Steering wheel problems

[Amigo Ramón]

Hi, I tried playing this game with a newly bought steering wheel, which is the Genesis Seaborg 400.

I know it is not officially supported wheel, but I tried to make it work anyway. And I did manage to make the pedals to work and the buttons, such as d-pad and menu button to work as well.

Still, the game does not recognise the wheel as actual wheel, so I don't have access to steering wheel options.
Is there anything I can do to make the game recognise my wheel, or is it a no-go, even when everything else works fine?

[Ubi_TheBerry]

Originally posted by Comrade Ivan:

Hi, I tried playing this game with a newly bought steering wheel, which is the Genesis Seaborg 400.

I know it is not officially supported wheel, but I tried to make it work anyway. And I did manage to make the pedals to work and the buttons, such as d-pad and menu button to work as well.

Still, the game does not recognise the wheel as actual wheel, so I don't have access to steering wheel options.
Is there anything I can do to make the game recognise my wheel, or is it a no-go, even when everything else works fine?

Hey Comrade Ivan,

Thanks for reaching out.

As your wheel isn't supported in-game, our options are limited, but we'll see what we can do to try and get it working!

Does your wheel model have it's own supporting software at all (like G-Hub for Logitech wheels for example).

If you check your Steam Controller Settings (Steam > Settings > Controllers > General Controller Settings) is your wheel detected there?

If so, please also ensure Generic Gamepad Support is disabled.

You should also be able to select 'Calibrate' to check your wheel and it's functionality as well as assign controls - please try mapping your wheel here before trying the game again.

Let us know how you get on!

- Ubisoft Support

[Amigo Ramón]

Originally posted by Ubi_TheBerry:

Does your wheel model have it's own supporting software at all (like G-Hub for Logitech wheels for example)

My wheel does not have any supporting software.

Originally posted by Ubi_TheBerry:

If you check your Steam Controller Settings (Steam > Settings > Controllers > General Controller Settings) is your wheel detected there?

In the steam controller settings, the wheel is detected as Xbox One controller, not sure if that is supposed to be like that.

Originally posted by Ubi_TheBerry:

You should also be able to select 'Calibrate' to check your wheel and it's functionality as well as assign controls - please try mapping your wheel here before trying the game again.

I am able to try the calibration, and steering with the wheel is showing up as moving the left thumbstick. I do not see any option to assign controls however.

Thanks for your efforts so far.

[Ubi_TheBerry]

Originally posted by Comrade Ivan:

Originally posted by Ubi_TheBerry:

Does your wheel model have it's own supporting software at all (like G-Hub for Logitech wheels for example)

My wheel does not have any supporting software.

Originally posted by Ubi_TheBerry:

If you check your Steam Controller Settings (Steam > Settings > Controllers > General Controller Settings) is your wheel detected there?

In the steam controller settings, the wheel is detected as Xbox One controller, not sure if that is supposed to be like that.

Originally posted by Ubi_TheBerry:

You should also be able to select 'Calibrate' to check your wheel and it's functionality as well as assign controls - please try mapping your wheel here before trying the game again.

I am able to try the calibration, and steering with the wheel is showing up as moving the left thumbstick. I do not see any option to assign controls however.

Thanks for your efforts so far.

Hey Comrade Ivan,

Thanks for this - the wheel being detected as an Xbox Controller will certainly be a factor here and will almost definitely be a contributor to The Crew 2 seeing a controller over an actual wheel.

I've done some further digging on this and found some previous discussions of mis-deteceted peripherals being fixed after clearing Steam's controller configurations.

If you could please give the below a try and let us know if there's any change in the wheel being detected properly;

• In Steam's Controller Settings, disable all Controller Support Options (eg. PlayStation / Xbox Configuration Support, etc)
• Exit Steam and unplug the wheel + pedals
• Open the config.vdf file stored on your computer
- By default it is located in - C:\Program Files (x86)\Steam\config\config.vdf
• Search for "SDL_GamepadBind" and delete everything underneath it
• Save the file

Restart Steam to once again check the controller and give The Crew 2 another try too.

Let us know how it goes!

- Ubisoft Support
• Start Steam and plug in the controller

[Amigo Ramón]

Hi,

so after following the steps you listed, and clearing the controller config, the steering wheel actually started working. Only one thing is still not working as intended - in the in-game settings menu, the steering wheel options button is greyed out, so I am unable to change any setting for the wheel.

Other than that, it works just as it should. Big thanks for help!

[Ubi-Cintre]

Hey Comrade Ivan,

Thanks for confirming your steering wheel now works. I'm very glad to hear you can now enjoy the game normally.

I've tagged Ubi-TheBerry's message as an answer so that people who encounter similar issues can try and follow these steps.

Let us know if you have any more questions.

- Ubisoft Support

[D3nny]

Hi, i just bought seaborg 400 and it don't work, in my notebook, no config vdf or these things

[Eduard Galatanu]

I had my genesis seaborg 400 for sometime time, now after a auto-update from Windows it dosen't work like before, and it dosen't get detected in the Steam controller menu, what do i do?

[Ubi-Mysterion]

Hi dzehnal2009,

I'm sorry to hear that you're experiencing issues with your Genesis Seaborg 400 wheel. Were you be able to complete the workaround provided by Ubi_TheBerry above?