Can't claim my Live Summit Rewards

[¿]

I still can't claim any rewards, it just says that something went wrong and that I can either quit the game or go back to the main menu with a text that says "troubleshooting: 3_a8c53bf5_346". Anyone know how I can play the game again?

[remco_velthuis]

I have the same issue. I tried waiting for a different Live Summit to see if that would fix it. But i havent been able to do Live Summits for a while now. It's starting to get realy obstructive.

[UbiKarl]

Hey guys,

Thanks for reaching out to us and bringing this up.

AS it stands, I can confirm that this has been brought up to our game team's attention, as we have received a number of reports regarding this, therefore it is currently under review.

I do apologise about the inconvenience this is causing and am thankful for your patience in the meantime.

Should you have any questions, let us know!

- Ubisoft Support

[SVASTOS]

Originally posted by UbiKarl:

Hey guys,

Thanks for reaching out to us and bringing this up.

AS it stands, I can confirm that this has been brought up to our game team's attention, as we have received a number of reports regarding this, therefore it is currently under review.

I do apologise about the inconvenience this is causing and am thankful for your patience in the meantime.

Should you have any questions, let us know!

- Ubisoft Support

Не получил легендарные детали с прошедшего саммита, это нормально?

[UbiRaziel]

Originally posted by SVASTOS:

Originally posted by UbiKarl:

Hey guys,

Thanks for reaching out to us and bringing this up.

AS it stands, I can confirm that this has been brought up to our game team's attention, as we have received a number of reports regarding this, therefore it is currently under review.

I do apologise about the inconvenience this is causing and am thankful for your patience in the meantime.

Should you have any questions, let us know!

- Ubisoft Support

Не получил легендарные детали с прошедшего саммита, это нормально?

Hello!

Please note we are only able to answer in English, if that's OK with you.

Can you please confirm if you received any rewards at all, or nothing?

The most likely explanation is if another player pushed you out of the Live Summit rank category near the end of the event.

- Ubisoft Support

[SVASTOS]

Originally posted by UbiRaziel:

Originally posted by SVASTOS:

Не получил легендарные детали с прошедшего саммита, это нормально?

Hello!

Please note we are only able to answer in English, if that's OK with you.

Can you please confirm if you received any rewards at all, or nothing?

The most likely explanation is if another player pushed you out of the Live Summit rank category near the end of the event.

- Ubisoft Support

Они оказывается были в почтовом ящике, я их забрал, так что все в порядке. Это было просто в первый раз и я не знал куда награды начисляют.

[Ubi_TheBerry]

Originally posted by SVASTOS:

Originally posted by UbiRaziel:

Hello!

Please note we are only able to answer in English, if that's OK with you.

Can you please confirm if you received any rewards at all, or nothing?

The most likely explanation is if another player pushed you out of the Live Summit rank category near the end of the event.

- Ubisoft Support

Они оказывается были в почтовом ящике, я их забрал, так что все в порядке. Это было просто в первый раз и я не знал куда награды начисляют.

Hey SVASTOS,

Hoping the translation was correct, it sounds as thought you've since been able to locate your rewards

If there's anything else we can help with, please let us know!

- Ubisoft Support