Foundation has stopped working

[lukesince88]

the game don't start after last uptade

report error:<?xml version="1.0" encoding="UTF-8"?>

-<CrashRpt version="1403">

<CrashGUID>182a9bf8-f496-4430-ac8d-4a1181c3f2a8</CrashGUID>

<AppName>Foundation</AppName>

<AppVersion>1.6.26.1211 - steam</AppVersion>

<ImageName>C:\Program Files (x86)\Steam\steamapps\common\Foundation\foundation.exe</ImageName>

<OperatingSystem>Windows 10 Pro Build 19041</OperatingSystem>

<OSIs64Bit>1</OSIs64Bit>

<GeoLocation>it-it</GeoLocation>

<SystemTimeUTC>2020-12-13T14:40:29Z</SystemTimeUTC>

<ExceptionAddress>0x7ffb55b7a662</ExceptionAddress>

<ExceptionModule>C:\Windows\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\atig6pxx.dll</ExceptionModule>

<ExceptionModuleBase>0x7ffb55b70000</ExceptionModuleBase>

<ExceptionModuleVersion>8.14.1.6564</ExceptionModuleVersion>

<ExceptionType>11</ExceptionType>

<GUIResourceCount>4</GUIResourceCount>

<OpenHandleCount>427</OpenHandleCount>

<MemoryUsageKbytes>57764</MemoryUsageKbytes>


-<CustomProps>

<Prop value="15:40:29" name="Time"/>

<Prop value="7fee48b9-5d72-4853-80ec-0be48d270fc1" name="UserID"/>

</CustomProps>


-<FileList>

<FileItem name="crashdump.dmp" description="Crash Minidump"/>

<FileItem name="crashrpt.xml" description="Crash Description XML"/>

<FileItem name="foundation.log" description=""/>

<FileItem name="modlist.xml" description=""/>

</FileList>

</CrashRpt>

[Minotorious]

Please verify file integrity through Steam as the problem is most likely that something went wrong with the download.

That aside please send us a dxdiag log as well as the foundation.log file found under Documents/Polymorph Games/Foundation either here via pastebin or equivalent or on our discord server or via email to [e-mail]

When you say it doesn't launch how far does it get before crashing (loading bar, start menu, new game?) and when it crashes does the error reporting tool show up to send the report?

[lukesince88]

i just sent the error via email..the game corretly go before the last update

[lukesince88]

error report:
Foundation has stopped working.
i just reinstall the game and update all drivers

[Mr Ash]

Hi @lukesince88

Are you still having issues starting the game?
We have received no emails regarding your issue. Did you mean you have sent the crash report?

If you added your email to the crash report please can you send an email to [e-mail] explaining the issue so that we can locate the crash report.

Please also add the foundation.log file found here: \Documents\Polymorph Games\Foundation along with a DxDiag[support.microsoft.com] report so that we can investigate further.

[lukesince88]

this is foundation log
15:40:29 INFO Engine - General GamIApplication::GamIApplication OS Full Name: Windows 8 or greater
15:40:29 INFO Engine - General GamIApplication::GamIApplication OS Simple Name: Windows Unknown
15:40:29 INFO Engine - General GamIApplication::GamIApplication CPU Vendor: GenuineIntel
15:40:29 INFO Engine - General GamIApplication::GamIApplication CPU Brand: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
15:40:29 INFO Engine - General GamIApplication::GamIApplication RAM: 16.0 GB
15:40:29 INFO Web ComCWebLocal::init Web ThreadLocal Init
15:40:29 INFO Engine - General GamCGame::GamCGame Foundation - version 1.6.26.1211

[Minotorious]

Is that all of it? If it indeed stops there that means that the game cannot recognise your GPU properly. What GPU do you have on your system?

A dxdiag log would really help here for us to have more information on your exact system configuration to help you further with this.

How to get the log:
https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85

[lukesince88]

AMD RADEON R9 200 SERIES

System Information
------------------
Time of this report: 12/15/2020, 20:52:04
Machine name: DESKTOP-J615QVH
Machine Id: {AF1A5DD9-0031-4411-BE55-81EA1F1051CB}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: Italian (Regional Setting: Italian)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z97P-D3
BIOS: BIOS Date: 10/21/14 10:45:03 Ver: 04.06.05 (type: BIOS)
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16266MB RAM
Page File: 6371MB used, 12326MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

[Minotorious]

Your GPU seems fine and should be able to run the game as it did until recently as you said. Did you maybe recently update your graphics drivers?

Could you try a clean installation of the most recent graphics driver? You can do so via AMD's driver software, there should be such an option under custom installation or equivalent, not 100% sure how AMD has named those as I have an NVIDIA card.

Other than that unfortunately I need the full dxdiag log to see driver information and other details so that I can help you further if the clean installation doesn't do the trick.

[lukesince88]

it was the GPU drivers
you must close the report
thx

[Minotorious]

aaah perfect, yw :) enjoy