Bug reports

[Hecate]

Hi everyone!

We're thrilled about Atomic Heart's release and reception. But the journey isn't over, and we will do our best to make the game even better!

Please report any bugs, crashes, blocks or other issues you've encountered so we can investigate and fix them.

Please include:

• your platform
  
• details about your issue:
  
  1. steps before having the issue
     
  2. how long was your session before having the issue
     
  3. did you put specific settings that may have caused the issue (V Sync, etc.)
     
  4. does it happen every time or did it happened once
• if sharing a video or screenshot is possible, please send it to us
  
• your DxDiag on PC
  
• if it's possible for you, please send us your save

Thank you, and have fun playing Atomic Heart!

[Portello]

Nguyên văn bởi bladewatch:

Please include:
PC Platform

The glove picking up objects out of containers has been getting steadily worse and worse. I have to wave it around for 30 seconds to a minute for each container to get it to pick everything up.

It's gotten to the point where I can barely pick up any materials. It's as though the glove's "beam" is incredibly tiny so instead of picking up materials from a wide area, it's only searching with a very small radius.

This is a gameplay bug not a graphics bug.

Also, the animation has gotten progressively worse. Now I'm in the theatre battling mutants and they're barely moving.

This doesn't get better if I quit the game and reload the save.

PC Platform

Have the exact same problem and now the game has frozen completely!?
Started after the update yesterday.

[CoffeeMonzter]

At nora when you get electro game gets stuck if you try to access nora again.
it acts as if you didnt craft the gun and makes you craft a weapon again. in my case it was fox for which i had no materials so i had to shut the game down as it does not have any "cancel" option.

[B10sh0ck]

Nguyên văn bởi Eagle:

Nguyên văn bởi B10sh0ck:

The game crashes every time during this fight:
https://youtu.be/tSCHAV_N0kM

Driver: AMD Adrenalin 23.2.1.
CPU: AMD Ryzen 7 5800X 3.8 GHz 8-Core Processor
Video card: AMD Radeon™ RX 7900 XTX Graphics
Motherboard: Asus TUF GAMING X570-PRO (WI-FI) ATX AM4
Memory: TEAMGROUP T-Force Vulcan Z 32 GB (2 x 16 GB) DDR4-3600 CL18
Storage:
+ Samsung 980 Pro 1 TB M.2-2280 PCIe 4.0 X4 NVME SSD
+ ADATA XPG GAMMIX S11 Pro 2 TB M.2-2280 PCIe 3.0 X4 NVME SSD
Power supply: Corsair HX1200, 1200 Watt, Fully Modular, 80+ Platinum Certified

I tried verifying, reinstalling the game and driver with DDU, nothing worked.

LowLevelFatalError [File:Unknown] [Line: 684] GetParentDevice()->GetResidencyManager().ExecuteCommandLists(D3DCommandQueue, Payload.CommandLists, Payload.ResidencySets, Payload.NumCommandLists) failed at P:/AH_UE_4/Engine/Source/Runtime/D3D12RHI/Private/D3D12DirectCommandListManager.cpp:571 with error DXGI_ERROR_DEVICE_REMOVED

AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
AtomicHeart_Win64_Shipping
kernel32
ntdll

not only does it crash for me too (r9 3900x + rx 7900 xtx) i was able to go through the fight on steamdeck just fine and it crashed even when i then returned to that room on my desktop .. something in that room just crashes latest amd drivers on rx 7900 xtx cards

edit: was able to walk through the room just fine while looking at the outer walls adn/or floor on desktop, seems like the aquarium/effects around it might be the issue

I reinstalled AMD driver 23.2.1 and was able to pass that part. Not sure if it was the driver, since I also saw a 200MB update earlier.

[Gernhart_Reinlunzen]

Got more crashes after the update for no reason

[lolo_crash]

Crash after the update

[ちよだ]

Steam PC No specific settings
Got the mission key for "bug in the system" during my way to testing grounds. After finishing all testing grounds(except 12). I can not find the key for "bug in the system" and can not open that door. Can not sending video by steam:( If you want the video and saving please give me an email, so I can send savings and video by email.

[Yukioru]

Platform:

• PC (Steam version).

Details:

Steps before having the issue:

1. Complete VDNH quest.
   
2. Go to Polygon 1.
   
3. Activate Scanner inside the Polygon 1.
   
4. The game should crash.

How long was your session before having the issue:

• +/- 3 hours.

Did you put specific settings that may have caused the issue (V Sync, etc.):

• V Sync, Limit 60 fps, Windowless mode, all settings in ATOMIC, Reflex: ON+Boost, DLSS: Quality.

Does it happen every time or did it happened once:

• Stably reproduced 3 times.

If sharing a video or screenshot is possible, please send it to us your DxDiag on PC
If it's possible for you, please send us your save

• Video + Crash dumps + DxDiag + Save files[disk.yandex.ru]

[BLISK]

plz we want FOV and to be able to sprint !!
and plz a new game+

[GroD]

PC, Steam
The animation of opening the electric locks is broken, the animation starts, and it seems that the FPS drops to 1, although it shows 300. I sat for 10 minutes until the animation returned to normal. In the opposite direction, the same thing, the lock itself is removed normally, but the animation after that is the same as when opening. Another prey is broken, ran up earlier, pressed F, collected everything at once. Now the loot remains, you're trying to collect it, it's not going to. Everything was fine, it happened after a recent patch. If possible, I'll make a clip and update the post.
https://www.youtube.com/watch?v=-9-07dhw3WU

[js]

Nguyên văn bởi .neoff |:

Belyash boss in the theatre game breaking bug

• Platform: PC (Xbox game pass Version)
  
• Issue: Belyash boss in the theatre was killed during exploration early on. Now during a
  mission it doesn't appear and the story cannot progress. During free roaming you can get
  into the theatre and the Belyash boss appears underground (you can see it with the scan)
  and can be picked up with telekinesis .

Bug video

Platform: PC

I have encountered the exact same bug, and i am now stuck at the same place without being able to continue the story. Please patch in a fix that will rectify this mistake.

[Cream Panzer]

Since yesterday, I launching the game first time after turning on the computer, it request me to update my game with the file size of 75G, actually re-download it. I have also checked there is no patch note on Steam. I have checked the file integrity. All files are fine. I can still play after re-download. But this is ridiculous.

[G-(er)man]

the current patch disables english game voices ..

my steam is english , game lanuguage set to english , subtitles english but
the voices suddenly german ? ???

[kostfit83kg]

Ray tracing is not available, despite constant marketing by Mundfish and Nvidia. Seems to be a bug!

[MadAsAHatter]

The latest patch didn't fix the quest item bug, I still can't finish the mission with the records to play at the very end.

[yifeng3007]

Nguyên văn bởi Cream Panzer:

Since yesterday, I launching the game first time after turning on the computer, it request me to update my game with the file size of 75G, actually re-download it. I have also checked there is no patch note on Steam. I have checked the file integrity. All files are fine. I can still play after re-download. But this is ridiculous.

having the exact same issue rn :/