Game crashing - report here

[SamBC]

If your game is crashing, please report it here. This is if you've ♥♥♥♥♥♥ into the game, and are either pottering around the main menu, or have started a game, and the game crashes.

Please indicate exactly the circumstances leading to the crash, and whether it reproduces from a save. If it does reproduce, if you can post a save that it reproduces from to a file hosting service (say, Google Drive, for instance) and link it here, that would be great. In any case, linking to a pastebin of your dxdiag may also help.

We'll be merging other threads here, or closing them, at our discretion. We want to keep this thread just for reports. No ranting, though you can mildly and politely express your displeasure as you report.

DO NOT download supposed fixes from untrusted websites

MP-specific crashes should go in the MP issues thread.

There are some ideas for things to try in another thread http://steamcommunity.com/app/65980/discussions/0/619569341080266527/

If you want some kind of official response from 2K, you need to contact 2K Support. While 2K/Firaxis may read things here, you have not officially contacted them by posting here.

To generate and post your dxdiag, do the following:

1. Hold down the Windows key on your keyboard and press the letter R.
2. In the Run dialog that appears type "dxdiag" without the quotes in the text box and press Enter.
3. If you get a request asking to check if your drivers are digitally signed choose "Yes."
4. In the DirectX Diagnostic Tool that appears, in the bottom-right click "Save All Information..."
5. On your Desktop, save "DxDiag.txt"
6. Double click DxDiag.txt on your Desktop to open it, press Control-A to select all, Control-C to copy.
7. Go to pastebin.com and click in the large empty text area, then press Control-V to paste
8. Scroll down to the bottom of the page and click "submit"
9. Copy the URL of the page you then end up on, and paste it into your post

[sic.robert]

When activating the bacon and pressing next turn i recive this error. The Aliens turn is passing and then it crashes to windows with this unhandled exception. What should I do to make this work?

Unhandled Exception
Code: EXCEPTION_ACCESS_VIOLATION
Error reading address 0x2

Call Stack
-----------------------------------------------------
(0x0000000025180000 : 0x001BD5C0) CvGameCoreDLL_Expansion1FinalRe ! lua_toboolean (???, line 0)
(0x0000000025180000 : 0x002434F0) CvGameCoreDLL_Expansion1FinalRe ! HksCompilerSettings::getStrip (???, line 0)
(0x0000000025180000 : 0x00243567) CvGameCoreDLL_Expansion1FinalRe ! HksCompilerSettings::getStrip (???, line 0)
(0x0000000025180000 : 0x0019FAA6) CvGameCoreDLL_Expansion1FinalRe ! lua_toboolean (???, line 0)
(0x0000000025180000 : 0x001AC422) CvGameCoreDLL_Expansion1FinalRe ! lua_toboolean (???, line 0)
(0x0000000025180000 : 0x000FB151) CvGameCoreDLL_Expansion1FinalRe ! HksCompilerSettings::getIntLiteralsEnabled (???, line 0)
(0x0000000025180000 : 0x00102CB6) CvGameCoreDLL_Expansion1FinalRe ! HksCompilerSettings::setBytecodeSharingFormat (???, line 0)
(0x0000000025180000 : 0x000D2329) CvGameCoreDLL_Expansion1FinalRe ! HksCompilerSettings::getIntLiteralsEnabled (???, line 0)
(0x0000000000400000 : 0x002B5AA5) civilizationbe_dx11 ! ForgeUI::ControlBase::SetConsumeMouseButton (???, line 0)
(0x0000000000400000 : 0x00559293) civilizationbe_dx11 ! PeekLogFileMgr (???, line 0)
(0x0000000000000000 : 0x758C337A) ??? ! ??? (???, line 0)
(0x0000000000000000 : 0x76EF9882) ??? ! ??? (???, line 0)
(0x0000000000000000 : 0x76EF9855) ??? ! ??? (???, line 0)

[ELITE||Anubis]

Hello i've random game crash on MAC (os x version 10.11.2). Any solutions ??

[Captain Oddball]

i noticed i can play for like 1hour sessions and then my pc locks up for unkown reasons (i play BO3 for hours at a time no issues) wondering if there is some sort of mantle issue?

[SpaceWeasel]

I have something new. When it is time to select an action for the Explorer, none of the action buttons work. It becomes impossible to move the Explorer, and the game comes to a halt. No other actions can be taken.

So far, I have tried closing the game, and reloading the start point. No Good, same thing happens. The I tried a different save by using the most current autosave. Same thing. Tried repairing the game cache, and restarting....no good.

I am still investigating. Will repost when I am through.

[Firebird Goodchild]

hi,
i bought the game for xmas and it has worked fine until now. Windows 10 just updated (apparently the Nov update) and now i cant get the game to launch from steam or desktop shortcut. any ideas please?

[Moltenbird]

I launch the game and it shows the splash screen with no interactivity

[SamBC]

İlk olarak goodchild3 tarafından gönderildi:

hi,
i bought the game for xmas and it has worked fine until now. Windows 10 just updated (apparently the Nov update) and now i cant get the game to launch from steam or desktop shortcut. any ideas please?

Verify the files. It seems any major update to Windows 10 may make that necessary.

[SamBC]

İlk olarak Relaxxd_Stratozz tarafından gönderildi:

I launch the game and it shows the splash screen with no interactivity

That's a loading screen, it can take minutes to load, especially the first time, as it is building the game data sqlite files from the XML files (I believe). It can also finish but not display the menu for reasons I am unaware of, and alt-tabbing out and back in again makes the menu appear. Lastly, some people report their antivirus interferes with the load process.

[saphir]

with any crash the game generates a mini dump, but here is no one where I can send it to for analyse.
I found different reasons for crash, one I cold identify is if too much sun energy satellits start in same turn. Looks like the game cannot handle Vram well
have win7/64 with GeForce GTX 780M and 4GB Vram and Monitor 1920 x 1200 HDTV

[SamBC]

Contact 2K Support, if the minidump would be useful, they'll take it and pass it on.

Though you do have to do the usual troubleshooting steps - tell them what you've already done.

[Firebird Goodchild]

İlk olarak SamBC tarafından gönderildi:

İlk olarak goodchild3 tarafından gönderildi:

hi,
i bought the game for xmas and it has worked fine until now. Windows 10 just updated (apparently the Nov update) and now i cant get the game to launch from steam or desktop shortcut. any ideas please?

Verify the files. It seems any major update to Windows 10 may make that necessary.

Thanks SamBC that did the trick. believe it or not im a new Steam user. so i had no idea you could verify files to fix stuff. so thank you and have a happy new year.

[Gaius Marius]

Getting a black screen and this error when loading a sved game today. Verifie files get a 7mb dl and still no love.



Unhandled Exception
Code: EXCEPTION_INT_DIVIDE_BY_ZERO

Call Stack
-----------------------------------------------------
(0x0000000000400000 : 0x0027C293) civilizationbe_dx11 ! ForgeUI::ForgeUI_UIManager::SetMouseInputOn (???, line 0)
(0x0000000000400000 : 0x003D4B16) civilizationbe_dx11 ! ForgeUI::TextControl::Cast (???, line 0)
(0x0000000000400000 : 0x0046789B) civilizationbe_dx11 ! ForgeUI::AnimControl::IncrementPause (???, line 0)
(0x0000000000400000 : 0x002BE3A3) civilizationbe_dx11 ! ForgeUI::ContextBase::ContextBase (???, line 0)
(0x0000000000400000 : 0x001D6B3B) civilizationbe_dx11 ! ForgeUI::WorldAnchorControl::GetWorldPositionOffset (???, line 0)
(0x0000000000400000 : 0x0049682D) civilizationbe_dx11 ! ForgeUI::ContextBase::GetMemSize (???, line 0)
(0x0000000000400000 : 0x00398516) civilizationbe_dx11 ! ForgeUI::ControlBase::SetConsumeMouseWheel (???, line 0)
(0x0000000000400000 : 0x003D895E) civilizationbe_dx11 ! hksi_lua_touserdata (???, line 0)
(0x0000000000400000 : 0x00417173) civilizationbe_dx11 ! ForgeUI::ButtonControl::GetText (???, line 0)
(0x0000000000400000 : 0x0060B81D) civilizationbe_dx11 ! EXP_GetMovieEventSystem (???, line 0)
(0x0000000000400000 : 0x0060BDAB) civilizationbe_dx11 ! EXP_GetMovieEventSystem (???, line 0)
(0x0000000000400000 : 0x0060BE8B) civilizationbe_dx11 ! EXP_GetMovieEventSystem (???, line 0)
(0x0000000000400000 : 0x001C292F) civilizationbe_dx11 ! ForgeUI::ForgeUI_UIManager::AddInputPreProcessor (???, line 0)
(0x0000000000400000 : 0x006F92B4) civilizationbe_dx11 ! GetSmallObjectAllocator (???, line 0)
(0x0000000000000000 : 0x74CD38F4) ??? ! ??? (???, line 0)
(0x0000000000000000 : 0x77E356C3) ??? ! ??? (???, line 0)
(0x0000000000000000 : 0x77E3568E) ??? ! ??? (???, line 0)

[Naemless]

Game crash occurs irregularly on New Game creation or Loading Saved Game. Difficult to diagnose because the crash kills my computer (forced shutdown) with no time to generate logs. BOOM DEAD.

[TheRoumanianGuy]

today for the first time the game just block , it does not respond to any comands , cant stop , cant do nothing

[_.PROTEUS._]

After playing in game for a few minutes the screen will go black. Then the in game mouse cursor will appear on the black screen. Can still hear game music during this time. Only way to close is with taskmgr. I have tried configuring the graphics multiple times and and even looked at my boot files. I can't find a fix for this.