missing legendary loot at HQ in mailbox

[spengg_shell]

i don't go to HQ often because I am always driving around doing other things, but this time around I went to HQ and checked my mailbox and there were several pieces of legendary loot in there. I quickly went into the menu to put said legendary loot on one of my cars when I realized that there was no legendary loot. not a single one. I checked all my cars, all my parts, and rechecked my mailbox and its still not there. I'm very confused as to what happened to the gold loot that was in my mailbox. is it a bug or something?

[Ubi_TheBerry]

Originally posted by DUTTY_BWOYY:

i don't go to HQ often because I am always driving around doing other things, but this time around I went to HQ and checked my mailbox and there were several pieces of legendary loot in there. I quickly went into the menu to put said legendary loot on one of my cars when I realized that there was no legendary loot. not a single one. I checked all my cars, all my parts, and rechecked my mailbox and its still not there. I'm very confused as to what happened to the gold loot that was in my mailbox. is it a bug or something?

Hey DUTTY_BWOYY,

Thanks for reaching out, sorry to hear you're missing your loot!

When checking your mailbox, was it full at that point?

- Ubisoft Support

[spengg_shell]

My mailbox was not full, it only had the several pieces of legendary loot at the moment

[76561199206860816]

Originally posted by DUTTY_BWOYY:

My mailbox was not full, it only had the several pieces of legendary loot at the moment

Thanks for getting back to us!

Can you please verify the game files to see if the loot is still missing after this? It sometimes happens that the game files aren't correctly rewritten, and some contents appear to be missing but show up again after the verification.

-Ubisoft Support

[spengg_shell]

I figured it out. it turns out that the legendary loot was for another class, not SR.

[Ubi_TheBerry]

Originally posted by DUTTY_BWOYY:

I figured it out. it turns out that the legendary loot was for another class, not SR.

Thanks for the update DUTTY_BWOYY, glad to see you've been able to find the cause!

If there's anything more we can help with, please let us know!

- Ubisoft Support