Game crashes after clicking Continue story

[SideEffect]

halo is there any fix game crashing , when i click continue story it loads for a bit and then crashes me and a friend have the same issue since today

[t1]

same to me

[Twitch.tv/SexyBrigadeiro]

Same to me - started happening today - I have been playing for about 4 months without issues - there was an UbiSoft Connect (launcher) update today and the issues begun after that - I tend to believe it's related..

[shera1716]

same too

[KenTWOu]

My game is crashing I guess after the latest Ubisoft Connect update. I click Start Your Story, the game crashes after few seconds. So I can't even press Continue, it just crashes.

[Ninja_Brine]

Originally posted by KenTWOu:

My game is crashing I guess after the latest Ubisoft Connect update. I click Start Your Story, the game crashes after few seconds. So I can't even press Continue, it just crashes.

same problem

[akissm]

same here.

[Ubi-Kubiq]

Hey everyone,


thanks for reaching out.

I am sorry to hear that you are having issues with the game crashes.

We'll do our best to help you solve this problem.

Can you please let us know the following:
Do you get any error messages when the game crashes? If so, would you be able to send us a screenshot of the error?
How long have you been experiencing this issue?
Is the game installed on the SSD drive?

In the meantime please complete all the steps listed in this guide, those steps can solve the most common issues with the games -> https://ubi.li/v2ZTY

Please keep us updated on the situation.

[SideEffect]

have done all the trouble shooting topics that is provided in the trouble shooting guide and still this issue remains and game is on ssd , it worked fine before the ubisoft update

[KenTWOu]

Originally posted by ubikubiq:

Do you get any error messages when the game crashes? If so, would you be able to send us a screenshot of the error?

No errors, no messages, but one guy on Ubisoft Discord server posted a screenshot with Microsoft Visual C++ Runtime Library error. Termination in an unusual way or something like that.

Originally posted by ubikubiq:

How long have you been experiencing this issue?

Since I updated Ubisoft Connect launcher today.

[Twitch.tv/SexyBrigadeiro]

The issue is clearly related to the latest Ubisoft Connect patch/update.

The game was working fine before this (a couple of days ago) and it started to happen yesterday, right after the patch.

Also, there's a lot of people having the exact same issue, so it's clearly not the users fault.

I'd suggest Ubisoft to just roll back this last patch (get back to the previous version), until they can figure out what's wrong and (hopefully) fix it.
What's not acceptable is that people just can't play the game at all..

[Prophet of Shame]

Originally posted by ubikubiq:

How long have you been experiencing this issue?

Same time frame as everyone else here, it seems. For context, I was doing many races the night before the update, and the application never even crashed once. The day after the update, I came back and the game consistently freezes and crashes at the main menu.

Originally posted by ubikubiq:

Is the game installed on the SSD drive?

Not mine, no, but it should be irrelevant since I had 10 uninterrupted hours of gameplay before this update.

Originally posted by ubikubiq:

In the meantime please complete all the steps listed in this guide, those steps can solve the most common issues with the games -> https://ubi.li/v2ZTY

I'd tried all these before finding this thread, along with some other suggested fixes across the web for startup crash fixes.

Originally posted by Twitch.tv/SexyBrigadeiro:

I'd suggest Ubisoft to just roll back this last patch (get back to the previous version), until they can figure out what's wrong and (hopefully) fix it.
What's not acceptable is that people just can't play the game at all..

I couldn't have put it any better than this user had, but I'm not optimistic because Ubisoft really loves to draw the line at simply backpedaling to fix their mistakes.

[KenTWOu]

Originally posted by ubikubiq:

Please keep us updated on the situation.

Someone shared a video demonstrating this issue. That's exactly what's happening right now.
https://www.youtube.com/watch?v=cNYyzIcdPp4

[Altos]

same for me, 3 day i can't play

[wilhelm1940]

bei mir das gleiche kurz nach dem bestätigen des start
buttons crasht das game

[KenTWOu]

I have a friend with the latest Ubisoft Connect installed (159.0.11374), and his game is still working fine. He has Win 10 Pro with English system language (I have Win 10 Home, and my language is not English), so may be it's related to that. No idea.