Crash Troubleshooting

[Sir Fairnore]

We've been hearing about some crash reports while loading the game, and they seem to have some common denominators:

1. Verify the files through steam ( library right click on heat > properties > local files > verify integrity of cache). This may especially be an important step after installing a new update for the game, or after a fresh download.

2. Try uninstalling and re-installing the game if the step above does not work.

3. Check that you have not disabled your windows page file (we recommend setting it to automatic).

4. Install the latest graphics card drivers for your graphics card.

5. Please try unplugging the USB headset, then restarting computer with it unplugged. And loading up the game. Please let us know if that helped in anyway.

6. Install the latest Microsoft .NET Framework, Microsoft Visual C ++, DirectX, Microsoft XNA Framework Redistributable packages

7. If you have a program installed called "Citrix" follow - https://steamcommunity.com/discussions/forum/1/1743358239830363122/

8. Try deleting the app data under windows user folder, and then reboot the game:

C:\Users\Username\AppData\LocalLow\CodeHatch

9. Try windowed mode before joining a server.

10. If stuck on downloading characters or loading America - When you load up to main menu, minimize, do alt ctrl del, find easyanticheat.exe and right click to open its location, when that window opens. run anticheat, and repair heat using the drop down menu, when that done maximize heat again and try load in again.

Please try these steps to see if it works for you. We are looking into why this is an issue.

If any of these steps work for you, please post in this thread which one worked. If they do not work, please visit this tutorial and help us find a detailed crash report - https://steamcommunity.com/sharedfiles/filedetails/?id=1648276719

[A Tortoise Named Billy]

indeed.

[camarorocks]

how do you check the windows page file?

[camarorocks]

i havent got to play the game yet gets stuck at loading game

[lmao no bounty for u]

Originally posted by camarorocks:

i havent got to play the game yet gets stuck at loading game

Same

[Fireplay]

I have done the following with no resolve.
-Verified game
-Tried the game with page files on and off
-Turned of all antivirus
-Turned off all firewalls
-Updated graphics card drivers
-Updated windows
-Restarted computer
-Uninstall and reinstalled the game
-Ran steam as administrator
-Uninstalled all LED programs that I could
-Uninstalled any program I dont need

The only thing left is to reformat the computer and reinstall windows but I dont want to do that if it does not work.

Thoughts....

I do run a Logitech keyboard, mouse and head set that all have LEDs that are controlled by the Logitech gaming software, can that be effecting it?

Is the Nvidia Geforce experiance setting it off?

Is it anticheat stopping me?

I would really like to start playing this game but the issue of not getting past the loading screen without it crashing and creating a log is really starting to be a pain in the arse.

[lmao no bounty for u]

Originally posted by Fireplay:

I have done the following with no resolve.
-Verified game
-Tried the game with page files on and off
-Turned of all antivirus
-Turned off all firewalls
-Updated graphics card drivers
-Updated windows
-Restarted computer
-Uninstall and reinstalled the game
-Ran steam as administrator
-Uninstalled all LED programs that I could
-Uninstalled any program I dont need

The only thing left is to reformat the computer and reinstall windows but I dont want to do that if it does not work.

Thoughts....

I do run a Logitech keyboard, mouse and head set that all have LEDs that are controlled by the Logitech gaming software, can that be effecting it?

Is the Nvidia Geforce experiance setting it off?

Is it anticheat stopping me?

I would really like to start playing this game but the issue of not getting past the loading screen without it crashing and creating a log is really starting to be a pain in the arse.

You running an SSD or HDD?

[Fireplay]

**UPDATE**
I uninstalled the Nvidia Geforce experiance and the Logitech gaming software and you are not going to believe it. It did absolutely nothing. Good luck!

[Fireplay]

I only have an SSD

[lmao no bounty for u]

Originally posted by Fireplay:

I only have an SSD

Damn, I'm having a similar issue

[Herb]

Originally posted by Fireplay:

I have done the following with no resolve.
-Verified game
-Tried the game with page files on and off
-Turned of all antivirus
-Turned off all firewalls
-Updated graphics card drivers
-Updated windows
-Restarted computer
-Uninstall and reinstalled the game
-Ran steam as administrator
-Uninstalled all LED programs that I could
-Uninstalled any program I dont need

The only thing left is to reformat the computer and reinstall windows but I dont want to do that if it does not work.

Thoughts....

I do run a Logitech keyboard, mouse and head set that all have LEDs that are controlled by the Logitech gaming software, can that be effecting it?

Is the Nvidia Geforce experiance setting it off?

Is it anticheat stopping me?

I would really like to start playing this game but the issue of not getting past the loading screen without it crashing and creating a log is really starting to be a pain in the arse.

Reformatting does NOT work either. I tried it.

[Sir Fairnore]

Originally posted by Fireplay:

I have done the following with no resolve.
-Verified game
-Tried the game with page files on and off
-Turned of all antivirus
-Turned off all firewalls
-Updated graphics card drivers
-Updated windows
-Restarted computer
-Uninstall and reinstalled the game
-Ran steam as administrator
-Uninstalled all LED programs that I could
-Uninstalled any program I dont need

The only thing left is to reformat the computer and reinstall windows but I dont want to do that if it does not work.

Thoughts....

I do run a Logitech keyboard, mouse and head set that all have LEDs that are controlled by the Logitech gaming software, can that be effecting it?

Is the Nvidia Geforce experiance setting it off?

Is it anticheat stopping me?

I would really like to start playing this game but the issue of not getting past the loading screen without it crashing and creating a log is really starting to be a pain in the arse.

Sorry to hear about this. We've been trying to, but haven't been able to reproduce this across an array of computers in-house yet, so some more info would be helpful.

Whats your computer specs?

What type of harddrive?

What loading screen is it crashing on?

Is it the load into the main menu, or the load into a server?

If its a load into the server, what is the last thing said on the loading screen at the time?

When it crashes, is there any error popup in the game or does it just close the .exe without an error?

[BladinosTV]

3rd day i cant join EU Northwest B1 ... im lvl 30 and i played a lot. Do i need to start new on a community server ? :(

[Fireplay]

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 7700K @ 4.20GHz 39 °C
Kaby Lake 14nm Technology
RAM
32.0GB Dual-Channel Corsair vengence @ 3000MHz (16-18-18-35)
Motherboard
MSI Z270 KRAIT GAMING (MS-7A59) (U3E1) 36 °C
Graphics
Acer X34 (3440x1440@60Hz)
XenSource Citrix Indirect Display Adapter (Undefined)
3071MB NVIDIA GeForce GTX 1080 Ti (ASUStek Computer Inc) 42 °C
ForceWare version: 418.81
SLI Disabled
Storage
476GB Samsung SSD 960 PRO 512GB (Unknown (SSD))
Optical Drives
No optical disk drives detected
Audio
Logitech G933 Gaming Headset
Keyboard
Logitech G810
Mouse
Logitech G403

[Fireplay]

It crashes on the very first loading screen where is says "Heat" in a small box. The blue loading bar gets to the end and the screen goes away. After a few seconds I will get an error on my screen "Oops!. The game crashed. The crash report folder named "******" next to game executable. It would be great if you'd send it to the developer of the game!"

[ille68]

That can not be that more than half can not play, how about if a decent attitude is presented what you have to adjust where or can, that would be helpful.