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Vanilla-Boba-Tea Jun 14, 2019 @ 11:41pm
Connection Timed Out?
I get this result every single time when I'm playing around in SCP: Secret Laboratory. Any server that is close to my location or far away also doesn't make a difference and my ping is usually 50-70 Ping. I have been verifying my files and reinstalling the game just to see if it would fix it, but nothing has changed. Am I the only one who's getting this problem? Please let me know.
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Showing 1-15 of 22 comments
ZirconZer0  [developer] Jun 15, 2019 @ 12:14am 
That means your internet connection is not stable. Try to use an Ethernet Cable first.
#1
Vanilla-Boba-Tea Jun 15, 2019 @ 12:32am 
I do use an Ethernet Cable, my internet connection is pretty decent as well.
#2
ZirconZer0  [developer] Jun 15, 2019 @ 12:33am 
Originally posted by Mango-Boba-Tea:
I do use an Ethernet Cable, my internet connection is pretty decent as well.
Do you have antivirus software installed? And try to restart your router.
#3
Vanilla-Boba-Tea Jun 15, 2019 @ 12:35am 
Only 1 anti-virus software. I can probably disable it and test the game out.
#4
ZirconZer0  [developer] Jun 15, 2019 @ 12:37am 
Originally posted by Mango-Boba-Tea:
Only 1 anti-virus software. I can probably disable it and test the game out.
Certain antivirus software is known to cause problems in the game. May I know which one you use?
#5
Vanilla-Boba-Tea Jun 15, 2019 @ 12:37am 
Yeah sure, its called "Avast Free Anti-Virus"
#6
ZirconZer0  [developer] Jun 15, 2019 @ 12:38am 
Originally posted by Mango-Boba-Tea:
Yeah sure, its called "Avast Free Anti-Virus"
It's known to cause problems. Uninstall it, download Malwarebyte Free and run a scan. Then try joining servers again.
#7
Vanilla-Boba-Tea Jun 15, 2019 @ 12:40am 
Oh, I already have Malwarebyte and just ran a scan a few minutes ago. I'll try out the servers though.
#8
Vanilla-Boba-Tea Jun 15, 2019 @ 12:40am 
Also, does CCleaner cause any problems as well?
#9
ZirconZer0  [developer] Jun 15, 2019 @ 12:45am 
Originally posted by Mango-Boba-Tea:
Also, does CCleaner cause any problems as well?
AFAIK, no.
#10
Vanilla-Boba-Tea Jun 15, 2019 @ 12:46am 
Oh okie. Just making sure.
#11
Vanilla-Boba-Tea Jun 15, 2019 @ 1:21am 
It didn't work :L
#12
ZirconZer0  [developer] Jun 15, 2019 @ 1:27am 
Originally posted by Mango-Boba-Tea:
It didn't work :L
Restart your PC and run the game as admin.
#13
Vanilla-Boba-Tea Jun 15, 2019 @ 1:28am 
Admin?
#14
ZirconZer0  [developer] Jun 15, 2019 @ 1:29am 
Originally posted by Mango-Boba-Tea:
Admin?
Yes. Do you have admin access on your PC?
#15
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Showing 1-15 of 22 comments
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SCP: Secret Laboratory > Game Support > Topic Details
Date Posted: Jun 14, 2019 @ 11:41pm
Posts: 22

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