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Two vendors should be more than enough to keep one shop running constantly, but there will be some downtime.
I often just add another vendor when I see a shop is unoccupied.
Have you looked at the hunger/thirst heatmap to see if it's worth adding another shop? It's sometimes a question of location as well.
It's only a problem if all the slots in the staff rooms are full. They show how much they are used when you click on them, as well as how full they are right now.
Firstly: it's a beta. Bugs are expected.
Secondly - and most importantly - a note from the devs:
Hi all,
Some of you have reported two specific issues with us, that of Zookeepers not feeding your animals and guests not using your shops. We're currently investigating these issues but could really use your help. If you have experienced either of these two issues please can you attach a copy of your saved game file and email community@frontier.co.uk with the subject 'Zookeeper and Shop Issue'.
You can find your saved games in this location (Edit for your details):
%userprofile%\Saved Games\Frontier Developments\Planet Zoo\STEAM_ID\Saves\
Our developers can then check your saved files to see if they can shed more light on these issues. Please note that we will not be replying to the emails to update you on the progress but may get in touch if more information is required.
I know it's a beta and so I didn't write a forum post anywhere. Yes, I read the post and sent my savegame there already.