Game crashing - report here

[SamBC]

If your game is crashing, please report it here. This is if you've gotten into the game, and are either pottering around the main menu, or have started a game, and the game crashes.

Please indicate exactly the circumstances leading to the crash, and whether it reproduces from a save. If it does reproduce, if you can post a save that it reproduces from to a file hosting service (say, Google Drive, for instance) and link it here, that would be great. In any case, linking to a pastebin of your dxdiag may also help.

We'll be merging other threads here, or closing them, at our discretion. We want to keep this thread just for reports. No ranting, though you can mildly and politely express your displeasure as you report.

DO NOT download supposed fixes from untrusted websites

MP-specific crashes should go in the MP issues thread.

There are some ideas for things to try in another thread http://steamcommunity.com/app/65980/discussions/0/619569341080266527/

If you want some kind of official response from 2K, you need to contact 2K Support. While 2K/Firaxis may read things here, you have not officially contacted them by posting here.

To generate and post your dxdiag, do the following:

1. Hold down the Windows key on your keyboard and press the letter R.
2. In the Run dialog that appears type "dxdiag" without the quotes in the text box and press Enter.
3. If you get a request asking to check if your drivers are digitally signed choose "Yes."
4. In the DirectX Diagnostic Tool that appears, in the bottom-right click "Save All Information..."
5. On your Desktop, save "DxDiag.txt"
6. Double click DxDiag.txt on your Desktop to open it, press Control-A to select all, Control-C to copy.
7. Go to pastebin.com and click in the large empty text area, then press Control-V to paste
8. Scroll down to the bottom of the page and click "submit"
9. Copy the URL of the page you then end up on, and paste it into your post

[SMRT]

i7 2600 3.5ghz
Gygabyte nVidia 680 2gb OC edition
8gb Ram
OS on SSD, game on secondary HDD.

Crashed after into movie and again at loading screen when trying to start game.

:(

[nerdynath]

all i get after the movie is the loading screen with the planet then my screen goes dark and when i click details this is what it comes up with

Problem Event Name: APPCRASH
Application Name: civilizationbe_dx11.exe
Application Version: 1.0.0.574
Application Timestamp: 5432e87f
Fault Module Name: igd10umd32.dll
Fault Module Version: 8.15.10.2353
Fault Module Timestamp: 4d9a83b9
Exception Code: c0000005
Exception Offset: 000e2d81
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

[HellFX]

same problem
GeForce GTX 590
intel i7 CPU 950 @3.07GHz
12.00 GB RAM
windows 8.1
latest invidia driver 344.48

[karbonaatti]

Civ stucks after first round and crashes.

[ie]

Massiv problems with crash afther 5 - 40 turns ingame. Every game.

Now no problem.

Fix:
Turn evyerting down to low, quick combat, (remove all the fancy stuff)
Turn AA off.
Play as admin.
Play with mantle.
Update driver from AMD webpage
Dont alt+tab out of game when inside the game

My hardware
8.1 Windows
16 GB ram
SSD disk
i5 and amd 5870

[EndEffeKt]

I played a SP game at launch without problems for hours (Small map). On the next day I got random bluescreen crashes of my system while trying to play a regular game. Crashes occuring repetetively in turn 102-110. A new game crashed multiple times just after turn 3. I repeat: It not only crashes, I get bluescreens o.O The first ones since 2010.

I got a pretty decend rig with a Nvidia GPU. Now trying to turn down graphic settings.

[Z.Ibrahimovic]

Game crashes for not suppoting multi touch control on SurfacePro.
Just like Civ 5 dx 11 and dx9 executables. Where is the dx11 touch optimized executable?!?

As well the UI is too small for touch on tabletscreensizes.

[space dog]

Game froze after couple of hours at the end of AI turn. Happened only once, unsure of the reason.

[dolar1004]

I have alienware computer that was purchased last year, i paid a lot of money for it and so far all games are working without any problems apart from this one, as soon as first screen loads up it crashes!!!!! how on earth can you release game with that main issue and charge lots money for it!!!
ps. I have updated all my drivers and removed local files refhersed them install again restarted computer many times and nothing seams to work

[Ron Burgundy]

I fixed the low memorey crash by opening task manager and closing all razer related software.

[bacongolem]

Originally posted by nuBasket:

Same here. Crashes a minute past startup no matter what I'm doing.

same here - new game or save.

[Dermenore]

Originally posted by goldgreatdane:

Originally posted by celesste:

Hi

The game crashed after the first lauchn time(witch follows the first cinematic, cinematic who witch the logo after you lauchn the game). I wait some minute and my screnn become black. I use ctrl+alt+suppr and windows said me the game have a problem and need to be interupt.

I have alredy uninstall and reinstall the game and visual C. I have verify if i have directX 11.

My computer have this configuration:
- Intel Core i5-2410M
-NVIDIA GT 555M/2GB DDR3
-4 GO RAM

I hope it's inof, i have try to compare with the configuration's required but i don't undestand the value :(

Sorry if my problem have already notify. There is many page and i have a bad english, it's hard to me to research in this forum.

Where do you find Visual C at?

I have download in window's site and search a program in game's program (a solution found in search in internet).
After the crash i have steam who ask me if i want play at this game (and a other option). I pressed yes and the game as work one time, a other time he as crash again and steam said it's "error 41".

[Johnny Stokino]

Same here, the game just crashes after running it for a while. Like Longa said turning down leader animations to minimum seems to help but it still eventually crashes anyway. This isn't a requirements issue. recommended reqs are win7, quad core cpu, 4gb ram and nvidia gt400 series or better. I have win 7 ultimate, i7 extreme, 24 gb ram, 1.5TB free on a 3TB drive and nvidia gtx 480 1.5GB and the very latest drivers. I haven't had any crashing or stability issue with any other game except the latest patches of civilization 5 which shares the same engine as this game, and I have hundreds of games.

example this one happened simply when new research came up after about 30 turns (20 minutes).
Faulting application name: civilizationbe_dx11.exe, version: 1.0.0.574, time stamp: 0x5432e87f
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000a65ba
Faulting process id: 0x34c8
Faulting application start time: 0x01cff10f18cd3b1d
Faulting application path: D:\p\Steam\steamapps\common\Sid Meier's Civilization Beyond Earth\civilizationbe_dx11.exe
Faulting module path: C:\Windows\system32\d3d11.dll
Report Id: 853814cb-5d05-11e4-b1d9-1c6f65914e1a

last entry in net log shows 30 turns exactly:
[115715.208] DBG: Game Turn 30
[115715.223] DBG: changeNumGameTurnActive(1) m_iNumActive=1 : setTurnActive() for player 0 Élodie
[115715.239] Net SEND (0): size=36: NetInitialAICivsFinished, 0, Game Turn 30, 0/0
[115715.239] DBG: UpdateMoves() : player.AI_unitUpdate() called for player 0 Élodie
[115715.239] DBG: UpdateMoves() : player.AI_unitUpdate() PlayerPreAIUnitUpdate complete for player 0 Élodie
[115715.239] DBG: UpdateMoves() : player.AI_unitUpdate() HomelandAI complete for player 0 Élodie
[115715.239] DBG: UpdateMoves() : player.AI_unitUpdate() finished for player 0 Élodie
[115715.239] DBG: UpdateMoves() : Post player.AI_unitUpdate() for player 0 Élodie
[115715.286] Net RECV (0) :NetInitialAICivsFinished, 0, Game Turn 30, 0/0

Crashdump:

Microsoft (R) Windows Debugger Version 6.3.9600.17200 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\adm\Desktop\civilizationbe_dx11_45025_crash_2014_10_26T11_45_1C0.mdmp]
Comment: 'gamver: 1.0.0.574 (45025) (45025)
winver: 6.1.7601 (id=2). SP=1.0. SM = 0x100.
sysinf: 9, 4096, 0x65536, 0x-65537, 0xfff, 12, 8664, 65536, 6, 11266
cpufea: N, N, Y, Y, N, N, N, Y, Y, Y, Y, Y, Y, Y
DXDIAG
-----

szDeviceName = \\.\DISPLAY1
szDescription = NVIDIA GeForce GTX 480
szKeyDeviceID = Enum\PCI\VEN_10DE&DEV_06C0&SUBSYS_075F10DE&REV_A3
szKeyDeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{873A6FB2-4393-420D-A9AF-B03C47C4F926}\0000
szManufacturer = NVIDIA
szChipType = GeForce GTX 480
szDACType = Integrated RAMDAC
szRevision = Failed to get parameter
szDisplayMemoryLocalized = 4047 MB
szDisplayMemoryEnglish = 4047 MB
szDisplayModeLocalized = 1920 x 1080 (32 bit) (60Hz)
szDisplayModeEnglish = 1920 x 1080 (32 bit) (60Hz)
szOverlayEnglish = Supported
szDXVAHDEnglish = Supported
dwWidth = 1920
dwHeight = 1080
dwBpp = 32
dwRefreshRate = 60
szMonitorName = Generic PnP Monitor
szMonitorMaxRes = Failed to get parameter
szDriverName = nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
szDriverAssemblyVersion = 9.18.13.4448
szDriverVersion = 9.18.0013.4448
szDriverAttributes = Final Retail
szDriverLanguageEnglish = English
szDriverLanguageLocalized = English
szDriverDateEnglish = 10/16/2014 18:54:03
szDriverDateLocalized = 10/16/2014 6:54:03 PM
lDriverSize = 19966856
szMiniVdd = n/a
szMiniVddDateLocalized = n/a
szMiniVddDateEnglish = n/a
lMiniVddSize = 0
szVdd = n/a
szDriverModelEnglish = WDDM 1.1
szDriverModelLocalized = WDDM 1.1
szDriverNodeStrongName = oem70.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section002:9.18.13.4448:pci\ven_10de&dev_06c0&subsys_075f10de
szRankOfInstalledDriver = 00E00001
bCanRenderWindow = true
bDriverBeta = false
bDriverDebug = false
bDriverSigned = false
bDriverSignedValid = false
szDeviceIdentifier = {D7B71E3E-4580-11CF-0E62-52271EC2C435}
szDriverSignDate = Failed to get parameter
dwDDIVersion = 11
szDDIVersionEnglish = 11
szDDIVersionLocalized = 11
iAdapter = 0
szVendorId = 0x10DE
szDeviceId = 0x06C0
szSubSysId = 0x075F10DE
szRevisionId = 0x00A3
dwWHQLLevel = 0
bNoHardware = false
bDDAccelerationEnabled = true
b3DAccelerationExists = true
b3DAccelerationEnabled = true
bAGPEnabled = true
bAGPExists = true
bAGPExistenceValid = true
szDXVAModes = ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
szDDStatusLocalized = Enabled
szDDStatusEnglish = Enabled
szD3DStatusLocalized = Enabled
szD3DStatusEnglish = Enabled
szAGPStatusLocalized = Enabled
szAGPStatusEnglish = Enabled
szNotesLocalized = No problems found.

szNotesEnglish = No problems found.

szRegHelpText = Failed to get parameter
szTestResultDDLocalized = Not run
szTestResultDDEnglish = Not run
szTestResultD3D7Localized = Not run
szTestResultD3D7English = Not run
szTestResultD3D8Localized = Not run
szTestResultD3D8English = Not run
szTestResultD3D9Localized = Not run
szTestResultD3D9English = Not run
sysmet: 0,1,5,1920,999,1920,1080,0,0,1,1,0,1,0,0,0
names : UTOPIA, adm
window: C:\Windows
progrm: C:\Program Files (x86)
prog86: C:\Program Files (x86)
appdat: C:\Users\adm\AppData\Roaming
mydocs: C:\Users\adm\Documents
Globalmem:
25158860KB total physical memory.
16414144KB free physical memory.
78929216KB total paging file.
5998380KB free paging file.
4194176KB total virtual memory.
1806688KB free virtual memory.
Processmem:
1904516KB working set.
1938936KB peak working set.
2044072KB pagefile usage.
2079352KB peak pagefile usage.
Games Started: 1.
'
User Mini Dump File: Only registers, stack and portions of memory are available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred srv*D:/p/Symbols32*http://msdl.microsoft.com/download/symbols
Symbol search path is: srv*D:/p/Symbols32*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (12 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Sun Oct 26 13:45:02.000 2014 (UTC + 2:00)
System Uptime: not available
Process Uptime: 0 days 0:22:47.000
................................................................
...................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(34c8.3a18): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=000008dc edi=0b82f1b9
eip=775d0c42 esp=0018a6a8 ebp=0018a6b8 iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246
ntdll!NtGetContextThread+0x12:
775d0c42 83c404 add esp,4
0:000> .ecxr
*** ERROR: Symbol file could not be found. Defaulted to export symbols for civilizationbe_dx11.exe -
eax=123810ff ebx=0ac63d94 ecx=00000000 edx=00000000 esi=00000000 edi=00000000
eip=63de65ba esp=0018c854 ebp=0018c890 iopl=0 nv up ei ng nz na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210286
d3d11!CContext::ID3D11DeviceContext1_UpdateSubresource_<4>+0x3a:
63de65ba 0fbe4731 movsx eax,byte ptr [edi+31h] ds:002b:00000031=??
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for FPS.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for FPS.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for nvwgf2um.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for Mss32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for bink2w32.dll -

FAULTING_IP:
d3d11!CContext::ID3D11DeviceContext1_UpdateSubresource_<4>+3a
63de65ba 0fbe4731 movsx eax,byte ptr [edi+31h]

EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 63de65ba (d3d11!CContext::ID3D11DeviceContext1_UpdateSubresource_<4>+0x0000003a)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000031
Attempt to read from address 00000031

CONTEXT: 00000000 -- (.cxr 0x0;r)
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=000008dc edi=0b82f1b9
eip=775d0c42 esp=0018a6a8 ebp=0018a6b8 iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246
ntdll!NtGetContextThread+0x12:
775d0c42 83c404 add esp,4

DEFAULT_BUCKET_ID: NULL_CLASS_PTR_READ

PROCESS_NAME: civilizationbe_dx11.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 00000031

READ_ADDRESS: 00000031

FOLLOWUP_IP:
d3d11!CContext::ID3D11DeviceContext1_UpdateSubresource_<4>+3a
63de65ba 0fbe4731 movsx eax,byte ptr [edi+31h]

APP: civilizationbe_dx11.exe

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) x86fre

FAULTING_THREAD: 00003a18

PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_READ

BUGCHECK_STR: APPLICATION_FAULT_NULL_CLASS_PTR_READ

LAST_CONTROL_TRANSFER: from 009c1192 to 63de65ba

STACK_TEXT:
0018c890 009c1192 0ac63d94 00000000 00000000 d3d11!CContext::ID3D11DeviceContext1_UpdateSubresource_<4>+0x3a
WARNING: Stack unwind information not available. Following frames may be wrong.
0018c8cc 00712bd0 0ac63d94 00400000 00000000 civilizationbe_dx11!EXP_GetMovieEventSystem+0x3b842
0018cb74 0080f19a 00000000 0018cb84 0000000d civilizationbe_dx11!ForgeUI::ControlBase::GetOffsetY+0x3d50
0018cc60 0074686d 6959ea50 04311380 0018ccfc civilizationbe_dx11!lua_lessthan+0x424a
0018cc70 0070584e 6959ea50 0018ccb4 0ac63d5c civilizationbe_dx11!ForgeUI::StackControl::GetMemSize+0x3d5d
0018ccfc 005b7ade 38d3007c 00000000 00000000 civilizationbe_dx11!hksi_lua_tonumber+0xc04e
0018cd9c 004224a0 38d3007c 042d8d10 0018cdd0 civilizationbe_dx11!ForgeUI::ControlBase::GetSizeY+0x59ee
0018cdac 006995e1 38d3007c 042d8d10 042dc988 civilizationbe_dx11!lua_getfield+0x5490
0018cdd0 007ffcdf 042dc820 38d30030 042d8008 civilizationbe_dx11!hksi_lua_rawgeti+0x3b91
0018cdf8 0064a30e 00000000 403f0000 0018ce40 civilizationbe_dx11!ForgeUI::ControlBase::GetNumChildren+0x28df
0018ce58 00756c45 0018ce7c 5330b3e6 0018cec8 civilizationbe_dx11!ForgeUI::ControlBase::SetOffsetY+0x5e0e
0018ce8c 009b4b34 0018cefc 0018dc3c 00000000 civilizationbe_dx11!ForgeUI::UIMaskInfo::SetMaskOffsetVal+0x1915
0018cf34 009b4eff 05376928 00000020 003a0044 civilizationbe_dx11!EXP_GetMovieEventSystem+0x2f1e4
0018d380 009b4fdb 00000001 0018d3a8 00000041 civilizationbe_dx11!EXP_GetMovieEventSystem+0x2f5af
0018dc2c 005a3aaf 0550452b 0018dc3c 00d3eadc civilizationbe_dx11!EXP_GetMovieEventSystem+0x2f68b
0018ff3c 00a96dd4 00400000 00000000 0550452b civilizationbe_dx11!hksi_hks_rawgetslotv+0x214f
0018ff88 757d338a fffde000 0018ffd4 775e9f72 civilizationbe_dx11!GetSmallObjectAllocator+0x7d4a4
0018ff94 775e9f72 fffde000 71a32c2a 00000000 kernel32!BaseThreadInitThunk+0xe
0018ffd4 775e9f45 00a96ca8 fffde000 00000000 ntdll!__RtlUserThreadStart+0x70
0018ffec 00000000 00a96ca8 fffde000 00000000 ntdll!_RtlUserThreadStart+0x1b


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: d3d11!CContext::ID3D11DeviceContext1_UpdateSubresource_<4>+3a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: d3d11

IMAGE_NAME: d3d11.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 5153774d

FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_d3d11.dll!CContext::ID3D11DeviceContext1_UpdateSubresource__4_

BUCKET_ID: APPLICATION_FAULT_NULL_CLASS_PTR_READ_d3d11!CContext::ID3D11DeviceContext1_UpdateSubresource__4_+3a

WATSON_IBUCKET: 590136120

WATSON_IBUCKETTABLE: 17

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:null_class_ptr_read_c0000005_d3d11.dll!ccontext::id3d11devicecontext1_updatesubresource__4_

FAILURE_ID_HASH: {40c02ef5-5201-301e-0a56-8764104d445e}

Followup: MachineOwner
---------

[Forerunner]

I'm sure that the AI was causing me to crash. Everytime I initially made contact with them, the game would crash or shortly after. So I just kept playing until I meant every AI, and since then the game hasn't crash. I'm now on turn 225 and haven't had a problem.

[fobotto]

So, I tried setting civilizationbe_dx11.exe in Windows XP compatible mode, and I played almost 2 hours without crashes. Hope this helps someone.