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Also why would it be a given? The majority of PC gamers agree that a first-person shooter game is worse with a controller than with a keyboard and mouse because of how inaccurate and awkward using a controller is.
The reason I didn't know is because there's no suggestion in your original post, it reads more like you assumed that there was controller support but when the controller didn't work after being plugged in you came here to ask how you get it to work.