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Another quick way, is to also click on an individual soldier, and in the top-left area of the small info panel that opens, you can promote them there.
to promote serfs, you need to fulfill their needs, same with militia men.
so say you have a massive village doing the whole fish and berries thing and service. your serfs still need refined food to be promoted.
I figure militia men need entertainment or refined food? I forget, haven't checked.
edit: your militiamen need to be level 4 to promote to soldiers, and 6 is knights