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See this guide (or really any related on the topic, they should all be the same I just grabbed the first one I found on Google) https://windowsreport.com/code-vein-multiplayer-not-working/
While step #6 about the codes and gifts is annoying sounding its true so its actually something to consider, too.
1. Start your game in Online mode, and load up your character
2. Open the Multiplayer tab in your inventory
3. Go into the settings for multiplayer and set a password, then tell this password to your friend hand have them do the same steps
IF CROSS-COUNTRY: Toggle the matchmaking region to be world wide.
Once this has been done, you should be good to go! Just make sure you are both in the same area