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Are they maybe commoners that you promoted the ones lacking houses? If yes they require a lvl 2 house that must be built or upgraded in High or Very High desirability areas so increasing th desirability of your residential zones with e.g. decorative bushes will solve the issue.
Yes. Assuming that you are playing with no mods -- and, you shouldn't play mods until you understand the vanilla game and its core concepts -- then your serfs should be building homes in the green zoned residential areas. Please note, however, that you need a fairly large area of green to promote house building -- more than you might think. The houses that build reserve a good amount of land around themselves for future upgrades, so what might look like an area that could hold a lot of houses may actually hold only a few because of how they spawn. Paint a large area of residential when first starting to see how/where the houses should build.
On another note . . . if you added any mods, there is a known issue with the Magical Romany Camp mod that causes houses not to build. If you happen to have that mod installed and running in your game, disable it and that might help homes to spawn.
Finally, it may be elementary, but make sure you have some builders available to build houses. Sometimes people reassign builders to other jobs and forget they don't have any to build . . . . it's not common, but it does happen.