 15.75" (31.73" diag)
70.0cm x 40.0cm (80.6cm diag)
Primary Bus Type Not Detected
Primary VRAM: -1984 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 8081 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 951292 Mb
Largest Free Hard Disk Block: 600226 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: ec9348dd5f92d3d6618bafff290887f239a366c7
Disk serial number hash: f9be8105



Ok, it's only 8GB RAM which should still be enough. I suspect that the Intel(R) HD Graphics 4000 is the issue. I already requested a refund but it says I "played the game" for 3h, so I am not sure if it'll get approved.

[ameenaah]

I was thinking about getting a used graphics card from nvidia and putting it into my husband's laptop. But A) I don't know if the system will support it and B) there is ONE stripped screw that prevents me from opening the laptop fully.

[Kajsa_Kavat]

Originally posted by amina.lenker:

Ok, it's only 8GB RAM which should still be enough. I suspect that the Intel(R) HD Graphics 4000 is the issue. I already requested a refund but it says I "played the game" for 3h, so I am not sure if it'll get approved.

Yeah, integrated graphics really can't do much even if that is one of the more powerful ones. :/ After 2 hours it's pretty difficult to get a refund, the last thing I could suggest is geforce go though that costs like 5$/month or something.

[ameenaah]

I might be able to somehow get that stripped screw out and put a graphics card in the laptop. I don’t really expect to get a refund.
Thank you for your help and fast replies though!