Bug reports

[Hecate]

Hi everyone!

We're thrilled about Atomic Heart's release and reception. But the journey isn't over, and we will do our best to make the game even better!

Please report any bugs, crashes, blocks or other issues you've encountered so we can investigate and fix them.

Please include:

• your platform
  
• details about your issue:
  
  1. steps before having the issue
     
  2. how long was your session before having the issue
     
  3. did you put specific settings that may have caused the issue (V Sync, etc.)
     
  4. does it happen every time or did it happened once
• if sharing a video or screenshot is possible, please send it to us
  
• your DxDiag on PC
  
• if it's possible for you, please send us your save

Thank you, and have fun playing Atomic Heart!

[๋]

an error with the boss "plyushch" when entering the location, he stands afk

[rcds1650]

In the quest "Uneasy lies the head that wears a crown" ->Go to the second floor is bugged for me, going up in the elevator doesn't update the quest no matter what I do.

[PigeonSquits]

Originally posted by Dutch:

Apple Pie achievement - collect 114 apples in limbo

There's not 114 apples, there's only 99.

People who completed this achievement previously have stated that the achievement popped up at 98. Their achievement later updated after the patch to show 114/114 even though they had only looted 98.

I have the exact issue. 99 apples.

I've watched a few YouTube vids as spent ages in the area to ensure I hadn't missed any. Some vids have a banner saying the achievement is bugged on PS4/PS5.
Comments mention that on PC they also had 99 of 114. No more apples to locate.
All videos which I've watched that show the achievement, are from XBOX as the achievement pops up. Same number of apples as we've located on PC.

There are apparently several achievements that are unobtainable across platforms.

I hope that an update will check through our play history and update the achievement progress, as applicable - I'm not going to be replaying the game after a fix, just to unlock the achievements that I've technically already unlocked. A pain, as this is the only bug / issue that I've noticed so far in my play-through.

[JCHUNTER_19XX]

Ive been playing the game on XGP but im sure the issue is present everywhere else too. I think ive played 3/4 hours total now and in the last hour alone, 3 times ive gotten stuck in or between geometry, with no way to remove myself other than quitting to the main menu. twice i was just dropping down holes and became wedged between objects, causing me to enter a fall animation with no way out. The other time, i dodged backwards and got stuck in a table. i was still able to move around with the table on my person but upon crouching, i got stuck in this position.

[Cthoolhoo]

Please make Photo Mode!!!!

[alexandrovpro]

BAG IN THE SCIENCE CENTER WHERE PETROV. WHEN I APPEAR TO THE DOOR WHERE TO INSTALL THE PECK AND IT WILL GET OUT STILL (STEM VERSION)
can't go any further
LoginId:e6bfd370486980472f5a68b4dea3f8e8
EpicAccountId:58cf7b5d25d84c668af04edf57ae201e

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000003707b48e0

AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
kernel32

[Static_Sams]

im not sure if its a bug or not but some times NORA says nothing and if there is some funny dialogue i dont want to miss it

[Rock3nh3im]

GAME PASS
I see Neuromodules on Bosses, but i can't LOOT IT!
I can't make the Last Weapon....
PLS Help on Game Pass Version

[TovarishGolubev]

Game crashes regularly with that message:

LoginId:857458474cf26f862ef8df9b9ecea48c
EpicAccountId:88118c636f744452997d4c449a01915b

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff

PhysX3_x64
PhysX3_x64
PhysX3_x64
PhysX3_x64
PhysX3_x64
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
kernel32
ntdll


I play in Steam, drivers are new, game crashes every 5-10 minutes, before that this problem was already, but after drivers's update crashes almost dissapeared.

Problem again appears now, when I leave the Vavilov complex, I proved to change graphics setting but it changed nothing.

CPU: 11th Gen Intel(R) Core(TM) i5-11600 @ 2.80GHz 2.81 GHz
RAM: 16,0 Gb
x64 Windows
RTX 3070

[unimog2012]

Cant do anything since the last update.
Just a quick question; I'm at the train station and since the last update I just have my fists, i cant attack with them, I cant choose any weapons, I cant speak to people. What can I do now, is my safe corrupted?

[Kiano Jajino]

No subtitle in the last cinematic if you choose to not kill Sechenov

[CwT]

i have a bug when finished to activate drill mode for WDNCh (when finished reassembling the twin)

after the video the screens white out and keep then white forever (forever or until crash).

this is right after the character says "Keep the door locked, i said keep the door locked"

tried it 5 times, two times an Unreal 4 BugReport dialog popped up which i sent.

System:
PC,
Windows 10 Home 64Bit 21H2, 19044.2604
AMD Radeon RX 6700 XT, 23.2.2

i could reproduce again the crash, from the crashreport following thread seems to be crashed:
<Thread>
<CallStack>ntdll 0x00007ffe5c450000 + 9d144 KERNELBASE 0x00007ffe5a1b0000 + 2306e AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c161d0 AtomicHeart-Win64-Shipping 0x0000000140000000 + 445dc1e VCRUNTIME140 0x00007ffe43b20000 + ef90 ntdll 0x00007ffe5c450000 + a241f ntdll 0x00007ffe5c450000 + 514a4 ntdll 0x00007ffe5c450000 + a0f4e VCRUNTIME140 0x00007ffe43b20000 + 1607 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c8deaa AtomicHeart-Win64-Shipping 0x0000000140000000 + 139f37b AtomicHeart-Win64-Shipping 0x0000000140000000 + 2dfece1 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c79b31 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c88c26 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c6faa3 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c877d5 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c91d19 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c8da90 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c27c37 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c21e71 KERNEL32 0x00007ffe5a490000 + 17614 ntdll 0x00007ffe5c450000 + 526a1</CallStack>
<IsCrashed>true</IsCrashed>
<Registers />
<ThreadID>10816</ThreadID>
<ThreadName>FAsyncLoadingThread</ThreadName>
</Thread>

i saved the crashreports including the mini dumps, how can i send them to you?

[fr33kSh0w2012]

Originally posted by codered001:

When picking up chirpers it says "press the G key to listen to chirpers". This worked at first but stopped after I got to the red talking upgrade machine. Pressing the G key does nothing at all. I have ran into dozens of other people claiming they have the same issue so this is a very common bug. Please investigate.

I physically changed the Chirpers key to F5 worked for me.

[CwT]

Originally posted by CwT:

i have a bug when finished to activate drill mode for WDNCh (when finished reassembling the twin)

after the video the screens white out and keep then white forever (forever or until crash).

this is right after the character says "Keep the door locked, i said keep the door locked"

tried it 5 times, two times an Unreal 4 BugReport dialog popped up which i sent.

System:
PC,
Windows 10 Home 64Bit 21H2, 19044.2604
AMD Radeon RX 6700 XT, 23.2.2

i could reproduce again the crash, from the crashreport following thread seems to be crashed:
<Thread>
<CallStack>ntdll 0x00007ffe5c450000 + 9d144 KERNELBASE 0x00007ffe5a1b0000 + 2306e AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c161d0 AtomicHeart-Win64-Shipping 0x0000000140000000 + 445dc1e VCRUNTIME140 0x00007ffe43b20000 + ef90 ntdll 0x00007ffe5c450000 + a241f ntdll 0x00007ffe5c450000 + 514a4 ntdll 0x00007ffe5c450000 + a0f4e VCRUNTIME140 0x00007ffe43b20000 + 1607 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c8deaa AtomicHeart-Win64-Shipping 0x0000000140000000 + 139f37b AtomicHeart-Win64-Shipping 0x0000000140000000 + 2dfece1 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c79b31 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c88c26 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c6faa3 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c877d5 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c91d19 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c8da90 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c27c37 AtomicHeart-Win64-Shipping 0x0000000140000000 + 1c21e71 KERNEL32 0x00007ffe5a490000 + 17614 ntdll 0x00007ffe5c450000 + 526a1</CallStack>
<IsCrashed>true</IsCrashed>
<Registers />
<ThreadID>10816</ThreadID>
<ThreadName>FAsyncLoadingThread</ThreadName>
</Thread>

i saved the crashreports including the mini dumps, how can i send them to you?

SOLVED!
i solved the problem with verification of local files in steam...
(right click on the game in the game list -> properties -> local files -> verify gamefiles)
when checking the local files steam reported 2 files with failure
after steam redownloaded and verified those,
i saw save symbol on the white screen and then game continues!!

[fr33kSh0w2012]

Originally posted by unimog2012:

Cant do anything since the last update.
Just a quick question; I'm at the train station and since the last update I just have my fists, i cant attack with them, I cant choose any weapons, I cant speak to people. What can I do now, is my safe corrupted?

Similar thing happened to me in which the arena boss hog-7 or what it was called became Immortal where the health would drop then go back up and it kept steadily rising for some weird reason damn thing also would jump up and land DIRECTLY on my head one shot killing me FFS while playing the deathloop that it crushed me with its legs though it's whole body landed on me directly it would also spin up and I'd go to dodge it or move out of the way and it STILL got me it arched right into me as a ball and kept running me over until my character was dead!