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The Crew 2 > Player Support > Topic Details
Dark Angel Aug 4, 2020 @ 7:22am
Season Pass not working
I have tried contacting every support and I get this ....I bought the Gold edition, but the Items I am supposed to claim from the season pass such as the plane, is not working. I have tried reinstalling it as well and run as main file etc nothing. How can I please talk to support or I will want a refund, cause then I just wasted money on the gold edition for nothing
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Originally posted by UbiKarl:
Hey guys,

Thanks for reaching out and sorry about the issue you ran into.

Dark Angel - I can understand that you've refunded the game already and therefore assistance is no longer required.

Stinky Pinky - we are more than happy to look into this for you, however before we can proceed, I will need to ask you to reach out to us via one of the following channels and provide with a and full and uncropped screenshot showing proof of purchase[http//Accessing-the-Steam-proof-of-purchase] for your Season Pass:

1. Support website[support.ubi.com]
2. Facebook[en-gb.facebook.com]
3. Twitter

Once done, we will review it and get back to you as soon as possible.

Should you have any questions, let us know!

- Ubisoft Support
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Showing 1-6 of 6 comments
Stinky Pinky Sep 18, 2020 @ 12:01pm 
same problem here, I have the season pass but when I click on the cars uplay opens up and tries to get me to buy the season pass again wtf.
Did you ever figure this out? I see that nobody got back to you and cared enough to help you
#1
Dark Angel Sep 28, 2020 @ 6:30pm 
No, they never replied. I eventually refunded the game. I contacted them on all platforms, including FB and no reply was given
#2
Stinky Pinky Sep 30, 2020 @ 8:46am 
Originally posted by Dark Angel:
No, they never replied. I eventually refunded the game. I contacted them on all platforms, including FB and no reply was given
That classic ubisoft customer support. What a shame
#3
The author of this thread has indicated that this post answers the original topic.
UbiKarl  [developer] Sep 30, 2020 @ 11:06am 
Hey guys,

Thanks for reaching out and sorry about the issue you ran into.

Dark Angel - I can understand that you've refunded the game already and therefore assistance is no longer required.

Stinky Pinky - we are more than happy to look into this for you, however before we can proceed, I will need to ask you to reach out to us via one of the following channels and provide with a and full and uncropped screenshot showing proof of purchase[http//Accessing-the-Steam-proof-of-purchase] for your Season Pass:

1. Support website[support.ubi.com]
2. Facebook[en-gb.facebook.com]
3. Twitter

Once done, we will review it and get back to you as soon as possible.

Should you have any questions, let us know!

- Ubisoft Support
Last edited by UbiKarl; Sep 30, 2020 @ 11:07am
#4
Dark Angel Sep 30, 2020 @ 11:28am 
Finally got a reply. Steam saw no other option... nontheless thanks Karl for replying.
#5
UbiKarl  [developer] Sep 30, 2020 @ 11:37am 
Originally posted by Dark Angel:
Finally got a reply. Steam saw no other option... nontheless thanks Karl for replying.
No worries at all there and my apologies about the delayed response from our team.

- Ubisoft Support
#6
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Showing 1-6 of 6 comments
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The Crew 2 > Player Support > Topic Details
Date Posted: Aug 4, 2020 @ 7:22am
Posts: 6

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