I've lost all my chars i got. All was good yesterday and i played with no problems,but today i saw that all my chars had dissapeared

[Nereler's Cat]

There were al lbuilders 78+, two dps 85+ and a good number of items. Now all gone. Who knows how to get it back?

[Sir Cheddington]

are you on ranked?
most important think is to NOT GO ON YOUR RANKED ACCOUNT
please read this website it gives instructions on how to get your toons back:

http://forums.trendyent.com/showthread.php?44343-Lost-Characters-or-Items