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LionLord Nov 19, 2019 @ 6:36am
[SOLVED] OpenGL 4.3 error
When starting the game, a popup appears saying OpenGL 4.3 error
What worked for me with the help of the devs here, specially Ash :D (thanks mate).

Make sure to have the latest graphic card drive updates.
In my case i had also the Intel integrated graphics card along with my Nvidia, so i needed to update the intel one.

After that the problem persisted.
And was related to my settings of my monitor, it was running in 16bit (dont ask why).
And i chaged it to 32bit.

After that it worked.
Last edited by LionLord; Nov 20, 2019 @ 11:26am
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Showing 1-15 of 23 comments
Minotorious Nov 19, 2019 @ 6:45am 
Could you please share a dxdiag log with us? Either via googledrive/Dropbox/other or on discord or via email to support@polymorph.games
LionLord Nov 19, 2019 @ 7:00am 
I sended the email just now
Sub: LionLLord - Dxdiag Log 32bit and 64bit version
LionLord Nov 19, 2019 @ 7:04am 
O my Lord well.
Your email says this:

Delivery has failed to these recipients or groups:

support@polymorph
Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later.
Mr Ash  [developer] Nov 19, 2019 @ 7:07am 
It looks like you may have missed out part of the email address.

The email should be sent to support@polymorph.games

Form your message above it would appear you sent it to support@polymorph
LionLord Nov 19, 2019 @ 7:12am 
Pfff, to much stuff my dude to much stuff, maybe tired, my bad.
Ok now its correct
Mr Ash  [developer] Nov 19, 2019 @ 7:23am 
It looks like your CPU has an integrated GPU. It is possible that the drivers for this are outdated and interfering with Windows reporting the state of your OpenGL version for your dedicated graphics card.

Please can you update the Intel GPU drivers[downloadcenter.intel.com] and try running the game.
LionLord Nov 19, 2019 @ 11:20am 
Hi again, well, i did upgrade the the drivers, needed to unplug the graphic card, so my pc could find/recognize the native one, i did all that, installed the new provided drives, then, also checked for any windows updates, then, for the 4ºtime, re-check the drivers of my Nvidia card after pluged it in again.
re-installed the game fresh, and then, the same popup appears:

"Fail to load OpenGL 4.3
Graphic Card not supported: GDI Generic
OpenGL supported version 1.1.0
OpenGL version4.3 is required
Be sure you have the last version of your graphic card driver installed."

Well, i am 100% sure i have everything updated.
I will send now, the Dxdiag logs, after all my updates, maybe it helps you guys figure it out.
Sub: LionLLord - UPDATED Dxdiag Log 32bit and 64bit version
Minotorious Nov 19, 2019 @ 11:36am 
I think you need to figure out why your system doesn't recognise the integrated card in the first place, that might be the cause of the wrong reporting of the OpenGL version.

OpenGL 1.1.0 is exclusive to integrated cards so the game does see that one for sure, but with your pc not registering it something is reported wrongly internally.

Question have you plugged in your monitor on the NVIDIA card or the CPU directly? Do you have multiple monitors maybe plugged across both sockets?
Last edited by Minotorious; Nov 19, 2019 @ 11:38am
LionLord Nov 19, 2019 @ 1:56pm 
The integrated card is not recognised because i have a difrent card, an Nvidia one, thats what other websites tell, that is normal to not find the integrated card when other is in use.
Thats why i was unable to run the upgrade, so, i unpluged my card, and restarted the pc without it, so i can have acess to her. After that i installed all the avaible drivers.
Restart PC again with the Nvidia card already plugged in, then start game, and same error appears.
Im just a client, and im already tired, if you have any other ideas i can buy the game again to see if it runs based on that, but is very hard to be testing things, within a 2 hours span at a time, because yeah, sorry but i refuse to buy a game that i cant play.
Also, im not tech savvy, at all.
Minotorious Nov 20, 2019 @ 12:46am 
Originally posted by LionLord:
The integrated card is not recognised because i have a difrent card, an Nvidia one, thats what other websites tell, that is normal to not find the integrated card when other is in use.

This is not true at all, on a dxdiag log all computer components should show up, the fact that the Intel integrated card doesn't is worrying and if I were you I would look into that further aside from Foundation not running.

1) Could you check if the card shows up in the "device manager" under "display adapters"?

2) My last question still stands, are you sure you have plugged in your monitor on the NVIDIA card and not on the CPU directly?

3) Do you have multiple monitors maybe plugged across both sockets?

PS: Steam refunds policy explicitly states: 2 hours of play time or 14 days for a full refund. Assuming each test doesn't last more than a few seconds of play time you can keep the game for 14 days and still be able to refund it as there is no way you will reach the 2 hours play time mark.

https://store.steampowered.com/steam_refunds/
LionLord Nov 20, 2019 @ 1:51am 
1) Could you check if the card shows up in the "device manager" under "display adapters"?
Yes, it only shows up, if i disable/unplug my nvidia.
I researched about that, and official foruns say that is normal that they dont appear in some cases, if there is other card is in use(in this case a Nvidia card).
After folloing official steps that tell to unplug the Nvidia card if unable to update the Intel stuff, i did that, unpluged the card, turned on the PC, and intel card was there under devices, i manage to run the updates without problems, after that, re-pluged my Nvidia card and tried again.
Where the same popup keeps appearing.

2) My last question still stands, are you sure you have plugged in your monitor on the NVIDIA card and not on the CPU directly?
Yes 100%, chaged that to the CPU when i unpluged my Nvidia card ofc, then change it back no the Nvidia port.

3) Do you have multiple monitors maybe plugged across both sockets?
No, only one.
Minotorious Nov 20, 2019 @ 2:10am 
Originally posted by LionLord:
Yes, it only shows up, if i disable/unplug my nvidia.
I researched about that, and official foruns say that is normal that they dont appear in some cases, if there is other card is in use(in this case a Nvidia card).
After folloing official steps that tell to unplug the Nvidia card if unable to update the Intel stuff, i did that, unpluged the card, turned on the PC, and intel card was there under devices, i manage to run the updates without problems, after that, re-pluged my Nvidia card and tried again.
Where the same popup keeps appearing.

The only possible explanation I can think of for this is that your BIOS is disabling the Intel card when your PC starts. That should not normally happen, no idea why it might be set up that way on your machine but you would need to go in the BIOS and change it.

If you tell me which motherboard model you have I might be able to find out which setting you need to change but these things are not really easy to debug when not in front of the computer :/
LionLord Nov 20, 2019 @ 2:55am 
Motherboard (info from Speccy)
Gigabyte Technology Co. Ltd. Z77-D3H (Intel Core i5-3550 CPU @ 3.30GHz)

I did that just now, i changed a setting that was "Auto" to enabled, and now under devices/display adapter i got both, the Nvidia card and the Intel HD Graphics.
I then started the game and the same Popup again :/
Wanna me to send new Dxdiag logs?

Everythingis updated.
By Intel® Driver & Support Assistant
And Nvidia also with the latest.
Minotorious Nov 20, 2019 @ 3:17am 
yes please that would be great :)
LionLord Nov 20, 2019 @ 3:27am 
Done.
Sub: LionLord Dxdiag logs after bios unlock

Side note:
OpenGL extention viewer says Nvidia supports/has 4.6

Did a test using Geeks3D, executed a demo with openGL 4.6 and it runs, all demos.
Last edited by LionLord; Nov 20, 2019 @ 4:58am
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Date Posted: Nov 19, 2019 @ 6:36am
Posts: 23